Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Published: 4 Aib 2023
031 Lún 2023 -
Improve helpdesk performance with lots of tickets
Published: 19 Meith 2023
019 Meith 2023 -
What does marking a ticket as spam do?
Published: 20 Meith 2023
022 Meith 2023 -
How am I able to setup ticket assignment workflows?
Published: 22 Meith 2023
024 Lún 2023 -
Automatically increase urgency for tickets from Organization Managers
Published: 22 Meith 2023
031 Lún 2023 -
How can I remove links to Deskpro from email notifications?
Published: 24 Lún 2023
024 Lún 2023 -
Is time counted from when an SLA is applied?
Published: 10 Feabh 2015
124 Lún 2023 -
How do I disable keyboard shortcuts?
Published: 30 Meith 2023
030 Meith 2023 -
How do I automatically assign agents to tickets they reply to using email?
Published: 30 Meith 2023
013 MFómh 2023 -
How do I generate debug information for a ticket ?
Published: 20 Iúil 2023
013 MFómh 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Published: 21 Iúil 2023
021 Iúil 2023 -
I'm having trouble with agents not receiving SMS alerts
Published: 17 Lún 2023
017 Lún 2023 -
How can I make agents record a solution for each ticket?
Published: 24 Lún 2023
024 Lún 2023 -
I can't load the Help Center editor
Published: 17 Lún 2023
017 Lún 2023 -
How do I add a custom favicon to the Help Center?
Published: 24 Lún 2023
024 Lún 2023 -
How to Download a Process Log
Published: 29 Lún 2023
029 Lún 2023 -
Hide Option to Upload an Account Photo in Help Center
Published: 24 Lún 2023
024 Lún 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 13 MFómh 2023
013 MFómh 2023 -
How can I automatically respond to users to let them know our office is closed?
Published: 7 MFómh 2023
07 MFómh 2023 -
How do I prevent a specific agent being assigned tickets?
Published: 10 Lún 2023
010 Lún 2023 -
How can I change the name of the "Contact Us" tab?
Published: 30 Lún 2023
030 Lún 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 13 MFómh 2023
013 MFómh 2023 -
How do I customize my embedded contact form?
Published: 30 Lún 2023
030 Lún 2023 -
How Do I Convert A Normal User to An Agent?
Published: 1 Lún 2023
01 Lún 2023 -
How do I remove agent names in the 'From:' field of emails?
Published: 29 Lún 2023
029 Lún 2023 -
I'm having trouble with an error: "Email address already exists"
Published: 29 Lún 2023
029 Lún 2023 -
Can I change the title of the 'Department' field on the contact form?
Published: 14 Samh 2018
010 Lún 2023 -
I'm having trouble getting Jira-related triggers to work
Published: 10 Lún 2023
010 Lún 2023 -
How do I use ticket SLAs?
Published: 10 Lún 2023
010 Lún 2023 -
Ticket followers replying by email is going to the user not the agent
Published: 30 Lún 2023
030 Lún 2023 -
How can I show a list of Ticket Followers in an email notification?
Published: 10 Lún 2023
016 Lún 2023 -
Download ticket results as CSV
Published: 17 Lún 2023
017 Lún 2023 -
Creating Effective Custom New Ticket Contact Forms
Published: 10 Feabh 2022
021 Lún 2023 -
What are the different interfaces in Deskpro?
Published: 17 Lún 2023
021 Lún 2023 -
What are the default triggers for?
Published: 22 Ean 2015
025 Lún 2023 -
How do I find the ID number of a Deskpro field or other item?
Published: 29 Lún 2023
029 Lún 2023 -
Why are some automatic Replies added as an Agent Note?
Published: 29 Lún 2023
029 Lún 2023 -
Overriding Messenger settings
Published: 30 Lún 2023
030 Lún 2023 -
How to display a ticket custom field in an email template or Help Center template
Published: 30 Lún 2023
031 Lún 2023 -
Gmail/Google Apps "modern security standards" email error
Published: 31 Lún 2023
031 Lún 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13 Ean 2015
01 MFómh 2023 -
Can I use Active Directory to sign in my agents?
Published: 8 MFómh 2023
08 MFómh 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Published: 11 MFómh 2023
011 MFómh 2023 -
How to inspect AJAX requests with Chrome tools
Published: 11 MFómh 2023
011 MFómh 2023 -
JIRA integration app
Published: 12 MFómh 2023
012 MFómh 2023 -
Using the Deskpro API browser
Published: 13 MFómh 2023
013 MFómh 2023 -
How can I best manage Out of Office Agent accounts?
Published: 13 MFómh 2023
06 DFómh 2023 -
How does Deskpro match email replies to their proper tickets?
Published: 13 MFómh 2023
013 MFómh 2023 -
How do I change the fields on the ticket form?
Published: 19 MFómh 2023
019 MFómh 2023 -
Can I import data from other systems or helpdesks?
Published: 19 MFómh 2023
020 MFómh 2023