Chercher avec les étiquettes - Deskpro Support
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Include custom HTML files or execute custom PHP files in templates
These options increase the power of the template system. To use these options you need to enable a ...
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Change welcome message based on usergroup
The welcome message template in Admin > User Interface > Portal Editor is a full template where you ...
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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How do I remove links to Deskpro from email notifications?
By default, if you have the Deskpro Portal enabled, user email notifications include links to allow ...
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Why aren't Community Channels showing up on my portal?
Question On the user portal, the Community section is showing up, but no channels are available to s...
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Can I show the Satisfaction survey only for tickets in a certain department?
You can do this by editing some email and portal templates so that the survey link is only shown for...
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I don't want to show the author for Knowledgebase articles
Question: How do I remove the author attribution for Knowledgebase articles on the portal? I don't ...
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How do I change the number of news posts shown on the portal home page?
Question: I want to increase the number of news posts shown on the section of the portal home page h...
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How do I hide the 'contact us' tab on the front portal page?
We get a lot of portal modification questions, and this one is a very simple modification that we ar...
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How can I run an email-only helpdesk?
Question: I'd like to have my users interact with the helpdesk by email only, with no use of the por...
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How do I remove chat from my portal while still offering chat on a different site?
Question: How can I remove chat from my portal altogether, but still allow users to chat from a diff...
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Can I show details for the most recent edit to a Knowledgebase article? (Old)
Question: By default, when you're viewing a Knowledgebase article on the user portal, Deskpro sho...
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How do I add a custom favicon to the portal?
The favicon is the small icon displayed at the top of browser tabs and next to bookmarks. By def...
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Change the name of the Contact Us tab
Question: Is it possible to customize the text for the name of the portal tab where users submit tic...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Ability to change message order and date view in the helpcenter
Would like it to be an option for the user to change the message order-ie. to be able to choose whet...
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Stop logged in users from being able to edit their name in the ticket submission form
We would like to prevent logged in users from being able to edit their name in the ticket form. The ...
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Force a new ticket form refresh to send data through a URL
There are ways you can send users to the ticket form with pre-selected data, such as a particular de...
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Built-in department field
Currently, the titles of the default fields have static names. It would be great to be able to adjus...
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Add more filtering options for tickets in the user portal e.g. date filters
Often if a client has logged many tickets, it can take a long time for them to find specific tickets...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Make missing required fields more obvious
When required fields are missed on the ticket submission form and submission fails, have a more obvi...
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Customer Portal
We would like to have a Cc field appear in the customer ticket submission form on the portal. It ap...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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cc: Field in User Interface Should Accept Semi-Colon as well as commas
When submitting a help desk ticket in the user interface, and adding multiple cc: participants, user...
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Parent/Child Companies
Currently a user can be a manager of a company and view the tickets via the portal. It would be goo...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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Add ability to automatically login the user with an link and token
It would be great if a user could click on a link to login E.g https://helpdesk.example.com/de/ticke...
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Ability to disable Your Account feature from the portal
All of our Deskpro users come from Active Directory via import and password authentication is also a...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Shorter log in username
Hi, It would be easier for some of our users to log in with a shorter username instead of a lengthy...
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Allow users to leave feedback after rating an article
It would be nice if users would be able to leave feedback after rating an article, because this woul...
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Listing my Feedback subscriptions
It would be a nice feature if i had a list under my Account page regarding those Feedback posts i ha...
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Showing the date of a Feedback Post not only in the main list
It would be useful if the Date of a Feedback Post would be shown not in the main list only, but insi...
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Show new password requirements for users registering
When new users try to register and create a password, there is no indication of the password require...
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End users can only see non-agent followers on tickets in portal
It would be great if end-users can only see non-agent followers on tickets in the portal, rather tha...
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Show open tickets count in portal sidebar
Currently the sidebar shows the count of all tickets of a user, including resolved and archived tick...
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User Portal Search by Ticket ID
Recently, we referenced on an invoice a Ticket ID in our help desk system that had a lot of billing ...
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Negative rating requires comment
Enable the requirement of a text comment, in case of a negative rating (articles/downloads)