Community - Deskpro Support

Deskpro Support

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Susisiekti

Feature Request

Pateikti Feature Request

Pateikti Feature Request

Patiktukai (-ų)

Pavadinimas

Būsena

Comments

Veikla

3

Ability in triggers to select parent value

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6

Scheduled tickets/tasks

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1

2

Auto-correct and auto-capitalise words in the reply box

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3

Create report that is able to link articles to brands

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5

Forward an email into an existing ticket

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2

Link to Support page on the Agent Interface more accessible

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2

Alerts for incoming email processing errors

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Ability to create HTML Knowledge, News and Guides

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2

Custom Messenger buttons

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2

Process agent email replies to notes as notes, and emails to replies as replies.

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2

Include Approval information in PDF Export of ticket

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10

Improve colors options for stacked bar graphs

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46

Deskpro Search Metadata Description

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15

Reporting for ignored calls on Voice Round Robin

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5

Adding Audio Option for Deskpro Captchas

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7

Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter

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4

Have widget menu visible at all times on dashboards

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0

Sticky Message/note toolbar

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4

API endpoint for per organization custom field

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0

Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

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5

Customisable tab title

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5

Option to change subject line on ticket when user's email contains a different subject

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25

Full Message View Permanent

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Please add ticket satisfaction criteria to the ticket search function on the Agent site

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0

Search, categories and filter for uploaded images - knowledgebase

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0

Able to delete your previously uploaded images into knowledgebase

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5

Confirmation message pop up when changing department of a ticket

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Search/filter and delete options for uploaded images

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4

Transfer calls to external numbers

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5

Set triggers to run based on SLA statuses changing

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0

Embedded Widget - Screenshot Function

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0

Embedded Widget - Context Sensitive Help

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0

Send the admin a notification when e-mail is rejected

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0

Define working hours for escalations

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0

Possibility to change default values for ticket advanced search

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1

Möglichkeit den Login für User abzuschalten

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1

Massen-Löschung von Usern/ bulk user deletion

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1

Archivierung von Tickets

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0

Group by status.

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11

Reporting on usergroups

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4

Create report that lists out the person the chat is aimed at in a note

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12

Change the default selection in the ticket search

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6

Reports for users

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4

Improved live reporting for Voice

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3

Ability to create variables/global fields in the system

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3

Display organization Parent in ticket as well as the Organization

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5

Improve ticket debug logs

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9

Increase amount of tickets shown in ticket list

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28

Agent assigning Team view

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6

Improve HTML table formatting

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