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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
5
Forward an email into an existing ticket
Matthew Wray
Jan 31, 2022
Collecting Feedback
0
2
Link to Support page on the Agent Interface more accessible
Marion Abramo
Feb 8, 2023
Collecting Feedback
0
2
Alerts for incoming email processing errors
Matthew Wray
Feb 8, 2023
Collecting Feedback
1
0
Ability to create HTML Knowledge, News and Guides
Marion Abramo
Jan 26, 2022
Collecting Feedback
0
2
Custom Messenger buttons
Jared
Feb 8, 2023
Collecting Feedback
0
2
Process agent email replies to notes as notes, and emails to replies as replies.
Alex Tumanov
Feb 8, 2023
Collecting Feedback
0
2
Include Approval information in PDF Export of ticket
Matthew Wray
Feb 8, 2023
Collecting Feedback
0
10
Improve colors options for stacked bar graphs
Aïdée Carrière
Feb 8, 2023
Collecting Feedback
0
46
Deskpro Search Metadata Description
Alexander Lloyd Clemons
Feb 8, 2023
Collecting Feedback
0
15
Reporting for ignored calls on Voice Round Robin
Brandon Skinner
Feb 8, 2023
Collecting Feedback
0
5
Adding Audio Option for Deskpro Captchas
Michael Bittle
Nov 23, 2021
Collecting Feedback
0
7
Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter
Ulf Kronsell
Nov 22, 2021
Collecting Feedback
0
4
Have widget menu visible at all times on dashboards
Amabel Watkins
Nov 22, 2021
Collecting Feedback
0
0
Sticky Message/note toolbar
Scott Cove
Nov 19, 2021
Report
0
4
API endpoint for per organization custom field
Marlon Leerkotte | Contec B.V.
Nov 18, 2021
Collecting Feedback
0
0
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
Jeroen van der Steen
Nov 15, 2021
Report
0
5
Customisable tab title
Simon Frost
Feb 8, 2023
Collecting Feedback
0
5
Option to change subject line on ticket when user's email contains a different subject
Matthew Wray
Oct 26, 2021
Collecting Feedback
0
25
Full Message View Permanent
hojjat mehrabi
Oct 20, 2021
Collecting Feedback
0
0
Please add ticket satisfaction criteria to the ticket search function on the Agent site
Fusako Iwaya
Oct 15, 2021
Report
0
0
Search, categories and filter for uploaded images - knowledgebase
Colin
Oct 7, 2021
Report
0
0
Able to delete your previously uploaded images into knowledgebase
Colin
Oct 7, 2021
Report
0
5
Confirmation message pop up when changing department of a ticket
Amabel Watkins
Sep 27, 2021
Collecting Feedback
0
0
Search/filter and delete options for uploaded images
Colin
Sep 16, 2021
Collecting Feedback
0
4
Transfer calls to external numbers
Lia Gallardo
Oct 27, 2021
Collecting Feedback
0
5
Set triggers to run based on SLA statuses changing
Amabel Watkins
Sep 13, 2021
Collecting Feedback
0
0
Embedded Widget - Screenshot Function
Brandon Williams
Sep 7, 2021
Collecting Feedback
0
0
Embedded Widget - Context Sensitive Help
Brandon Williams
Sep 7, 2021
Report
0
0
Send the admin a notification when e-mail is rejected
Khaled Jmal
Sep 6, 2021
Collecting Feedback
0
0
Define working hours for escalations
Khaled Jmal
Sep 6, 2021
Report
0
0
Possibility to change default values for ticket advanced search
Stéphane Marteau
Sep 3, 2021
Report
0
1
Möglichkeit den Login für User abzuschalten
Alexander Pajak
Aug 26, 2021
Report
0
1
Massen-Löschung von Usern/ bulk user deletion
Alexander Pajak
Aug 26, 2021
Report
0
1
Archivierung von Tickets
Alexander Pajak
Aug 26, 2021
Report
0
0
Group by status.
Scott Cove
Aug 25, 2021
Report
0
11
Reporting on usergroups
Robert Tanka
Aug 13, 2021
Collecting Feedback
1
4
Create report that lists out the person the chat is aimed at in a note
Kirsty Darby
Aug 13, 2021
Collecting Feedback
0
12
Change the default selection in the ticket search
Marion Abramo
Aug 13, 2021
Collecting Feedback
0
6
Reports for users
Steffen Kemme
Aug 13, 2021
Collecting Feedback
0
4
Improved live reporting for Voice
Jeff Hauman
Aug 12, 2021
Collecting Feedback
0
3
Ability to create variables/global fields in the system
Robert Tanka
Aug 11, 2021
Collecting Feedback
0
3
Display organization Parent in ticket as well as the Organization
Douglas Martin
Aug 11, 2021
Report
0
5
Improve ticket debug logs
Eric Meiners
Aug 5, 2021
Collecting Feedback
0
9
Increase amount of tickets shown in ticket list
Schowdhury
Aug 3, 2021
Collecting Feedback
0
28
Agent assigning Team view
Mahmoud
Aug 3, 2021
Collecting Feedback
0
6
Improve HTML table formatting
Katelyn
Aug 3, 2021
Collecting Feedback
0
3
Slack App : Voice Integration
Zachery Woods
Aug 2, 2021
Report
0
2
Chat permissions options, view historical chats.
Lu Parente
Jul 29, 2021
Collecting Feedback
0
3
CRM Listing - ability to show or hide Users set to "disabled"
E Lee
Jul 29, 2021
Collecting Feedback
0
2
Ability to have individual meta titles for users
Patrick Shelley
Jul 27, 2021
Collecting Feedback
0