Likes
Title / Author
Status
Comments
Activity
Planning
0
Collecting Feedback
3
Collecting Feedback
0
Collecting Feedback
2
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
Sep 8, 2016
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
0
Collecting Feedback
1
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
Jul 25, 2016
In Development
0
Collecting Feedback
1
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
Jun 22, 2016
Collecting Feedback
1
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
Feb 23, 2016
Under Review
1
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
Feb 11, 2016
Collecting Feedback
1
Collecting Feedback
0