Listanézet Állapotváltozás Kedvelések Cím Státusz Hozzászólás? Tevékenység 4 Open in a new tab checkbox for Guides Under Review 0 AC 10 Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk Under Review 0 TL 32 Implement Sub-statuses on Mobile apps Under Review 0 TM 19 Add the ability to choose a default sub-status Under Review 0 TM 16 Users Update Their Own Address Under Review 0 PS 28 Widget: Expose more functionality through public APIs Under Review 0 NO 24 Enable team sorting Under Review 0 JP 44 Add Problems & Incidents as triggers Under Review 3 MW CD JC 53 Knowledgebase and Downloads Navigation Improvements Under Review 0 32 Improve the delay between New News Posts and New News email notifications Under Review 1 MP 40 Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed Under Review 1 RC 49 Additional Agent Trigger Criteria Under Review 1 J 51 Allow blocking of domains at chat level Under Review 0 JM 60 More information on incoming chat pop up screen for agents Under Review 0 40 Ability to add company logo to chat widget Under Review 1 AR 33 Selecting between Chat & Ticket in website widget Under Review 0 M 40 Change chat widget status based on available agents. Under Review 4 fd fd RC RC j 47 IM Notification or Flags Under Review 1 JP KW 43 Customizing timeout before agent takes chat Under Review 0 CM 42 Customer Reports Under Review 0 CB 68 Display all open tickets for organization Under Review 1 C 61 Ask for feedback every Nth ticket... Under Review 0 SJ 29 Ability to set a default e-mail name, of each account Under Review 0 K 43 Add an attachment reminder ala Gmail Under Review 1 J CM 57 Macro hot key Under Review 0 AW 42 Feedback button visibility Under Review 0 K 57 Resend Message Option Under Review 0 CB 67 Set Ticket Due Date Under Review 1 SW CM 51 Add Not On Hold to Custom Filter Criteria Under Review 0 BW 59 Ticket Number on Task Reminders Under Review 1 BG 43 Viewing agent-only notes Under Review 2 MJ MS SH 53 Adding in "The user has been waiting for..." to Type list for Ticket SLAs Under Review 1 BW 62 Working hours taken into account in escalations OR SLAs to be completed by actions Under Review 4 SF JS EL SK IB 56 Mailchimp Integration Under Review 0 CM 58 Admin able to sign agents out of chat Under Review 1 LP C 49 Bugzilla Integration Under Review 0 R 107 Integration with TFS online Under Review 4 M M D S 30 Ability to disable or turn off the "Upload a File" feature in chat Under Review 0 DN 30 Expose online/offline status by department in live chat Under Review 0 42 Article Ordering Under Review 10 KP GV GV KO 61 Stats for end users about the quality of support provided Under Review 1 a R
