Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Pubblicato: 18 dic 2014
011 set 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Pubblicato: 11 ago 2014
011 set 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Pubblicato: 28 ott 2014
011 set 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Pubblicato: 28 ott 2014
011 set 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Pubblicato: 6 giu 2018
012 set 2023 -
How do I manually run the email processing command?
Pubblicato: 9 apr 2013
013 set 2023 -
Using an Office365 Email Account for Cloud
Pubblicato: 29 set 2020
012 set 2023 -
How do I limit agent access to tickets by department?
Pubblicato: 12 ago 2014
112 set 2023 -
Change the name of the Contact Us tab
Pubblicato: 9 feb 2015
013 set 2023 -
I'm having trouble with incoming emails not being turned into tickets
Pubblicato: 29 lug 2014
013 set 2023 -
Using the Deskpro API browser
Pubblicato: 6 nov 2014
013 set 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Pubblicato: 2 giu 2015
013 set 2023 -
I'm having trouble forwarding individual ticket messages to email
Pubblicato: 8 ott 2014
013 set 2023 -
How does Deskpro match email replies to their proper tickets?
Pubblicato: 26 lug 2018
013 set 2023 -
Can I keep my existing support email address?
Pubblicato: 23 set 2014
013 set 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Pubblicato: 16 set 2014
013 set 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Pubblicato: 10 nov 2014
013 set 2023 -
I'm having trouble with my portal chat tab
Pubblicato: 9 lug 2014
013 set 2023 -
How can I make knowledgebase articles visible to specific users only?
Pubblicato: 13 nov 2014
213 set 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Pubblicato: 16 set 2014
013 set 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Pubblicato: 15 nov 2021
013 set 2023 -
Show text on the portal only to a certain usergroup
Pubblicato: 4 giu 2015
013 set 2023 -
How do I automatically email users when their ticket has been assigned?
Pubblicato: 8 set 2014
013 set 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Pubblicato: 29 giu 2015
014 set 2023 -
How do I set up round robin ticket assignment?
Pubblicato: 10 set 2014
315 set 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Pubblicato: 5 giu 2018
015 set 2023 -
How do I set up an email account for outgoing messages only?
Pubblicato: 3 giu 2014
015 set 2023 -
How can I send automatic SMS notifications to agents?
Pubblicato: 5 set 2014
015 set 2023 -
How can I use Deskpro Mobile?
Pubblicato: 15 set 2023
215 set 2023 -
How can I enable WiActs Single Sign-On?
Pubblicato: 16 mar 2016
019 set 2023 -
How do I change the fields on the ticket form?
Pubblicato: 16 set 2014
019 set 2023 -
Can I import data from other systems or helpdesks?
Pubblicato: 24 ott 2012
020 set 2023 -
How do I create a custom button for my chat widget?
Pubblicato: 22 apr 2013
020 set 2023 -
Messenger Widget Options
Pubblicato: 15 lug 2020
020 set 2023 -
I'm having trouble with an error: "Failure 0x51"
Pubblicato: 29 lug 2015
025 set 2023 -
How do I translate a custom phrase?
Pubblicato: 29 gen 2015
025 set 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Pubblicato: 22 giu 2015
027 set 2023 -
How can I switch email clients whilst using Deskpro?
Pubblicato: 16 set 2016
027 set 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Pubblicato: 8 mag 2018
027 set 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Pubblicato: 10 lug 2018
027 set 2023 -
I'm having trouble adding agent names to the body of user notification emails
Pubblicato: 7 gen 2015
027 set 2023 -
How can I set up a new brand?
Pubblicato: 5 gen 2017
027 set 2023 -
Reports : DPQL Reference
Pubblicato: 22 mar 2018
027 set 2023 -
I'm having trouble disabling HTTPS
Pubblicato: 9 dic 2015
03 ott 2023 -
How do I make a reusable checklist of things to do within a ticket?
Pubblicato: 16 ott 2015
03 ott 2023 -
How can I best manage out-of-office agents accounts?
Pubblicato: 1 apr 2015
06 ott 2023 -
What ports do I need open for Deskpro?
Pubblicato: 19 ott 2023
019 ott 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Pubblicato: 5 dic 2012
226 ott 2023 -
What are some Deskpro productivity tips for agents?
Pubblicato: 28 ott 2014
09 gen 2024 -
Creating an Impact, Urgency and Priority matrix
Pubblicato: 24 mar 2021
09 gen 2024