Content Publish Options - Deskpro Support

Deskpro Support

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Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
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Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

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Ticket Structure

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Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

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- Satisfaction Survey
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Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
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Escalations
Search
- Introducing Search
- Creating Searches
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- Introducing Lists
- Creating Lists
FQL Guide
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- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Content Publish Options

in Publish Settings

Publicēts: 2021. g. 21. sept.|Pēdējoreiz Atjaunināts: 2021. g. 19. okt.

Publish content is primarily managed through the publish area in the Agent interface.

However there are a few options you can set from the Admin interface as well. These can be accessed in the Help Center section in the Admin interface (each content type has it's own subsection).

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Pages in Content Publish Options

Christine Loh

Publicēts: 2021. g. 4. okt.
Pēdējoreiz Atjaunināts: 2021. g. 19. okt.

Knowledgebase Options

Publicēts: 2021. g. 29. sept.
Pēdējoreiz Atjaunināts: 2021. g. 19. okt.

Publicēts: 2021. g. 4. okt.
Pēdējoreiz Atjaunināts: 2021. g. 19. okt.

Publicēts: 2021. g. 4. okt.
Pēdējoreiz Atjaunināts: 2021. g. 19. okt.

Community Options

Publicēts: 2021. g. 4. okt.
Pēdējoreiz Atjaunināts: 2021. g. 28. okt.

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