Using Deskpro
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Common Email Conversion Code Replacements
Published: 16/06/2020
012/10/2020 -
What limitations do the trial versions have?
Published: 19/04/2016
008/11/2017 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: 19/04/2016
014/03/2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12/04/2016
012/03/2018 -
Finding a field name for User Auth Data
Published: 14/12/2015
008/11/2017 -
I'm having trouble disabling HTTPS
Published: 09/12/2015
014/03/2018 -
I'm having trouble with the subject of reminder emails
Published: 02/11/2015
014/03/2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16/10/2015
001/04/2019 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 02/06/2015
014/03/2018 -
What are the default triggers for?
Published: 22/01/2015
014/03/2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13/01/2015
014/03/2018 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 04/05/2016
014/03/2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: 04/05/2016
014/03/2018 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: 22/02/2018
014/03/2018 -
Updating to the Help Center Theme
Published: 15/06/2020
020/07/2020 -
Microphone not Working
Published: 20/05/2020
020/05/2020 -
Updating to the New Email Templates Editor
Published: 24/03/2020
020/07/2020 -
Adding tasks to tickets with triggers
Published: 15/10/2019
017/10/2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14/10/2019
017/10/2019 -
Upscope Integration
Published: 14/10/2019
015/10/2019 -
Can I send SLA notifications to a Slack channel?
Published: 04/10/2019
014/10/2019 -
How does Deskpro match email replies to their proper tickets?
Published: 26/07/2018
026/07/2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 06/06/2018
006/06/2018 -
How do I link tickets to community topics?
Published: 19/03/2018
010/09/2019 -
Why are agent notes being included in email threads?
Published: 12/01/2015
009/11/2017 -
How can I make knowledgebase articles visible to specific users only?
Published: 13/11/2014
214/03/2018 -
How do I resize the panes of the agent interface?
Published: 27/06/2014
013/03/2018 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26/06/2014
013/03/2018 -
I'm having trouble with emails being processed from a POP3 account
Published: 26/06/2014
013/03/2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10/06/2014
013/03/2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10/06/2014
013/03/2018 -
Ticket followers replying by email is going to the user not the agent
Published: 03/06/2014
009/11/2017 -
How do I set up an email account for outgoing messages only?
Published: 03/06/2014
013/03/2018 -
How do I remove links to Deskpro from email notifications?
Published: 19/05/2014
013/03/2018 -
I'm having trouble with some of our portal missing
Published: 19/05/2014
013/03/2018 -
I'm having trouble with replies not being added to the correct tickets
Published: 20/02/2013
013/11/2018 -
How do I remove chat from my portal while still offering chat on a different site?
Published: 09/07/2014
014/03/2018 -
I'm having trouble with my macro not adding text to a reply
Published: 01/08/2014
014/03/2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11/08/2014
014/03/2018 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: 12/11/2014
014/03/2018 -
How can I make a department visible to agents only?
Published: 10/11/2014
001/04/2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10/11/2014
014/03/2018 -
How do I automatically sort email that's forwarded into a single inbox?
Published: 24/09/2014
014/03/2018 -
Is there a way to CC: someone into a ticket?
Published: 23/09/2014
009/11/2017 -
Can I BCC: someone into a ticket thread?
Published: 23/09/2014
014/03/2018 -
Can I keep my existing support email address?
Published: 23/09/2014
001/04/2019 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 14/08/2014
014/03/2018 -
How do I embed a contact form within my website?
Published: 14/08/2014
014/03/2018 -
How do I limit agent access to tickets by department?
Published: 12/08/2014
114/03/2018 -
How do I view the raw email source for a ticket message?
Published: 13/02/2013
013/03/2018