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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Comentário
Comentário
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Title
Status change
Comentários?
Activity
Reporting on articles with searchwords
… Collecting Feedback
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Ability to update a ticket based off it's linked ticket
… Collecting Feedback
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A permission that allows agents to only see certain CRM usergroups
… Collecting Feedback
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Allow agents to choose Microphone and Speakers used by Voice
… Collecting Feedback
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Add predefined articles to chat widget
… Collecting Feedback
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Allow admin to set agents offline for chat and voice
… Collecting Feedback
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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
… Collecting Feedback
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Custom Fields for Agent Profile
… Collecting Feedback
2
Community Topic Filter view - want to see 'All'
… Collecting Feedback
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Make Deskpro recognise the organisation when it has been cc'd on an email
… Collecting Feedback
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Character validation on the account registration form
… Collecting Feedback
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Mark agent as absent / enter substitution for agent
… Report
1
Customise time options for follow ups
… Collecting Feedback
0
Improve error messages when failing to view attachments
… Collecting Feedback
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Delete a field option without removing it from existing tickets
… Collecting Feedback
0
Let agent choose default response status
… Collecting Feedback
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Link knowledge base articles into ticket
… Collecting Feedback
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Language detection for voicemail transcripts
… Collecting Feedback
1
Download multiple tickets at once
… Collecting Feedback
1
Trigger criteria for ticket including ticket charge
… Collecting Feedback
0
HelpCenter with Sidebar
… Collecting Feedback
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Notifications for when there is a connection issue between Deskpro and our mail server
… Collecting Feedback
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Create a Permission for User Groups to Access the Helpcenter Editor
… Collecting Feedback
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See forwarded messages as separate entries in message log
… Collecting Feedback
0
Personalise chat ringtone for agents
… Collecting Feedback
1
Locking 'ordered by' for agents
… Collecting Feedback
0
Login cookie from other system
… Collecting Feedback
0
A print button for the guides/Bug with current printing
Report 16s Collecting Feedback
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Ability to edit the chain of ticket messages when forwarding a ticket
… Collecting Feedback
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Glossary in PDF
Report 1h Collecting Feedback
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Add Markdown support for Knowledge Base articles
Report 1h Collecting Feedback
2
Option to prioritise the Reply-To header when an email is received from a specific email address
… Collecting Feedback
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Option to insert translation of a KB article into a ticket comment
… Report
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Translation option for News
… Collecting Feedback
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Ask user for feedback when rating an article negative
Report 1h Collecting Feedback
0
Search should also include download categories
Report 1h Collecting Feedback
0
Track the page a chat was initiated from when the widget is embedded
… Collecting Feedback
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Option to update the brand of a published article or topic
… Collecting Feedback
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Display the name of linked topics to agents editing the topic when content links are being used in Guides
… Collecting Feedback
0
Next reply time on an SLA
… Collecting Feedback
3
Option to translate contents of custom "Display" field
Report 1h Collecting Feedback
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Link Glossary to Guide Topics
Report 13s Collecting Feedback
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Make it easier to add add/manage content links in Guides
… Collecting Feedback
1
Call a webhook in the criteria section of a trigger
… Collecting Feedback
0
Wildcards for email domain association
… Collecting Feedback
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API Regex pattern search
… Collecting Feedback
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Make it easier to find portal templates that have been edited in the new template editor
… Collecting Feedback
0
Add a message number to the ticket view on the customer Help Center
… Collecting Feedback
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IT Support Manager
Report 5s Collecting Feedback
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Sorting Macros
… Collecting Feedback
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