Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Diterbitkan: 4 Jun 2015
029 Agu 2023 -
How do I link tickets to community topics?
Diterbitkan: 19 Mar 2018
030 Jun 2023 -
How do I notify a user when their ticket is assigned?
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Diterbitkan: 10 Jun 2014
031 Agu 2023 -
How do I convert a normal user to an agent?
Diterbitkan: 11 Jun 2014
031 Agu 2023 -
How do I generate debug information for a ticket?
Diterbitkan: 18 Jul 2013
013 Sep 2023 -
Can tickets be put on hold?
Diterbitkan: 18 Nov 2001
08 Sep 2023 -
How can I see which tickets have been resolved by only one agent?
Diterbitkan: 9 Mei 2018
01 Agu 2023 -
How can I strip HTML from message content in my report?
Diterbitkan: 13 Okt 2015
031 Agu 2023 -
Changing the size of the navigation buttons
Diterbitkan: 4 Okt 2016
131 Agu 2023 -
How do I find the ID number of a Deskpro field or other item?
Diterbitkan: 13 Okt 2015
031 Agu 2023 -
How can I specify a sub-status in stats?
Diterbitkan: 19 Mar 2019
031 Agu 2023 -
Querying Custom Fields
Diterbitkan: 24 Jun 2019
031 Agu 2023 -
I'm having trouble making a custom report retrieve phone numbers
Diterbitkan: 13 Okt 2015
031 Agu 2023 -
Unified login with JSON Web Token standard
Diterbitkan: 14 Nov 2014
031 Agu 2023 -
I'm having trouble with the subject of reminder emails
Diterbitkan: 2 Nov 2015
031 Agu 2023 -
Is there a way to CC: someone into a ticket?
Diterbitkan: 23 Sep 2014
031 Agu 2023 -
I don't want to show the author for Knowledgebase articles
Diterbitkan: 12 Feb 2016
131 Agu 2023 -
I don't want to show the author of Knowledgebase articles
Diterbitkan: 17 Okt 2016
031 Agu 2023 -
How do I prevent a specific agent being assigned tickets?
Diterbitkan: 2 Mar 2017
031 Agu 2023 -
How do I create a welcome message for my portal?
Diterbitkan: 8 Agu 2016
031 Agu 2023 -
How do I change the welcome message for different usergroups?
Diterbitkan: 26 Agu 2016
031 Agu 2023 -
What are the cookies that Deskpro uses?
Diterbitkan: 5 Sep 2018
031 Agu 2023 -
How do I make tasks visible to certain agents, teams or departments?
Diterbitkan: 11 Mei 2018
031 Agu 2023 -
I'm having trouble getting JIRA-related triggers to work
Diterbitkan: 7 Jan 2015
031 Agu 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Diterbitkan: 2 Jun 2014
031 Agu 2023 -
How can my users view & manage their tickets within the portal?
Diterbitkan: 28 Feb 2019
031 Agu 2023 -
8. Create your first knowledgebase article
Diterbitkan: 17 Agu 2023
019 Sep 2023 -
How can I export my tickets?
Diterbitkan: 7 Mei 2015
031 Agu 2023 -
Removing 'Change Password' from the User Profile
Diterbitkan: 16 Nov 2016
031 Agu 2023 -
The Portal Editor won't load
Diterbitkan: 22 Jul 2015
031 Agu 2023 -
How do I set a default department for tickets submitted via the user portal?
Diterbitkan: 8 Agu 2016
031 Agu 2023 -
How do I customize the text that appears on my portal?
Diterbitkan: 9 Sep 2014
031 Agu 2023 -
I'm having trouble with agents not receiving SMS alerts
Diterbitkan: 5 Sep 2014
031 Agu 2023 -
What are the different interfaces within Deskpro?
Diterbitkan: 8 Sep 2014
031 Agu 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Diterbitkan: 30 Mei 2014
031 Agu 2023 -
How do I change the logo on the agent login screen?
Diterbitkan: 10 Jun 2015
031 Agu 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Diterbitkan: 18 Agu 2016
031 Agu 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Diterbitkan: 29 Jul 2014
031 Agu 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Diterbitkan: 5 Nov 2012
031 Agu 2023 -
Can I send SLA notifications to a Slack channel?
Diterbitkan: 4 Okt 2019
031 Agu 2023 -
Adding tasks to tickets with triggers
Diterbitkan: 15 Okt 2019
031 Agu 2023 -
Adding a background image to the user portal
Diterbitkan: 1 Nov 2016
031 Agu 2023 -
How do I add a custom favicon to the user portal?
Diterbitkan: 16 Nov 2016
031 Agu 2023 -
How can I make agents record a solution for each ticket?
Diterbitkan: 13 Okt 2015
031 Agu 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Diterbitkan: 5 Apr 2018
024 Agu 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Diterbitkan: 4 Mei 2016
024 Agu 2023 -
How can I set different SLA response times for weekdays and weekends?
Diterbitkan: 13 Jan 2015
024 Agu 2023 -
Why can't I add a custom ticket status?
Diterbitkan: 22 Mei 2014
07 Sep 2023 -
Hide Option to Upload Image
Diterbitkan: 7 Des 2018
024 Agu 2023