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Can tickets be put on hold? - Dasar Pengetahuan / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can you avoid Ticket Collision?

Can tickets be put on hold?

Can tickets be placed into pending by one technician to prevent two technicians from replying at once.

Yes.

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