Channels
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Adding an Agent as a CC on an Email creates a Ticket
Udgivet: 8. jun. 2023
07. sep. 2023 -
How do I enable logging for outgoing email?
Udgivet: 7. mar. 2013
07. sep. 2023 -
I'm having trouble with replies being created as new tickets
Udgivet: 16. jun. 2023
07. sep. 2023 -
Can I run an Email-only helpdesk?
Udgivet: 16. jun. 2023
07. sep. 2023 -
How do I add an organization-wide email signature?
Udgivet: 8. sep. 2023
08. sep. 2023 -
Creating brand-specific Email Templates
Udgivet: 19. okt. 2023
019. okt. 2023 -
How do I include ticket account addresses in emails?
Udgivet: 8. sep. 2023
08. sep. 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Udgivet: 11. sep. 2023
011. sep. 2023 -
Exchange not displaying the correct 'From:' field
Udgivet: 11. sep. 2023
011. sep. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Udgivet: 11. sep. 2023
011. sep. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Udgivet: 11. sep. 2023
011. sep. 2023 -
Can I keep my existing support email address?
Udgivet: 13. sep. 2023
013. sep. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Udgivet: 13. sep. 2023
013. sep. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Udgivet: 13. sep. 2023
013. sep. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Udgivet: 13. sep. 2023
013. sep. 2023 -
How do I set up an email account for outgoing messages only?
Udgivet: 15. sep. 2023
015. sep. 2023 -
How do I create a custom button for my chat widget?
Udgivet: 20. sep. 2023
020. sep. 2023 -
Messenger Widget Options
Udgivet: 20. sep. 2023
020. sep. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Udgivet: 27. sep. 2023
03. okt. 2023 -
How can I switch email clients whilst using Deskpro?
Udgivet: 27. sep. 2023
027. sep. 2023 -
What is the difference between Microsoft OWA and EWS?
Udgivet: 13. nov. 2018
06. okt. 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Udgivet: 27. mar. 2013
19. jan. 2024 -
Translating your Messenger Widget
Udgivet: 31. mar. 2023
09. jan. 2024 -
How do I show users which agents are following their tickets?
Udgivet: 30. maj 2014
09. jan. 2024 -
Why can't some users see my messenger widget?
Udgivet: 13. sep. 2023
09. jan. 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Udgivet: 24. jan. 2023
09. jan. 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Udgivet: 14. mar. 2014
024. jan. 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Udgivet: 31. jan. 2024
01. feb. 2024 -
Banned WhatsApp Business Accounts
Udgivet: 27. feb. 2024
027. feb. 2024