Deskpro Support

Contact Us

Using Deskpro

Admin (171)

View all articles in Admin

Agent (48)

View all articles in Agent

Sysadmin (8)

View all articles in Sysadmin

End-Users (2)

View all articles in End-Users

I'm having trouble with outgoing email

Ben Henley

30 Meith 2023
How do I send a different auto-reply to new users?

Ben Henley

16 Lún 2023
What are Deskpro security best practices?

Ben Henley

17 Aib 2018
How can I use the JIRA integration?

Ben Henley

16 Lún 2023
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

16 Lún 2023
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

6 DFómh 2023
How do I install the 'Resolve User Hostnames' app

Ben Henley

14 Beal 2018
I'm having trouble getting embedded videos to work correctly

Ben Henley

16 Lún 2023
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

16 Lún 2023
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

16 Lún 2023
How do I install the chat widget in Shopify?

Lauren Cumming

16 Lún 2023
How do I install the chat widget in Drupal?

Lauren Cumming

16 Lún 2023
How do I install the chat widget in Joomla?

Lauren Cumming

16 Lún 2023
How do I install the chat widget in Magento?

Lauren Cumming

16 Lún 2023
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

14 Márta 2018
What do I do if I need a specific feature?

Chris Padfield

1 Lún 2023
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

16 Lún 2023
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

10 Feabh 2022
QR Code for Mobile App

Emily Booth

10 Noll 2018
How can I set different styling for emails across different brands?

Grace Howlett

14 Feabh 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

29 Lún 2023
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

29 Samh 2022
Sending SMS updates to users using Zapier and Twilio

Matthew Wray

21 Lún 2024
Event Codes

Emily Booth

21 Lún 2024
Posting updates to Microsoft Teams

Matthew Wray

24 Samh 2023
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

8 MFómh 2023
I'm having trouble with text formatting

Ben Henley

16 Lún 2023
I'm having trouble with some tickets ending up in random departments

Ben Henley

9 Ean 2024
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

16 Lún 2023
How do I bill users or record time spent on support?

Ben Henley

16 Lún 2023
Can I use LDAP to sign in my agents?

Ben Henley

16 Lún 2023
How can I reply to user tickets by email?

Ben Henley

13 MFómh 2023
Which version of Deskpro am I using?

Lewis Stonier

10 Beal 2023
Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

20 Meith 2023
How does user auto-response flood protection function?

Chynah Hayde

22 Meith 2023
Deskpro Performance on Low-Spec Devices

Jake Biddell

31 Lún 2023
How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

13 MFómh 2023
How can I improve email previews for certain mobile email apps?

James Godwin

29 Lún 2023
How do I filter users from an authentication source?

James Godwin

29 Lún 2023
How does Deskpro determine the sender of an email?

Manu Marquez

30 Lún 2023
I'm having trouble with the Start Chat button

Nabeel Zahid

30 Lún 2023
Using the Deskpro API browser

Lewis O'Connor

13 MFómh 2023
Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

19 MFómh 2023
Deskpro for IT Teams

Grace Howlett

20 MFómh 2023
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim Triel

26 Iúil 2024
iCal Sync for News on Deskpro Help Center

Kim Triel

1 Lún 2024
Updating Text on the Contact Us Page

Kim Triel

19 Lún 2024
Help Center Editing - Embedding Code into your Help Center Page

Kim Triel

20 Lún 2024
Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim Triel

22 Lún 2024
Customizing Article Templates: A Guide to Hiding Author and Update Information

Kim Triel

29 Lún 2024