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Community
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Likes
Title / Author
Status
Comments
Activity
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
22.6.2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
15.6.2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
24.3.2016
Collecting Feedback
0
43
Ability to CC (carbon copy) through JSON API
Mohamed
17.3.2016
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
10.3.2016
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
23.2.2016
Under Review
1
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
11.2.2016
Collecting Feedback
1
36
Change author of articles
Stephanie
11.2.2016
Collecting Feedback
1
55
Load-balanced ticket distribution
Steve Miller
5.2.2016
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
5.2.2016
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
2.2.2016
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
29.1.2016
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
27.1.2016
Collecting Feedback
0
46
More settings for ticket deflection
Karina Kondrasheva
26.1.2016
Collecting Feedback
0
44
Split permissions out such it's possible to only inhibit edits to replies sent externally.
Nik Smit
21.1.2016
Collecting Feedback
1
45
Windows 10 Mobile App
Ibrahim
16.1.2016
Collecting Feedback
0
47
incorporate a "you can book me" feature.
Scott Hardy
15.1.2016
In Development
1
40
Custom Fields Dependent on Organization
Nik Kov
12.1.2016
Collecting Feedback
0
40
Additional Avatar Sources
Will Polley
11.1.2016
Collecting Feedback
0
46
Regarding Article, comment validation
Kenneth
5.1.2016
Collecting Feedback
0
49
Granular Field Visibility Access in the CRM
Mike Sheldon
30.12.2015
Collecting Feedback
0
324
Mass Action Add "Problem","Note", and "Merge"
Nik Kov
28.12.2015
Collecting Feedback
6
27
Display Options for Layouts
Kyle Oliveira
21.12.2015
Collecting Feedback
2
36
@ Mentions in snippets
Matthew Baines
16.12.2015
In Development
1
37
Show fail date as a Display option
Malou
9.12.2015
Collecting Feedback
1
57
Working Hours for ticket triggers and escalations
Justin
7.12.2015
Collecting Feedback
3
47
Allow recently created articles on KB to be marked as *NEW*
Chris bridges
26.11.2015
Collecting Feedback
0
29
Macros that prompt for input
Steve Miller
18.11.2015
Collecting Feedback
0
34
Macros outside of tickets
Steve Miller
18.11.2015
Collecting Feedback
0
35
Display CAPTCHA on first page of Feedback
Steve Miller
16.11.2015
Collecting Feedback
0
38
Task creation usability enhancement
Steve Miller
16.11.2015
In Development
1
55
Ability to edit published knowledgebase articles, but keep edits as draft
Peter Jackson
16.11.2015
Collecting Feedback
2
37
Organization users' time zone matching made easier
Petros K.
16.11.2015
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Josué Teixeira
12.11.2015
Collecting Feedback
1
28
Deactivate or limit API logging
Timo Heil
12.11.2015
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Matthew Baines
11.11.2015
Collecting Feedback
0
34
Send email to Teams as well as individuals
Jason Gillan
11.11.2015
Collecting Feedback
0
30
Replying to tickets by email that can add follower
Mahmoud Sheikhian
11.11.2015
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Mahmoud Sheikhian
11.11.2015
Collecting Feedback
0
30
Exchange public folder support
Terje J
11.11.2015
Collecting Feedback
1
33
Adjustable column headers in agent interface
Martin Brule Jr.
6.11.2015
Collecting Feedback
0
30
Hide disabled users from Agent searches
Simon Frost
6.11.2015
Collecting Feedback
0
34
More control over SLA alerts
James
4.11.2015
Collecting Feedback
0
44
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
30.10.2015
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
14.10.2015
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
12.10.2015
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
1.10.2015
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
29.9.2015
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
29.9.2015
Collecting Feedback
2
35
Sort list pane view by clicking on head of column
Frédéric Zouaï
17.9.2015
Collecting Feedback
1