Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Udgivet: 4. apr. 2023
031. aug. 2023 -
Improve helpdesk performance with lots of tickets
Udgivet: 19. jun. 2023
019. jun. 2023 -
What does marking a ticket as spam do?
Udgivet: 20. jun. 2023
022. jun. 2023 -
How am I able to setup ticket assignment workflows?
Udgivet: 22. jun. 2023
024. aug. 2023 -
Automatically increase urgency for tickets from Organization Managers
Udgivet: 22. jun. 2023
031. aug. 2023 -
How can I remove links to Deskpro from email notifications?
Udgivet: 24. aug. 2023
024. aug. 2023 -
Is time counted from when an SLA is applied?
Udgivet: 10. feb. 2015
124. aug. 2023 -
How do I disable keyboard shortcuts?
Udgivet: 30. jun. 2023
030. jun. 2023 -
How do I automatically assign agents to tickets they reply to using email?
Udgivet: 30. jun. 2023
013. sep. 2023 -
How do I generate debug information for a ticket ?
Udgivet: 20. jul. 2023
013. sep. 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Udgivet: 21. jul. 2023
021. jul. 2023 -
I'm having trouble with agents not receiving SMS alerts
Udgivet: 17. aug. 2023
017. aug. 2023 -
How can I make agents record a solution for each ticket?
Udgivet: 24. aug. 2023
024. aug. 2023 -
I can't load the Help Center editor
Udgivet: 17. aug. 2023
017. aug. 2023 -
How do I add a custom favicon to the Help Center?
Udgivet: 24. aug. 2023
024. aug. 2023 -
How to Download a Process Log
Udgivet: 29. aug. 2023
029. aug. 2023 -
Hide Option to Upload an Account Photo in Help Center
Udgivet: 24. aug. 2023
024. aug. 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Udgivet: 13. sep. 2023
013. sep. 2023 -
How can I automatically respond to users to let them know our office is closed?
Udgivet: 7. sep. 2023
07. sep. 2023 -
How do I prevent a specific agent being assigned tickets?
Udgivet: 10. aug. 2023
010. aug. 2023 -
How can I change the name of the "Contact Us" tab?
Udgivet: 30. aug. 2023
030. aug. 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Udgivet: 13. sep. 2023
013. sep. 2023 -
How do I customize my embedded contact form?
Udgivet: 30. aug. 2023
030. aug. 2023 -
How Do I Convert A Normal User to An Agent?
Udgivet: 1. aug. 2023
01. aug. 2023 -
How do I remove agent names in the 'From:' field of emails?
Udgivet: 29. aug. 2023
029. aug. 2023 -
I'm having trouble with an error: "Email address already exists"
Udgivet: 29. aug. 2023
029. aug. 2023 -
Can I change the title of the 'Department' field on the contact form?
Udgivet: 14. nov. 2018
010. aug. 2023 -
I'm having trouble getting Jira-related triggers to work
Udgivet: 10. aug. 2023
010. aug. 2023 -
How do I use ticket SLAs?
Udgivet: 10. aug. 2023
010. aug. 2023 -
Ticket followers replying by email is going to the user not the agent
Udgivet: 30. aug. 2023
030. aug. 2023 -
How can I show a list of Ticket Followers in an email notification?
Udgivet: 10. aug. 2023
016. aug. 2023 -
Download ticket results as CSV
Udgivet: 17. aug. 2023
017. aug. 2023 -
Creating Effective Custom New Ticket Contact Forms
Udgivet: 10. feb. 2022
021. aug. 2023 -
What are the different interfaces in Deskpro?
Udgivet: 17. aug. 2023
021. aug. 2023 -
What are the default triggers for?
Udgivet: 22. jan. 2015
025. aug. 2023 -
How do I find the ID number of a Deskpro field or other item?
Udgivet: 29. aug. 2023
029. aug. 2023 -
Why are some automatic Replies added as an Agent Note?
Udgivet: 29. aug. 2023
029. aug. 2023 -
Overriding Messenger settings
Udgivet: 30. aug. 2023
030. aug. 2023 -
How to display a ticket custom field in an email template or Help Center template
Udgivet: 30. aug. 2023
031. aug. 2023 -
Gmail/Google Apps "modern security standards" email error
Udgivet: 31. aug. 2023
031. aug. 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Udgivet: 13. jan. 2015
01. sep. 2023 -
Can I use Active Directory to sign in my agents?
Udgivet: 8. sep. 2023
08. sep. 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Udgivet: 11. sep. 2023
011. sep. 2023 -
How to inspect AJAX requests with Chrome tools
Udgivet: 11. sep. 2023
011. sep. 2023 -
JIRA integration app
Udgivet: 12. sep. 2023
012. sep. 2023 -
Using the Deskpro API browser
Udgivet: 13. sep. 2023
013. sep. 2023 -
How can I best manage Out of Office Agent accounts?
Udgivet: 13. sep. 2023
06. okt. 2023 -
How does Deskpro match email replies to their proper tickets?
Udgivet: 13. sep. 2023
013. sep. 2023 -
How do I change the fields on the ticket form?
Udgivet: 19. sep. 2023
019. sep. 2023 -
Can I import data from other systems or helpdesks?
Udgivet: 19. sep. 2023
020. sep. 2023