Deskpro Support
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Turn a feedback in to a ticket
Not seen a way to do this but that would be really useful.
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Search for customer
It could be really useful that the customers could made a search of the tickets.
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Adding custom tabs...
Any chance we can have an easy way of creating our own tabs to go alongside Knowledgebase, Download,...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Addition of a FORUM Module on the Portal
Hello, It should be nice having a Forum module :) Nico
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Expiration option for News Articles like Articles
Often we post news items that are relevant for a period of time. It would be nice to have them expir...
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Allow subscription to Downloads
Similar to the KB, it would be good for users to be able to subscribe to Downloads when an item is u...
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Search for customer
It is really necessary that a final user can search in their tickets or the tickets of his organizat...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Be able to view feedback you or your agency has submitted
Toolkit group uses deskpro for their work orders. I am the administrator for my service, however ot...
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Subscription to 'News catgeories' please!
A voluntary email subscription to news categories (channels) would be good to see in the same way yo...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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Lost password options
When a user lost he password. The engine tell him that he will receive an email with it.<br /><br />...
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users can CC'ed tickets
Agents can CC'ed a ticket so other users (deskpro users or not) can receive updates about ticke...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Would like portal dropdown category lists to have the search feature
I would like the drop down selection categories in the portal to have the same search feature that t...
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List of tickets waiting customer
When a user logs in, we'd like them to immediately see a list of tickets that are waiting for t...
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Delegate the maintenance of Knowledgebase articles to non-Agents
It would be useful if the maintenance of Knowledgebase articles could be delegated to subject-matter...