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Title / Author
Status
Comments
Activity
31
Please add search articles by author
Abhijit Dhumal
17.9.2015
Collecting Feedback
0
36
Testing for Office Hours in Templates
Kris van der Starren
7.9.2015
Collecting Feedback
0
38
Ability to filter tickets by JIRA status
Joel
5.8.2015
Collecting Feedback
0
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
3.8.2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
17.7.2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
15.7.2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
10.7.2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
6.7.2015
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
6.7.2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
30.6.2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
29.6.2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
18.6.2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
16.6.2015
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
9.6.2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9.6.2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9.6.2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9.6.2015
Collecting Feedback
2
81
Away from Desk to disable Round Robin for Agent
Chris
9.6.2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5.6.2015
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3.6.2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3.6.2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
1.6.2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
1.6.2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
29.5.2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
21.5.2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
19.5.2015
Collecting Feedback
0
69
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
19.5.2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
18.5.2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
8.4.2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2.4.2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
25.3.2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
16.3.2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
10.3.2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
10.3.2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
9.3.2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
9.3.2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
4.3.2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
28.2.2015
Collecting Feedback
1
141
System wide holiday & working hours definition
Ralph
23.2.2015
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
25.1.2015
Under Review
0
60
Allow for “Internal Only Tickets”
Anonymous
15.1.2015
Collecting Feedback
3
81
Create an OR function for custom filters
Anonymous
15.1.2015
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Anonymous
15.1.2015
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
12.1.2015
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
26.12.2014
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
18.12.2014
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
17.12.2014
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
13.11.2014
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
6.11.2014
Planning
3
37
Better management of the categories
Geraldine Menard
5.11.2014
Collecting Feedback
2