For context you can read more on how to amend the widget options in this article
{
"embed": {
"showOnPortal": true,
"authorizeDomains": ""
},
"chat": {
"enabled": true,
"timeout": 90,
"noAnswerBehavior": "save_ticket",
"department": 3,
"ticketDefaults": {
"department": 1,
"subject": "Missed chat from {name}",
"subjectType": "setSubject"
},
"preChatForm": [
{
"department": 0,
"fields": [
{
"field_type": "text",
"field_id": "name",
"required": "",
"data": {
"title": "Name"
}
},
{
"field_type": "email",
"field_id": "email",
"required": "",
"data": {
"title": "Email"
}
},
{
"field_type": "department",
"field_id": "chat_department",
"is_hidden": false,
"required": true
}
]
}
],
"usergroups": [
1,
2,
5,
6,
7
],
"options": {
"showAgentPhotos": false
},
"formMessageEnabled": false,
"uploadTo": "http:\/\/deskpro-dev\/api\/messenger\/service\/blob"
},
"tickets": {
"enabled": true,
"subjectOption": "user",
"subject": "Ticket from {name}",
"department": 1,
"departmentOption": "choose",
"formConfig": [
{
"department": 5,
"fields": [
{
"version": 1,
"field_type": "person",
"field_id": "person",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "department",
"field_id": "department",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "subject",
"field_id": "subject",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_5",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 5,
"title": "Widget Type",
"description": "A custom field",
"options": {
"default_value": "officia"
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 5,
"is_agent_field": false,
"choices": [],
"default_value": "officia",
"widget_type": "text",
"type_name": "text",
"translations": {
"1": {
"language": 1,
"title": "Widget Type",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Widget Type",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Widget Type",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Widget Type",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Widget Type",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Widget Type",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_6",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 6,
"title": "Widget Description",
"description": "A custom field",
"options": {
"default_value": "Et molestiae aperiam placeat. Aut amet optio animi facere ullam. Explicabo consequuntur sit nemo. Sapiente vero nihil nostrum omnis aspernatur velit. Mollitia dolores alias asperiores autem."
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 6,
"is_agent_field": false,
"choices": [],
"default_value": "Et molestiae aperiam placeat. Aut amet optio animi facere ullam. Explicabo consequuntur sit nemo. Sapiente vero nihil nostrum omnis aspernatur velit. Mollitia dolores alias asperiores autem.",
"widget_type": "textarea",
"type_name": "textarea",
"translations": {
"1": {
"language": 1,
"title": "Widget Description",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Widget Description",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Widget Description",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Widget Description",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Widget Description",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Widget Description",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_7",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 7,
"title": "Desired Sizes",
"description": "A custom field",
"options": {
"multiple": true,
"expanded": true
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 7,
"is_agent_field": false,
"choices": [
{
"id": 8,
"title": "Small",
"is_selectable": true
},
{
"id": 9,
"title": "Medium",
"is_selectable": true
},
{
"id": 10,
"title": "Large",
"is_selectable": true
}
],
"default_value": [
10
],
"widget_type": "checkbox",
"type_name": "checkbox",
"translations": {
"1": {
"language": 1,
"title": "Desired Sizes",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Desired Sizes",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Desired Sizes",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Desired Sizes",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Desired Sizes",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Desired Sizes",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_11",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 11,
"title": "Manufacture Date",
"description": "A custom field",
"options": [],
"is_user_enabled": true,
"is_enabled": true,
"display_order": 11,
"is_agent_field": false,
"choices": [],
"widget_type": "date",
"type_name": "date",
"translations": {
"1": {
"language": 1,
"title": "Manufacture Date",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Manufacture Date",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Manufacture Date",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Manufacture Date",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Manufacture Date",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Manufacture Date",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "message",
"field_id": "message",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "attachments",
"field_id": "attachments",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false
}
]
},
{
"department": 7,
"fields": [
{
"version": 1,
"field_type": "person",
"field_id": "person",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "department",
"field_id": "department",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "subject",
"field_id": "subject",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_12",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 12,
"title": "Reason for Complaint",
"description": "A custom field",
"options": {
"multiple": false,
"expanded": true
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 12,
"is_agent_field": false,
"choices": [
{
"id": 13,
"title": "Nuisance",
"is_selectable": true
},
{
"id": 14,
"title": "Dangerous",
"is_selectable": true
},
{
"id": 15,
"title": "Smelly",
"is_selectable": true
},
{
"id": 16,
"title": "Ugly",
"is_selectable": true
},
{
"id": 17,
"title": "Mean",
"is_selectable": true
},
{
"id": 18,
"title": "Other",
"is_selectable": true
}
],
"default_value": 18,
"widget_type": "radio",
"type_name": "radio",
"translations": {
"1": {
"language": 1,
"title": "Reason for Complaint",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Reason for Complaint",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Reason for Complaint",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Reason for Complaint",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Reason for Complaint",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Reason for Complaint",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_19",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 19,
"title": "Suggested Actions",
"description": "A custom field",
"options": {
"multiple": true
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 19,
"is_agent_field": false,
"choices": [
{
"id": 20,
"title": "Eviction",
"is_selectable": true
},
{
"id": 21,
"title": "Shun",
"is_selectable": true
},
{
"id": 22,
"title": "Fire them off to the moon",
"is_selectable": true
},
{
"id": 23,
"title": "Strongly worded letter",
"is_selectable": true
}
],
"default_value": [
23
],
"widget_type": "multichoice",
"type_name": "multichoice",
"translations": {
"1": {
"language": 1,
"title": "Suggested Actions",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Suggested Actions",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Suggested Actions",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Suggested Actions",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Suggested Actions",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Suggested Actions",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "message",
"field_id": "message",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "attachments",
"field_id": "attachments",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false
}
]
},
{
"department": 8,
"fields": [
{
"version": 1,
"field_type": "person",
"field_id": "person",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "department",
"field_id": "department",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "subject",
"field_id": "subject",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_12",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 12,
"title": "Reason for Complaint",
"description": "A custom field",
"options": {
"multiple": false,
"expanded": true
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 12,
"is_agent_field": false,
"choices": [
{
"id": 13,
"title": "Nuisance",
"is_selectable": true
},
{
"id": 14,
"title": "Dangerous",
"is_selectable": true
},
{
"id": 15,
"title": "Smelly",
"is_selectable": true
},
{
"id": 16,
"title": "Ugly",
"is_selectable": true
},
{
"id": 17,
"title": "Mean",
"is_selectable": true
},
{
"id": 18,
"title": "Other",
"is_selectable": true
}
],
"default_value": 18,
"widget_type": "radio",
"type_name": "radio",
"translations": {
"1": {
"language": 1,
"title": "Reason for Complaint",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Reason for Complaint",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Reason for Complaint",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Reason for Complaint",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Reason for Complaint",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Reason for Complaint",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_19",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 19,
"title": "Suggested Actions",
"description": "A custom field",
"options": {
"multiple": true
},
"is_user_enabled": true,
"is_enabled": true,
"display_order": 19,
"is_agent_field": false,
"choices": [
{
"id": 20,
"title": "Eviction",
"is_selectable": true
},
{
"id": 21,
"title": "Shun",
"is_selectable": true
},
{
"id": 22,
"title": "Fire them off to the moon",
"is_selectable": true
},
{
"id": 23,
"title": "Strongly worded letter",
"is_selectable": true
}
],
"default_value": [
23
],
"widget_type": "multichoice",
"type_name": "multichoice",
"translations": {
"1": {
"language": 1,
"title": "Suggested Actions",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Suggested Actions",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Suggested Actions",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Suggested Actions",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Suggested Actions",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Suggested Actions",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "message",
"field_id": "message",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "attachments",
"field_id": "attachments",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false
}
]
},
{
"department": 9,
"fields": [
{
"version": 1,
"field_type": "person",
"field_id": "person",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true
},
{
"version": 1,
"field_type": "department",
"field_id": "department",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "subject",
"field_id": "subject",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": true,
"is_hidden": false
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_24",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 24,
"title": "Hotdog Kind",
"description": "A custom field",
"options": [],
"is_user_enabled": true,
"is_enabled": true,
"display_order": 24,
"is_agent_field": false,
"choices": [
{
"id": 25,
"title": "Normal",
"is_selectable": true
},
{
"id": 26,
"title": "German",
"is_selectable": false,
"children": [
{
"id": 28,
"title": "Extrawurst",
"is_selectable": true
},
{
"id": 29,
"title": "Frankfurter",
"is_selectable": false,
"children": [
{
"id": 31,
"title": "W\u00fcrstchen",
"is_selectable": true
}
]
}
]
},
{
"id": 27,
"title": "Bratwurst",
"is_selectable": true
},
{
"id": 30,
"title": "Rindswurst",
"is_selectable": true
},
{
"id": 32,
"title": "Large",
"is_selectable": true
}
],
"default_value": 32,
"widget_type": "choice",
"type_name": "choice",
"translations": {
"1": {
"language": 1,
"title": "Hotdog Kind",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Hotdog Kind",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Hotdog Kind",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Hotdog Kind",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Hotdog Kind",
"description": "A custom field"
},
"6": {
"language": 6,
"title": "Hotdog Kind",
"description": "A custom field"
}
},
"aliases": []
}
},
{
"version": 1,
"field_type": "ticket_field",
"field_id": "ticket_field_33",
"options": {
"criteria": null,
"on_newticket": true,
"on_viewticket": true,
"on_viewticket_mode": "always",
"on_editticket": true
},
"required": false,
"data": {
"id": 33,
"title": "Delivery Time",
"description": "A custom field",
"options": [],
"is_user_enabled": true,
"is_enabled": true,
"display_order": 33,
"is_agent_field": false,
"choices": [],
"widget_type": "datetime",
"type_name": "datetime",
"translations": {
"1": {
"language": 1,
"title": "Delivery Time",
"description": "A custom field"
},
"2": {
"language": 2,
"title": "Delivery Time",
"description": "A custom field"
},
"3": {
"language": 3,
"title": "Delivery Time",
"description": "A custom field"
},
"4": {
"language": 4,
"title": "Delivery Time",
"description": "A custom field"
},
"5": {
"language": 5,
"title": "Delivery Time",
"description": "A custom field"
},
"6": {
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],
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},
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}
}
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