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Community
Community
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Likes
Title / Author
Status
Comments
Activity
51
Customizable Checklists that can be inserted into a ticket interface
Janay Eubanks
6.3.2017
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Buckley Sawyer
3.3.2017
Collecting Feedback
1
57
Managing Custom Fields in Admin
Matt Goldfarb
1.3.2017
Collecting Feedback
1
46
Add metadata for knowledgebase articles
Ruth Cheesley
28.2.2017
Collecting Feedback
2
59
JIRA integration - carry over text
Massimo
28.2.2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
28.2.2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
22.2.2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
16.2.2017
Collecting Feedback
0
60
More information on incoming chat pop up screen for agents
Lauren Cumming
15.2.2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
14.2.2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
13.2.2017
Collecting Feedback
0
83
Hide other Agents
thomas
9.2.2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
8.2.2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
2.2.2017
Collecting Feedback
0
50
Add more flags for agents to use
Christian Mattart
31.1.2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
25.1.2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
24.1.2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
23.1.2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
23.1.2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
23.1.2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
23.1.2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
19.1.2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
16.1.2017
Collecting Feedback
1
57
Template and Phrase searching
Eric VanTol
14.1.2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
12.1.2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
10.1.2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
10.1.2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
10.1.2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
10.1.2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
9.1.2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
9.1.2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
4.1.2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
28.12.2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
20.12.2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
16.12.2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
8.12.2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
7.12.2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
6.12.2016
Collecting Feedback
1
72
Noises for notifications for tickets or IM
Orville Bailey
5.12.2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
30.11.2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
30.11.2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
28.11.2016
Under Review
1
68
Triggers based on chat
Robin
28.11.2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
23.11.2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
23.11.2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
22.11.2016
Collecting Feedback
2
98
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
22.11.2016
Collecting Feedback
2
53
Renaming of downloaded files
Philipp Bartsch
9.11.2016
Collecting Feedback
1
36
Time Log Custom Field Variables
Jamey Steinmann
31.10.2016
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Mert Gizir
27.10.2016
Collecting Feedback
0