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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus | Eclit
15 Ean 2021
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
23 Feabh 2021
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
23 Feabh 2021
Collecting Feedback
0
2
Prevent users from resolving tickets
Tommy Jackson
23 Feabh 2021
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
23 Feabh 2021
Collecting Feedback
0
4
Search by attachment name
Mindaugas
23 Feabh 2021
Collecting Feedback
1
3
How to make Message and Subject field not required
Jackie Macapanpan
23 Feabh 2021
Collecting Feedback
2
6
WHMCS App
Anand Athi
14 Noll 2020
Collecting Feedback
0
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
14 Noll 2020
Collecting Feedback
0
0
Change search defaults
Azeem Javed
14 Noll 2020
Collecting Feedback
0
10
recall message
adam johnson
23 Feabh 2021
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
10 Noll 2020
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
23 Feabh 2021
Report
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
23 Feabh 2021
Collecting Feedback
0
5
Custom fields for Guides
Theresa Harbor
1 Noll 2020
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
1 Noll 2020
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
24 Samh 2020
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
18 Samh 2020
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
1 Márta 2021
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
16 Samh 2020
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
16 Samh 2020
In Development
1
8
A permission that allows agents to only see certain CRM usergroups
Jared
6 Samh 2020
Collecting Feedback
0
7
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
4 Samh 2020
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
23 Feabh 2021
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
28 DFómh 2020
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
23 Feabh 2021
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
23 Feabh 2021
Collecting Feedback
2
1
Community Topic Filter view - want to see 'All'
Marion Abramo
23 Feabh 2021
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
19 DFómh 2020
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
15 DFómh 2020
Collecting Feedback
0
5
Mark agent as absent / enter substitution for agent
Thorsten Breuer
23 Feabh 2021
Report
2
1
Customise time options for follow ups
Mark Edwards
13 DFómh 2020
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
13 DFómh 2020
Collecting Feedback
0
4
The ability to see sites a user was on before they start a chat
Steve Bailey
9 DFómh 2020
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
9 DFómh 2020
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
8 DFómh 2020
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
7 DFómh 2020
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
6 DFómh 2020
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
30 MFómh 2020
Collecting Feedback
1
6
Download multiple tickets at once
Stephanie Pelayo
30 MFómh 2020
Collecting Feedback
1
4
Disable / Enable individual keyboard shortcuts / commands
Jon Morby
30 MFómh 2020
In Development
0
2
Trigger criteria for ticket including ticket charge
Azeem Javed
28 MFómh 2020
Collecting Feedback
0
13
HelpCenter with Sidebar
Tommy Jackson
28 MFómh 2020
Collecting Feedback
0
4
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus | Eclit
28 MFómh 2020
Collecting Feedback
0
9
Improve the Messenger API
Christian Cantinelli
25 MFómh 2020
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
25 MFómh 2020
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
24 MFómh 2020
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
24 MFómh 2020
Collecting Feedback
4
3
Locking 'ordered by' for agents
Niall Dunphy
24 MFómh 2020
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
21 MFómh 2020
Collecting Feedback
0