Using Deskpro
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Ticket followers replying by email is going to the user not the agent
Published: 3 de jun. de 2014
09 de nov. de 2017 -
How do I remove links to Deskpro from email notifications?
Published: 19 de mai. de 2014
013 de mar. de 2018 -
Sending different auto-responses based on email address
Published: 20 de mai. de 2014
015 de jun. de 2021 -
Why can't I add a custom ticket status?
Published: 22 de mai. de 2014
013 de mar. de 2019 -
How do I assign multiple tickets to one user from another?
Published: 28 de mai. de 2014
013 de mar. de 2018 -
I'm having trouble with images not displaying correctly in emails or articles
Published: 29 de mai. de 2014
013 de mar. de 2018 -
I'm having trouble with an error: "550 Unable to relay"
Published: 29 de mai. de 2014
013 de mar. de 2018 -
How do I restrict access to parts of my portal?
Published: 29 de mai. de 2014
029 de abr. de 2020 -
How do I show users which agents are following their tickets?
Published: 30 de mai. de 2014
013 de mar. de 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30 de mai. de 2014
01 de abr. de 2019 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2 de jun. de 2014
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I'm having trouble with translated words appearing in the wrong order
Published: 3 de jun. de 2014
013 de mar. de 2018 -
How do I set up an email account for outgoing messages only?
Published: 3 de jun. de 2014
013 de mar. de 2018 -
I'm having trouble with some of our portal missing
Published: 19 de mai. de 2014
013 de mar. de 2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10 de jun. de 2014
013 de mar. de 2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 10 de jun. de 2014
013 de mar. de 2018 -
How do I convert a normal user to an agent?
Published: 11 de jun. de 2014
013 de mar. de 2018 -
Why aren't Community Channels showing up on my portal?
Published: 11 de jun. de 2014
010 de set. de 2019 -
I'm having trouble changing the order of messages displayed on a ticket
Published: 13 de jun. de 2014
013 de mar. de 2018 -
Why is some of my agent interface missing?
Published: 26 de jun. de 2014
013 de mar. de 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26 de jun. de 2014
013 de mar. de 2018 -
I'm having trouble receiving notification emails when I create a ticket
Published: 26 de jun. de 2014
013 de mar. de 2018 -
How can I run an email-only helpdesk?
Published: 26 de jun. de 2014
07 de dez. de 2018 -
I'm having trouble with text formatting
Published: 26 de jun. de 2014
013 de mar. de 2018 -
Creating an Impact, Urgency and Priority matrix
Published: 24 de mar. de 2021
024 de mar. de 2021 -
How do I view the raw email source for a ticket message?
Published: 13 de fev. de 2013
013 de mar. de 2018 -
How do I enable logging for incoming email processing?
Published: 18 de set. de 2012
019 de nov. de 2018 -
What is an agent?
Published: 18 de set. de 2012
014 de mai. de 2019 -
How many users can I have?
Published: 18 de set. de 2012
08 de nov. de 2017 -
I'm having trouble with Active Directory authentication
Published: 24 de out. de 2012
013 de mar. de 2018 -
Can I import data from other systems or helpdesks?
Published: 24 de out. de 2012
022 de out. de 2020 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5 de nov. de 2012
013 de mar. de 2018 -
How do I nominate users to manage an organization's tickets?
Published: 16 de nov. de 2012
013 de mar. de 2018 -
What documentation is available for Deskpro?
Published: 5 de dez. de 2012
01 de mar. de 2018 -
How do I use variables in snippets, messages and webhook actions?
Published: 11 de dez. de 2012
415 de jun. de 2018 -
How do I add ticket properties to user emails?
Published: 17 de dez. de 2012
017 de abr. de 2018 -
How do I keep my read email on a POP3 server?
Published: 29 de jan. de 2013
025 de mai. de 2018 -
How do I change the chat widget language?
Published: 29 de jan. de 2013
013 de mar. de 2018 -
Can I use a custom domain name for the portal?
Published: 16 de ago. de 2012
03 de jan. de 2019 -
I'm having trouble with replies not being added to the correct tickets
Published: 20 de fev. de 2013
013 de nov. de 2018 -
How do I enable logging for outgoing email?
Published: 7 de mar. de 2013
013 de mar. de 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27 de mar. de 2013
12 de set. de 2021 -
How do I manually run the email processing command?
Published: 9 de abr. de 2013
019 de nov. de 2018 -
How do I create a custom button for my chat widget?
Published: 22 de abr. de 2013
013 de mar. de 2018 -
How can I take screenshots in Deskpro?
Published: 15 de mai. de 2013
013 de mar. de 2018 -
How do I generate debug information for a ticket?
Published: 18 de jul. de 2013
013 de mar. de 2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2 de set. de 2013
014 de jan. de 2019 -
How can I copy data from user authentication apps into custom user fields?
Published: 16 de jan. de 2014
013 de mar. de 2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14 de mar. de 2014
021 de jul. de 2020 -
How can I set up ticket assignment workflows?
Published: 19 de mai. de 2014
014 de jan. de 2019