Deskpro Legacy
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How do I update my portal to the latest version?
Diterbitkan: 27 Mei 2016
016 Agu 2023 -
How do I install the Messenger widget in Wordpress?
Diterbitkan: 22 Jun 2016
025 Mei 2023 -
How can I further customize my chat widget?
Diterbitkan: 22 Jun 2016
016 Agu 2023 -
How can I receive text alerts populated with ticket information?
Diterbitkan: 5 Jun 2018
031 Agu 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Diterbitkan: 4 Des 2018
025 Mei 2023 -
Updating to the New Email Templates Editor
Diterbitkan: 24 Mar 2020
025 Mei 2023 -
Updating to the Help Center Theme
Diterbitkan: 15 Jun 2020
025 Mei 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Diterbitkan: 19 Agu 2020
025 Mei 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Diterbitkan: 26 Jun 2014
031 Agu 2023 -
Why aren't Community Channels showing up on my portal?
Diterbitkan: 11 Jun 2014
031 Agu 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Diterbitkan: 13 Jun 2014
031 Agu 2023 -
I'm having trouble receiving notification emails when I create a ticket
Diterbitkan: 26 Jun 2014
031 Agu 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Diterbitkan: 26 Jun 2014
031 Agu 2023 -
How do I resize the panes of the agent interface?
Diterbitkan: 27 Jun 2014
031 Agu 2023 -
Why is some of my agent interface missing?
Diterbitkan: 26 Jun 2014
031 Agu 2023 -
Can I change the color of the ticket reply/note box?
Diterbitkan: 14 Feb 2020
031 Agu 2023 -
Why can't I see flags?
Diterbitkan: 28 Jul 2014
131 Agu 2023 -
How can I keep up to date with changes in Deskpro?
Diterbitkan: 10 Sep 2014
031 Agu 2023 -
Is there a Deskpro smartphone app?
Diterbitkan: 11 Sep 2014
231 Agu 2023 -
I'm having trouble with Active Directory authentication
Diterbitkan: 24 Okt 2012
031 Agu 2023 -
How do I view the raw email source for a ticket message?
Diterbitkan: 13 Feb 2013
031 Agu 2023 -
How do I nominate users to manage an organization's tickets?
Diterbitkan: 16 Nov 2012
031 Agu 2023 -
Can I use a custom domain name for the portal?
Diterbitkan: 16 Agu 2012
031 Agu 2023 -
How do I use variables in snippets, messages and webhook actions?
Diterbitkan: 11 Des 2012
431 Agu 2023 -
How can agents communicate with each other within Deskpro?
Diterbitkan: 10 Sep 2014
031 Agu 2023 -
How can I run an email-only helpdesk?
Diterbitkan: 26 Jun 2014
031 Agu 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Diterbitkan: 10 Sep 2014
031 Agu 2023 -
What are archived tickets and why should I use archiving?
Diterbitkan: 10 Sep 2014
031 Agu 2023 -
Which web browsers does Deskpro support?
Diterbitkan: 10 Sep 2014
031 Agu 2023 -
I'm having trouble with replies not being added to the correct tickets
Diterbitkan: 20 Feb 2013
031 Agu 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Diterbitkan: 29 Mei 2014
031 Agu 2023 -
Does Deskpro support multiple languages?
Diterbitkan: 8 Sep 2014
131 Agu 2023 -
Why are agent notes being included in email threads?
Diterbitkan: 12 Jan 2015
031 Agu 2023 -
How do I best link to other portal content from guide topics?
Diterbitkan: 31 Mei 2018
031 Agu 2023 -
How do I link to an individual ticket?
Diterbitkan: 13 Okt 2015
131 Agu 2023 -
What does marking a ticket as spam do?
Diterbitkan: 26 Jun 2015
031 Agu 2023 -
Can I BCC: someone into a ticket thread?
Diterbitkan: 23 Sep 2014
031 Agu 2023 -
How can I set up ticket assignment workflows?
Diterbitkan: 19 Mei 2014
031 Agu 2023 -
How do I add information to a ticket without emailing the user?
Diterbitkan: 16 Sep 2014
031 Agu 2023 -
How does user auto-response flood protection work?
Diterbitkan: 14 Agu 2014
031 Agu 2023 -
Sending different auto-responses based on email address
Diterbitkan: 20 Mei 2014
031 Agu 2023 -
How do I use drag and drop ticket attachments?
Diterbitkan: 2 Sep 2014
031 Agu 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Diterbitkan: 8 Sep 2014
031 Agu 2023 -
How do I use the filter pane?
Diterbitkan: 28 Agu 2014
031 Agu 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Diterbitkan: 24 Mei 2016
031 Agu 2023 -
How do I remove links to Deskpro from email notifications?
Diterbitkan: 19 Mei 2014
031 Agu 2023 -
How can I change the format and display of date and time?
Diterbitkan: 25 Apr 2014
031 Agu 2023 -
How do I assign multiple tickets to one user from another?
Diterbitkan: 28 Mei 2014
031 Agu 2023 -
Who gets my message when I reply to an email notification as an agent?
Diterbitkan: 20 Jul 2015
024 Agu 2023 -
How do I disable keyboard shortcuts?
Diterbitkan: 25 Jun 2015
031 Agu 2023