Vista elenco Modifica di stato Titolo Modifica di stato Commenti Attività Add option for agent to resend a chat transcript to a user … Collecting Feedback 0 AS More specific search functionality (navigate directly to the message a searched string is contained in) … Collecting Feedback 0 MB Deskpro mobile apps should support clickable links in messages/notes Report 1h Collecting Feedback 0 K Advanced Search for Followers and OR Function … Collecting Feedback 1 SH FI Add ITIL functionality Report 5 mesi Collecting Feedback 0 GH Improvements to the auto-responder functionality … Collecting Feedback 0 Q Copy SLA settings … Collecting Feedback 0 RT Ticket search defaults … Collecting Feedback 0 MA Set replies from specific users as internal notes (via a trigger) … Collecting Feedback 0 SH Email replies to notes show as replies, want to be notes … Collecting Feedback 0 T Improve Ticket Deflection … Collecting Feedback 0 TB SLA Filters: set a default view … Collecting Feedback 0 MA Option for admin not to send email when updating agent password. In Development 31 secondi Collecting Feedback 0 B NL Temporary link to set agents password Planning 35 secondi Collecting Feedback 0 B Allow users under specific domains to register themselves In Development 45 minuti Collecting Feedback 0 YA See Registered Article Views in List View … Collecting Feedback 0 SH Allow agents to select an approver from all registered users … Collecting Feedback 0 AJ Proper search and partial search for the user Report 1 mese Collecting Feedback 0 MA Disable at Organization Level … Collecting Feedback 1 KS C Associate Email Domains via API … Collecting Feedback 0 M Support .msg files being forwarded to the helpdesk from Outlook … Collecting Feedback 0 FH Report row limit In Development 6 secondi Collecting Feedback 2 BG JS BS Attachments in forwarded messages … Collecting Feedback 0 SM Notification templates Report 2 mesi Collecting Feedback 0 Determine how often agents send emails when creating ticket in agent interface In Development 3 mesi Collecting Feedback 0 CM Ability for organization managers to view and manage users linked to the organization on the portal … Collecting Feedback 0 YA Increase hit_record table to hold more than 7500 records In Development 3 mesi Collecting Feedback 0 JK Ability to notify admins when Email Rate Limits are reached Report 3 mesi Collecting Feedback 0 TC New DeskPro Support UI / UX is really bad Report 3 mesi Collecting Feedback 8 MA SH SH Hide parent department from users … Collecting Feedback 0 KM View SLA status in List View … Collecting Feedback 0 E Display status and assigned agent in the ticket list on when using the mobile app … Collecting Feedback 0 TT Count agent note as a 'reply' for SLA measurement Report 3 mesi Collecting Feedback 0 Associate tickets with other organizations Report 3 mesi Collecting Feedback 0 Send a notification if an attachment is stripped out of an incoming email due to disabled file types. … Collecting Feedback 0 MB Display details of linked Deskpro tickets in YouTrack … Collecting Feedback 0 TB Add "is autoresponder" in Trigger conditions … Collecting Feedback 0 Q Add ability to change "Open Tab" default on new tickets Report 3 mesi Collecting Feedback 0 MH Allow Week to Start on Monday … Collecting Feedback 2 Q C MW Inconsistent behavior in Macro's - follower vs. agents Planning Collecting Feedback 0 Q Inconsistent Conditions Between Escalations and Triggers Planning Collecting Feedback 1 Q OO More Automation Options for Followers Planning Collecting Feedback 0 AK Allow <pre> html tags in the message body of user replies Report 6 giorni Collecting Feedback 2 CM CR MR Articles are sorted by oldest date Report 6 giorni Collecting Feedback 0 TM Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket Planning Collecting Feedback 2 RC DM make completed SLA's clearer in the interface Planning Collecting Feedback 0 Q Changing the Colour of Stat Background Planning Collecting Feedback 1 C being able to search in Organisation's Notes Planning Collecting Feedback 0 Link more than one Ticket at a Time Planning Collecting Feedback 0 B Allow the ability to search or create filters with the criteria "Label does not exist" Planning Collecting Feedback 0 MB Pagina precedente1Pagina 1…5Pagina 56Pagina 67Pagina 78Pagina corrente9Pagina 910Pagina 1011Pagina 11…24Pagina 24Pagina successiva
