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Suggestion DPQL Reports Bug Report Design Feedback
Pateikti Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Bendruomenė
Bendruomenė
Pateikti Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Patiktukai (-ų)
Pavadinimas
Būsena
Comments
Veikla
1
Show Notes seperately from replies on agent UI
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Report
0
5
Ability to change message order and date view in the helpcenter
Collecting Feedback
0
1
Voice - extra options for Voice queue settings
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Report
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Collecting Feedback
0
3
Time based triggers for recurring actions
Report
0
0
Triggers for persons and organisation
Report
0
1
Ability to save filters for Persons/Organisations
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Report
0
5
Bulk Delete Agents
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Collecting Feedback
1
2
The ability to have a second ordering feature
Collecting Feedback
0
7
Image auto-resizing and lightbox functionality when creating Publish content
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
Collecting Feedback
0
11
The ability to set admins for specific brands
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Report
0
10
Most used contacts option
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Collecting Feedback
0
3
Lock icon in condensed ticket list view
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
Collecting Feedback
0
1
Prevent users from resolving tickets
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Collecting Feedback
0
4
Search by attachment name
Collecting Feedback
1
2
How to make Message and Subject field not required
Collecting Feedback
2
3
Copy of email via trigger should be included in the relevant ticket
Collecting Feedback
0
0
Change search defaults
Collecting Feedback
0
10
recall message
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Report
0
5
Custom fields for Guides
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Collecting Feedback
0
0
Reporting on articles with searchwords
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Collecting Feedback
0
8
A permission that allows agents to only see certain CRM usergroups
Collecting Feedback
0
5
Allow agents to choose Microphone and Speakers used by Voice
Collecting Feedback
0
4
Add predefined articles to chat widget
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Collecting Feedback
0
6
Custom Fields for Agent Profile
Collecting Feedback
2
1
Community Topic Filter view - want to see 'All'
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Collecting Feedback
0
2
Character validation on the account registration form
Collecting Feedback
0
3
Mark agent as absent / enter substitution for agent
Report
1
1
Customise time options for follow ups
Collecting Feedback
0