Using Deskpro
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I'm having trouble with outgoing email
Published: Jul 31, 2014
0Jun 30, 2023 -
How do I send a different auto-reply to new users?
Published: Sep 9, 2014
0Aug 16, 2023 -
How can I set up agent permissions, permission groups and department access?
Published: Sep 15, 2014
0Sep 27, 2023 -
What is the size limit on attachments within Deskpro?
Published: Dec 10, 2014
1Dec 10, 2014 -
What are Deskpro security best practices?
Published: Sep 8, 2014
0Apr 17, 2018 -
How can I use the JIRA integration?
Published: Dec 22, 2014
0Aug 16, 2023 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: Dec 22, 2014
0Aug 16, 2023 -
Can I import the tickets and other information from my legacy helpdesk?
Published: Jan 26, 2015
0Aug 1, 2023 -
How do I install the 'Resolve User Hostnames' app
Published: Jan 30, 2015
0May 14, 2018 -
What resources are available for teaching agents to use Deskpro?
Published: Feb 3, 2015
0Aug 1, 2023 -
How do I bulk delete tickets?
Published: Feb 4, 2015
0Aug 16, 2023 -
I'm having trouble getting embedded videos to work correctly
Published: Feb 9, 2015
0Aug 16, 2023 -
How can I best manage out-of-office agents accounts?
Published: Apr 1, 2015
0Sep 13, 2023 -
How do I make a reusable checklist of things to do within a ticket?
Published: Oct 16, 2015
0Aug 16, 2023 -
I'm having trouble disabling HTTPS
Published: Dec 9, 2015
0Aug 16, 2023 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: Apr 4, 2016
0Aug 16, 2023 -
What limitations do the trial versions have?
Published: Apr 19, 2016
0Aug 10, 2023 -
How do I embed individual knowledgebase articles in an external app or site?
Published: May 4, 2016
0Aug 16, 2023 -
How do I install the chat widget in Shopify?
Published: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Drupal?
Published: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Joomla?
Published: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Magento?
Published: Jun 22, 2016
0Aug 16, 2023 -
How can I manage validation and decryption of S/MIME encoded emails?
Published: Mar 13, 2017
0Mar 14, 2018 -
What do I do if I need a specific feature?
Published: Apr 19, 2017
0Aug 1, 2023 -
How do I create a HAR file for troubleshooting?
Published: Oct 25, 2017
0Jun 19, 2023 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: Feb 22, 2018
0Aug 16, 2023 -
How long are outgoing emails retained for in cloud accounts?
Published: May 9, 2018
0Feb 10, 2022 -
How can I use Zapier with Deskpro?
Published: Jun 5, 2018
0Jun 6, 2018 -
QR Code for Mobile App
Published: Dec 10, 2018
0Dec 10, 2018 -
How can I set different styling for emails across different brands?
Published: Feb 14, 2019
0Feb 14, 2019 -
Why are some automatic Replies added as an internal Note?
Published: Mar 21, 2019
0Aug 29, 2023 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: Oct 14, 2019
0Nov 29, 2022 -
How can I translate Help Center phrases into other languages or improve an existing translation?
Published: Jun 17, 2020
0Jun 23, 2020 -
Posting updates to Microsoft Teams
Published: Jul 16, 2020
0Sep 22, 2020 -
Creating an Impact, Urgency and Priority matrix
Published: Mar 24, 2021
0Aug 1, 2023 -
Set up WhatsApp on your helpdesk
Published: Feb 23, 2022
0Aug 25, 2022 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: Mar 27, 2013
1Aug 21, 2023 -
I'm having trouble with an error: "550 Unable to relay"
Published: May 29, 2014
0Sep 8, 2023 -
How do I show users which agents are following their tickets?
Published: May 30, 2014
0Mar 13, 2018 -
I'm having trouble with text formatting
Published: Jun 26, 2014
0Aug 16, 2023 -
I'm having trouble with some tickets ending up in random departments
Published: Jul 30, 2014
0Aug 16, 2023 -
How do I embed a contact form within my website?
Published: Aug 14, 2014
0Aug 16, 2023 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: Aug 14, 2014
0Aug 16, 2023 -
How do I bill users or record time spent on support?
Published: Sep 2, 2014
0Aug 16, 2023 -
How do I assign out-of-hour tickets to a particular team?
Published: Sep 8, 2014
1Aug 16, 2023 -
Can I use LDAP to sign in my agents?
Published: Sep 9, 2014
0Aug 16, 2023 -
How can I reply to user tickets by email?
Published: Sep 10, 2014
0Sep 13, 2023 -
How do I automatically sort email that's forwarded into a single inbox?
Published: Sep 24, 2014
0Sep 13, 2023 -
What are some Deskpro productivity tips for agents?
Published: Oct 28, 2014
0Aug 16, 2023 -
How come my "1 day" SLA has a failure date 3 days away?
Published: Dec 15, 2014
0Sep 7, 2023