Chat Fields and Labels - Deskpro Support

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Chat Fields and Labels

in Legacy Messenger Setup

Published: Sep 21, 2021|Last updated: Jun 30, 2025

You can customize the information stored for a Chat session using custom Chat Fields, under Channels > Chat > Fields. Any custom Chat fields you create will be displayed on Messenger when the User is starting a Chat.

The field types available are the same types available for Tickets. Read more about these in the Field Types section.

You can also manage the Labels that agents have applied to Chats under Channels > Chat > Labels.

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