Deskpro Support

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Agent

I'm not receiving notifications when I create a ticket

Lara Proud

Gepubliceerd: 8 jun 2023

0

8 jun 2023
Changing the order of messages on a ticket

Lara Proud

Gepubliceerd: 8 jun 2023

0

31 aug 2023
Getting to Know your Deskpro Workspace

Lara Proud

Gepubliceerd: 15 nov 2022

0

22 jun 2023
Why is part of the Agent Interface out of view?

Lara Proud

Gepubliceerd: 8 jun 2023

0

8 jun 2023
Who can see My Stars?

Lara Proud

Gepubliceerd: 9 jun 2023

0

9 jun 2023
Deskpro Mobile App

Lara Proud

Gepubliceerd: 9 jun 2023

0

24 aug 2023
How do I view the email source for a ticket message?

Eloise Rea

Gepubliceerd: 12 jun 2023

0

12 jun 2023
How do I nominate users to manage an organization's tickets?

Eloise Rea

Gepubliceerd: 12 jun 2023

0

1 aug 2023
How can Agents communicate with each other in Deskpro?

Lara Proud

Gepubliceerd: 16 jun 2023

0

24 aug 2023
How can I insert pre-defined text or canned responses?

Lara Proud

Gepubliceerd: 16 jun 2023

0

24 aug 2023
Which web browsers does Deskpro support?

Lara Proud

Gepubliceerd: 16 jun 2023

0

5 sep 2023
Does Deskpro support multiple languages?

Lara Proud

Gepubliceerd: 4 apr 2023

0

31 aug 2023
Why are Agent Notes included in Email threads?

Lara Proud

Gepubliceerd: 19 jun 2023

0

24 aug 2023
How can I best link to other Help Center content?

Eloise Rea

Gepubliceerd: 19 jun 2023

0

22 jun 2023
How can I quickly copy and share ticket information?

Eloise Rea

Gepubliceerd: 20 jun 2023

0

22 jun 2023
Can I BCC someone into a ticket thread?

Eloise Rea

Gepubliceerd: 20 jun 2023

0

20 jun 2023
How can I add information to a ticket without notifying the user?

Chynah Hayde

Gepubliceerd: 22 jun 2023

0

31 aug 2023
How can I drag and drop attachments into a ticket?

Chynah Hayde

Gepubliceerd: 26 jul 2023

0

26 jul 2023
What is the difference between Labels and Search Words on Help Center content?

Lara Proud

Gepubliceerd: 8 jun 2023

0

31 aug 2023
Can I collapse the Navigation Panel?

Lara Proud

Gepubliceerd: 22 jun 2023

0

24 aug 2023
Who gets my message when I reply to an email notification as an agent?

Eloise Rea

Gepubliceerd: 23 jun 2023

0

24 aug 2023
How can I reply to Tickets by Email?

Russell Chappell

Gepubliceerd: 13 sep 2023

0

13 sep 2023
I'm having trouble with poor performance or a slow agent interface on some computers

Felipe Bessa Coelho

Gepubliceerd: 29 aug 2023

0

29 aug 2023
Using QR Code to access the Deskpro Mobile App

Matthew Watt

Gepubliceerd: 1 aug 2023

0

1 aug 2023
Is there a way to CC: someone into a ticket?

Kimberley Wilson

Gepubliceerd: 1 aug 2023

0

1 aug 2023
Download ticket results as CSV

Christopher Nadeau

Gepubliceerd: 17 aug 2023

0

17 aug 2023
How do I attach files and images to tickets?

Matthew Watt

Gepubliceerd: 30 aug 2023

0

30 aug 2023
What is an agent?

Chris Padfield

Gepubliceerd: 18 sep 2012

0

1 aug 2023
How do I make tasks visible to certain agents, teams, or departments?

Paul Davies

Gepubliceerd: 10 aug 2023

0

10 aug 2023
How do I enable plain text ticket notification emails?

Ben Henley

Gepubliceerd: 24 jul 2015

0

16 aug 2023
Ticket followers replying by email is going to the user not the agent

Manu Marquez

Gepubliceerd: 30 aug 2023

0

30 aug 2023
How do I mass re-assign multiple tickets to one User from another?

Chynah Hayde

Gepubliceerd: 21 aug 2023

0

21 aug 2023
What are the different interfaces in Deskpro?

Cecilia Sam

Gepubliceerd: 17 aug 2023

0

21 aug 2023
How do I use Email Action Codes?

Manu Marquez

Gepubliceerd: 29 aug 2023

0

29 aug 2023
How can I take screenshots in Deskpro?

Chris Padfield

Gepubliceerd: 15 mei 2013

0

31 aug 2023
Can Tickets be placed in Pending?

Alesia Burvin

Gepubliceerd: 1 sep 2023

0

8 sep 2023
What are Organizations?

Christopher Nadeau

Gepubliceerd: 29 nov 2007

0

8 sep 2023
How can you avoid Ticket Collision?

Lara Proud

Gepubliceerd: 9 feb 2024

0

9 feb 2024
How to inspect AJAX requests with Chrome tools

Dan Baker

Gepubliceerd: 11 sep 2023

0

11 sep 2023
Microphone not Working

Emily Booth

Gepubliceerd: 20 mei 2020

0

13 sep 2023
How can I make knowledgebase articles visible to specific users only?

Simon Paulger

Gepubliceerd: 13 sep 2023

0

13 sep 2023
Why is my Macro not inserting text into the Reply Box?

Sean Kerwin

Gepubliceerd: 15 sep 2023

0

15 sep 2023
How to use the Deskpro Mobile App

Lara Proud

Gepubliceerd: 15 sep 2023

0

18 sep 2023
How are CC'd Users displayed in Deskpro?

Hannah Scott

Gepubliceerd: 19 sep 2023

0

19 sep 2023
What documentation is available for Deskpro?

Lara Proud

Gepubliceerd: 15 sep 2023

0

9 jan 2024
How do I generate a HAR file for troubleshooting?

Benedict Sycamore

Gepubliceerd: 25 okt 2017

0

12 mrt 2024
What resources are available for teaching agents to use Deskpro?

Ben Henley

Gepubliceerd: 3 feb 2015

0

9 jan 2024