Question:
Is there a way to show users which agents are following a ticket?
Answer:
You can retrieve the followers for a ticket within the email templates using ticket.getAgentParticipants(). This example code loops through the list of following agents and displays their names and email addresses:
{% for agent in ticket.getAgentParticipants() %}
{{ agent.display_name }} ({{ agent.primary_email.email }})<br/>
{% endfor %}
You could add the same code to the portal ticket management pages to display a list of following agents - add it to the view.html template under Tickets.
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