Inbound Email Settings

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

in Email Handling Options

Publicēts: 2021. g. 28. sept.|Pēdējoreiz Atjaunināts: 2021. g. 18. okt.

You can define the following inbound Email settings which are covered in this section:

Priority of Email Headers
Inbound Email Size
Adding Agents as followers with CC
Agent Replies to Ticket Notification Emails
Subject Matching
Duplicate Detection
Language Auto-Detection
Inbound Ticket Forwarding

Noderīgs Nav noderīgs

Pages in Inbound Email Settings

Priority of Email Headers

Publicēts: 2021. g. 21. sept.
Pēdējoreiz Atjaunināts: 2022. g. 25. janv.

Inbound Email Size

James Godwin

Publicēts: 2021. g. 28. sept.
Pēdējoreiz Atjaunināts: 2023. g. 16. maijs

Adding Agents as Followers with CC

Christine Loh

Publicēts: 2021. g. 21. sept.
Pēdējoreiz Atjaunināts: 2021. g. 18. okt.

Agent Replies to Ticket Notification Emails

Publicēts: 2021. g. 21. sept.
Pēdējoreiz Atjaunināts: 2022. g. 25. janv.

Subject Matching

Christine Loh

Publicēts: 2021. g. 21. sept.
Pēdējoreiz Atjaunināts: 2021. g. 18. okt.

Auto-Threading

Alberto

Publicēts: 2024. g. 30. jūl.
Pēdējoreiz Atjaunināts: 2024. g. 31. jūl.

Duplicate Detection

Publicēts: 2021. g. 21. sept.
Pēdējoreiz Atjaunināts: 2022. g. 25. janv.

Language Auto-Detection

Publicēts: 2021. g. 28. sept.
Pēdējoreiz Atjaunināts: 2022. g. 25. janv.

Inbound Ticket Forwarding

Christine Loh

Publicēts: 2021. g. 21. sept.
Pēdējoreiz Atjaunināts: 2021. g. 18. okt.

next pageOutbound Email Settings previous pageEmail Handling Options

Please log in or register to submit a comment.