List View Status Change Likes Title / Author Status Comments Activity 5 Retain existing field values when adding other values to a multi select field via a trigger SC Scott Cove Jun 11, 2021 Collecting Feedback 0 3 Import/Export of objects from the admin area, such as triggers and templates. SC Scott Cove Jun 17, 2021 Report 0 3 Option to create page sections with H2 and H3 in Guides AC Alexander Lloyd Clemons Jun 8, 2021 Collecting Feedback 0 5 Chat Escalation FI Fusako Iwaya Jun 17, 2021 Report 0 6 Integration of Jira App with Multiple Jira Instances\ Servers T Tain May 26, 2021 Collecting Feedback 0 4 Call Tickets - Show Local Time, if TZ is different from Agents ZW Zachery Woods May 24, 2021 Collecting Feedback 0 5 Macro Action Option to Add Snippet as a Note BS Brandon Skinner May 24, 2021 Collecting Feedback 0 4 Allow to change the number of day outgoing emails retained s szabolcs.kelemen@frekvent.com May 24, 2021 Collecting Feedback 0 6 Hot comment or warning about user or organization DM Douglas Martin May 24, 2021 Collecting Feedback 0 5 More options for assigning missed calls & voicemails Jeff Hauman May 12, 2021 Collecting Feedback 1 4Y 3 Let agents confirm certain urgency levels Trendfire May 24, 2021 Collecting Feedback 0 2 Have the option to make snippets not case sensitive K Koen May 11, 2021 Collecting Feedback 1 K 2Y 6 Ability to add options for the 'remove' option on a ticket K Koen May 11, 2021 Collecting Feedback 0 7 Attachment previews for agents in Deskpro SA Samuel Academe Apr 28, 2021 Collecting Feedback 0 7 Report for Jira linked tickets R Rubina Apr 26, 2021 Collecting Feedback 0 4 For the approval email approve/reject link to not require a login from approver MF Michael Fliderman Apr 22, 2021 Collecting Feedback 0 1 Allow a parameter for a report that defaults to the currently logged in agent GC Glenn Chubaty May 6, 2021 Report 0 2 Visibility of members of a child organization on organization page EL Earene Lee Apr 14, 2021 Collecting Feedback 0 2 Apply triggers based on number of tickets assigned to an agent r ruyan Apr 13, 2021 Collecting Feedback 0 2 Voice Overflow Queue ZW Zachery Woods May 6, 2021 Report 0 5 Date range field CB Christine Briegmann Apr 9, 2021 Collecting Feedback 0 4 Voice Operating Hours ZW Zachery Woods May 6, 2021 Report 1 4Y 3 Remove the 'download as csv' and 'print' buttons on dashboard widgets TT Toda Tomoyuki Apr 8, 2021 Collecting Feedback 0 2 Merge ticket trigger criteria MA Marion Abramo Apr 8, 2021 Collecting Feedback 0 5 Change ticket tab order in the agent view OS Obrion Staight Apr 6, 2021 Collecting Feedback 0 6 For agents to get notifications if their reply has bounced ZW Zachery Woods Mar 30, 2021 Collecting Feedback 0 1 Limit agent access to Publish sections on agent side as well as in Helpcenter CB Christian Behrens Mar 30, 2021 Collecting Feedback 0 2 Task Lists or Tags BW Brandon Williams May 24, 2021 Report 0 7 To have trigger criteria based on agent online/offline status R Rafie Mar 24, 2021 Collecting Feedback 0 5 Add a timezone field for Organizations EL Earene Lee Mar 16, 2021 Collecting Feedback 0 9 User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login) MU Mika Ullgren Mar 15, 2021 Collecting Feedback 1 MA 4Y 3 Manager access to child organization tickets C Christian Mar 12, 2021 Collecting Feedback 0 2 Display merged ticket messages more clearly EL Earene Lee Mar 12, 2021 Collecting Feedback 0 5 Have variable dropdown lists in alphabetical order or ability to choose order C Conor Mar 11, 2021 Collecting Feedback 0 1 Show last note on ticket hover SW Sarah Wood May 6, 2021 Report 0 1 Counting Call Transfers by Agents Jeff Hauman Mar 10, 2021 Collecting Feedback 0 10 Clone brands E Evgeniy Mar 8, 2021 Collecting Feedback 1 JK 6Y 20 Message warnings LB Lisa Barrett Mar 5, 2021 Collecting Feedback 0 11 Allow redirects from archived articles to published articles NW Natalie Wlock Mar 2, 2021 Collecting Feedback 0 4 Admins to set ticket filter views globally SC Simone Cesana Feb 23, 2021 Collecting Feedback 0 4M 1 Show Notes seperately from replies on agent UI SW Sarah Wood Feb 23, 2021 Report 0 6 DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All AM Alex McCaffrey Mar 1, 2021 Report 0 18 Ability to change message order and date view in the helpcenter RT Robert Tanka Feb 18, 2021 Collecting Feedback 1 SW 5Y 1 Voice - extra options for Voice queue settings JH Jeff Hauman Feb 17, 2021 Collecting Feedback 0 3 Merge History and Search field in top navigation bar MW Michael W. Feb 23, 2021 Report 0 10 Enable smart-parsing of emails forwarded into the helpdesk by users OO OJ Olegario Feb 12, 2021 Collecting Feedback 0 3 The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc RT Robert Tanka Feb 12, 2021 Collecting Feedback 0 4M 4 For agents to get a notification when a new user is registered JM Jackie Macapanpan Feb 10, 2021 Collecting Feedback 0 51 The ability to duplicate department settings/permissions etc CG Cristian Gandos Feb 5, 2021 Collecting Feedback 0 4 Time based triggers for recurring actions MW Michael W. Feb 23, 2021 Report 0 Previous page1Page 12Page 23Page 34Page 45Current Page6Page 67Page 78Page 8…25Page 25Next page
