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Hide Option to Upload an Account Photo in Help Center - Videnbase / Using Deskpro / Admin - Deskpro Support

Hide Option to Upload an Account Photo in Help Center

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If you would like to hide the Upload Picture option from the Account page on the Help Center, follow the steps below.

Screenshot 2023-08-01 at 15-39-34 Profile - Your Account - 221B Energy Helpdesk.png

  1. Go to Admin > Help Center > Help Center Design.

  2. Click on the Open Template Editor button under the Template Editor header

    Screenshot 2023-08-01 at 15-33-12 221 B Helpdesk.png

  3. Open the User/register.html in the Template Editor by opening the Template dropdown, hovering over Portal, and then clicking on User/profile.html.

    Screenshot 2023-08-01 at 15-52-14 221 B Helpdesk.png
    Screenshot 2023-08-01 at 15.42.44.png

  4. You will need to remove the section of HTML that loads the ‘Upload Picture' button.

    The section that needs to be removed is between lines 60 - 65, as you can see below. 

    Screenshot 2023-08-01 at 15-45-29 221 B Helpdesk.png

  5. Save the template change at the bottom of the template editor. This will now remove the Upload Picture option from the Account page.

    If you ever need to add this option back, simply go to the template and revert the changes.


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