Chercher avec les étiquettes - Deskpro Support
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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How can I run an email-only helpdesk?
Question: I'd like to have my users interact with the helpdesk by email only, with no use of the por...
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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Why aren't Community Channels showing up on my portal?
Question On the user portal, the Community section is showing up, but no channels are available to s...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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Download Expiration Time
It would be nice if your downloads section had an option for expiration time. Setting files up to ex...
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Secure emails & Customer communications
Helpdesk are a focal point for password resets, new account creation and many tickets contain confid...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Mobile version of portal does not include a "lost password" link
[mobile issue only] We have embedded our ticket form into an external website. However, when someon...
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Email Template: "Comment Deleted" template is incorrect
We're running DeskPro #356.1. The 'Comment Deleted' template erroneously sends the user a 'Your comm...
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Manager Approval Process
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Handle re-sizing Guide content better for different screen sizes
On the Portal, the width of the Guides doesn't adjust depending on the screen size. This means that ...
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Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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Transfer article comment to ticket queue
When a comment is left on the article/download board, you have no other option but to reply to the u...
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Play a sound for a user when an agent answers a live chat
It should be great if you can add the feature to play a sound for the user when the agent answer in ...
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Force users to acknowledge Knowledgebase (KB) article suggestions are read before ticket are submitted
Right now, users can easily ignore reading of the KB articles suggested by Deskpro. Can you implemen...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...