Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: Jun 3, 2014
0Mar 13, 2018 -
I'm having trouble with outgoing email
Published: Jul 31, 2014
0Mar 14, 2018 -
How do I send a different auto-reply to new users?
Published: Sep 9, 2014
0Mar 14, 2018 -
How do I use the filter pane?
Published: Aug 28, 2014
0Mar 14, 2018 -
I'm having trouble with my portal chat tab
Published: Jul 9, 2014
0Mar 14, 2018 -
How do I nominate users to manage an organization's tickets?
Published: Nov 16, 2012
0Mar 13, 2018 -
Can I BCC: someone into a ticket thread?
Published: Sep 23, 2014
0Mar 14, 2018 -
How can I set up agent permissions, permission groups and department access?
Published: Sep 15, 2014
0Mar 14, 2018 -
How do I customize the text that appears on my portal?
Published: Sep 9, 2014
0Mar 14, 2018 -
How do I view the raw email source for a ticket message?
Published: Feb 13, 2013
0Mar 13, 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: Oct 28, 2014
0Mar 14, 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Published: Oct 28, 2014
0Mar 14, 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: Sep 16, 2014
0Mar 8, 2018 -
Which web browsers does Deskpro support?
Published: Sep 10, 2014
0Apr 21, 2020 -
What is the size limit on attachments within Deskpro?
Published: Dec 10, 2014
1Dec 10, 2014 -
Is there a way to CC: someone into a ticket?
Published: Sep 23, 2014
0Nov 9, 2017 -
How do I remove links to Deskpro from email notifications?
Published: May 19, 2014
0Mar 13, 2018 -
Does Deskpro support multiple languages?
Published: Sep 8, 2014
1Jun 1, 2023 -
How do I generate debug information for a ticket?
Published: Jul 18, 2013
0Mar 13, 2018 -
How can I take screenshots in Deskpro?
Published: May 15, 2013
0Mar 13, 2018 -
What are Deskpro security best practices?
Published: Sep 8, 2014
0Apr 17, 2018 -
Can I use a custom domain name for the portal?
Published: Aug 16, 2012
0Jan 3, 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: Dec 18, 2014
0Mar 14, 2018 -
How can I use the JIRA integration?
Published: Dec 22, 2014
0Mar 14, 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: Dec 22, 2014
0Mar 14, 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: Dec 22, 2014
0Nov 9, 2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: Jan 7, 2015
0Mar 14, 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: Jan 7, 2015
0Mar 14, 2018 -
How can I set different SLA response times for weekdays and weekends?
Published: Jan 13, 2015
0Mar 14, 2018 -
Why are agent notes being included in email threads?
Published: Jan 12, 2015
0Nov 9, 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: Jan 13, 2015
0Mar 14, 2018 -
What are the default triggers for?
Published: Jan 22, 2015
0Mar 14, 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: Jan 26, 2015
0Oct 8, 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: Jan 26, 2015
0Apr 1, 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: Jan 26, 2015
0Oct 22, 2020 -
How do I translate a custom phrase?
Published: Jan 29, 2015
0Mar 14, 2018 -
How do I install the 'Resolve User Hostnames' app
Published: Jan 30, 2015
0May 14, 2018 -
What resources are available for teaching agents to use Deskpro?
Published: Feb 3, 2015
0Mar 1, 2018 -
How do I bulk delete tickets?
Published: Feb 4, 2015
0Nov 9, 2017 -
How do I set up a new user registration form?
Published: Feb 9, 2015
0May 8, 2018 -
I'm having trouble getting embedded videos to work correctly
Published: Feb 9, 2015
0Mar 14, 2018 -
Is time counted from when an SLA is applied?
Published: Feb 10, 2015
1Sep 2, 2021 -
How can I best manage out-of-office agents accounts?
Published: Apr 1, 2015
0Mar 14, 2018 -
How do I delete all my test tickets?
Published: Jun 15, 2015
0Jun 13, 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: Jun 2, 2015
0Mar 14, 2018 -
Can one user from an organization see all that organization's tickets?
Published: Jun 4, 2015
0Apr 17, 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: Jun 4, 2015
0Mar 12, 2018 -
I'm having trouble getting variables in custom phrases to work
Published: Jun 9, 2015
0Feb 15, 2022 -
How do I change the logo on the agent login screen?
Published: Jun 10, 2015
0Mar 20, 2019 -
I'm having trouble with the round robin working properly
Published: Jun 18, 2015
0Mar 14, 2018