Deskpro Support

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Agent

I'm not receiving notifications when I create a ticket

Lara Proud

Jun 8, 2023
Changing the order of messages on a ticket

Lara Proud

Aug 31, 2023
Getting to Know your Deskpro Workspace

Lara Proud

Jun 22, 2023
Why is part of the Agent Interface out of view?

Lara Proud

Sep 17, 2025
Who can see My Stars?

Lara Proud

Jun 9, 2023
Deskpro Mobile App

Lara Proud

Aug 24, 2023
How do I view the email source for a ticket message?

Eloise Rea

Jun 12, 2023
How do I nominate users to manage an organization's tickets?

Eloise Rea

Aug 1, 2023
How can Agents communicate with each other in Deskpro?

Lara Proud

Aug 24, 2023
How can I insert pre-defined text or canned responses?

Lara Proud

Aug 24, 2023
Which web browsers does Deskpro support?

Lara Proud

Jun 24, 2024
Does Deskpro support multiple languages?

Lara Proud

Mar 10, 2025
Why are Agent Notes included in Email threads?

Lara Proud

Aug 24, 2023
How can I best link to other Help Center content?

Eloise Rea

Jun 22, 2023
How can I quickly copy and share ticket information?

Eloise Rea

Jun 22, 2023
Can I BCC someone into a ticket thread?

Eloise Rea

Jun 20, 2023
How can I add information to a ticket without notifying the user?

Chynah Hayde

Aug 31, 2023
How can I drag and drop attachments into a ticket?

Chynah Hayde

Jul 26, 2023
What is the difference between Labels and Search Words on Help Center content?

Lara Proud

Aug 31, 2023
Can I collapse the Navigation Panel?

Lara Proud

Aug 24, 2023
Who gets my message when I reply to an email notification as an agent?

Eloise Rea

Aug 24, 2023
How can I reply to Tickets by Email?

Russell Chappell

Sep 13, 2023
I'm having trouble with poor performance or a slow agent interface on some computers

Felipe Bessa Coelho

Aug 29, 2023
Using QR Code to access the Deskpro Mobile App

Matthew Watt

Aug 1, 2023
Is there a way to CC: someone into a ticket?

Kimberley Wilson

Aug 1, 2023
Download ticket results as CSV

Christopher Nadeau

Aug 17, 2023
How do I attach files and images to tickets?

Matthew Watt

Aug 30, 2023
What is an agent?

Chris Padfield

Aug 1, 2023
How do I make tasks visible to certain agents, teams, or departments?

Paul Davies

Aug 10, 2023
How do I enable plain text ticket notification emails?

Ben Henley

Aug 16, 2023
Ticket followers replying by email is going to the user not the agent

Manu Marquez

Aug 30, 2023
How do I mass re-assign multiple tickets to one User from another?

Chynah Hayde

Aug 21, 2023
What are the different interfaces in Deskpro?

Cecilia Sam

Aug 21, 2023
How do I use Email Action Codes?

Manu Marquez

Aug 29, 2023
How can I take screenshots in Deskpro?

Chris Padfield

Aug 31, 2023
Can Tickets be placed in Pending?

Alesia Burvin

Sep 8, 2023
What are Organizations?

Christopher Nadeau

Sep 8, 2023
How can you avoid Ticket Collision?

Lara Proud

Feb 9, 2024
How to inspect AJAX requests with Chrome tools

Dan Baker

Sep 11, 2023
Microphone not Working

Emily Booth

Sep 13, 2023
How can I make knowledgebase articles visible to specific users only?

Simon Paulger

Sep 13, 2023
Why is my Macro not inserting text into the Reply Box?

Sean Kerwin

Sep 15, 2023
How to use the Deskpro Mobile App

Lara Proud

Sep 18, 2023
How are CC'd Users displayed in Deskpro?

Hannah Scott

Sep 19, 2023
What documentation is available for Deskpro?

Lara Proud

Jan 9, 2024
How do I generate a HAR file for troubleshooting?

Benedict Sycamore

Sep 29, 2025
What resources are available for teaching agents to use Deskpro?

Ben Henley

Jan 9, 2024
Tracking Help Center Usage Through Reports in Deskpro

Kim

Aug 1, 2024
Understanding Notifications in Deskpro

Eloise Rea

Mar 13, 2025