How do I set up an Outlook account as a ticket account for Cloud? - Videnbase / Using Deskpro / Admin / Configuration - Deskpro Support

How do I set up an Outlook account as a ticket account for Cloud?

To use an Outlook.com email address to receive tickets, you will need to set up mail forwarding to your Deskpro Cloud helpdesk.

To do this:

1. Within Outlook.com, click the gear icon at top right, then click Options.

2. Click Email forwarding.

3. Select Forward your mail to another email account.

4. Enter the relevant @yourcompany.deskpro.com address.

5. Click Save.

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