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How can I make knowledgebase articles visible to specific users only? - Knowledgebase / Using Deskpro / Agent - Deskpro Support

How can I make knowledgebase articles visible to specific users only?

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You can restrict Knowledgebase Articles so that only certain users can see them. The easiest way to achieve this is with usergroups and Knowledgebase categories and then setting up a category so that it's visible only to particular usergroups.

In the agent interface, go to Help Center > Knowledgebase and click on a KB category.


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On the right-hand side, click on the edit button for the category.

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In the dialog that loads, you can select which usergroups can see this category in the Usergroups heading.

Screenshot 2023-08-01 at 16.59.29.png

Note


You can have a category that's visible to everyone which contains a restricted subcategory.

To change the usergroups in your helpdesk, go to Admin > CRM > Usergroups.


To add users to usergroups, use the CRM section of the Agent interface.

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