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Bug Report Design Feedback
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Bug Report Design Feedback
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Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
35
Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)
Chad
27.9.2016
Planning
0
37
2 or more "New Ticket" Windows
jasper
27.9.2016
Collecting Feedback
0
41
Agent Interface Counts for tickets and tasks
Lauren Cumming
26.9.2016
Collecting Feedback
3
35
Agent Interface counts presented
Lauren Cumming
26.9.2016
Collecting Feedback
0
44
Reporting API improvements
Aren Dowden
23.9.2016
Collecting Feedback
0
43
Re-sizing columns in the list view
Jeroen Geilman
22.9.2016
Collecting Feedback
1
38
Filter name as list view tab title
Jeroen Geilman
22.9.2016
Collecting Feedback
0
39
Ability to set the column width in ticket views
Eric VanTol
20.9.2016
Collecting Feedback
0
37
Ability to set Parent and Child for an Organisation
Chris Booth
19.9.2016
Collecting Feedback
0
35
Create new ticket using a macro
Lucas Williamson (TEKsystems)
16.9.2016
Collecting Feedback
0
63
Ability to display a special note in a ticket
Eric VanTol
16.9.2016
Collecting Feedback
2
38
Regex matching groups in triggers
Matthew Baines
15.9.2016
Collecting Feedback
0
30
Automatic transfer of chat transcript to an specific agent's ticket pool or email
Jean-Francois Landry
8.9.2016
Collecting Feedback
0
33
Feature to handle different types of user replies
Lauren Cumming
7.9.2016
Collecting Feedback
0
35
Make a person a manager of an organization using the API
Lauren Cumming
7.9.2016
Collecting Feedback
0
39
API - create ticket with note
guyot frederic
1.9.2016
Collecting Feedback
0
42
Customer Reports
Chris Brown
31.8.2016
Under Review
0
42
Deskpro app notifications
Philipp Bartsch
31.8.2016
In Development
0
38
Add variable to use 'Current assigned agent'
Lauren Cumming
26.8.2016
Collecting Feedback
0
68
Display all open tickets for organization
Eric VanTol
24.8.2016
Under Review
1
61
Ask for feedback every Nth ticket...
Sinclair, John
19.8.2016
Under Review
0
175
Calendar view, ticket scheduling
Szabolcs
16.8.2016
Collecting Feedback
2
29
Ability to set a default e-mail name, of each account
Kenneth
16.8.2016
Under Review
0
43
Add an attachment reminder ala Gmail
Jason
15.8.2016
Under Review
1
41
Twig logic tags in snippets
Jason Mulholland
29.7.2016
Collecting Feedback
0
57
Macro hot key
Andrew Weiss
26.7.2016
Under Review
0
47
Option to Show Organisation Contact Details on Person Screen
Chris Booth
26.7.2016
Collecting Feedback
1
42
Feedback button visibility
Kenneth
26.7.2016
Under Review
0
50
All fields on Ticket shown in Agent Interface without having to click on more
Andrew Weiss
25.7.2016
In Development
0
57
Resend Message Option
Chris Booth
19.7.2016
Under Review
0
23
Network Drive/UNC path links in KB articles
Kalin Kauppila
18.7.2016
Collecting Feedback
0
67
Set Ticket Due Date
Steven West
11.7.2016
Under Review
1
86
Ability to send reminders about Tasks as they are Due, rather than Daily
Steven West
11.7.2016
Collecting Feedback
1
36
Initial Response notification from user to agent
Chad
7.7.2016
Collecting Feedback
0
51
Add Not On Hold to Custom Filter Criteria
Brian Whitmore
7.7.2016
Under Review
0
59
Ticket Number on Task Reminders
Bill Gabay
6.7.2016
Under Review
1
55
Option to Disable Agent IM
Ryan Melville
23.6.2016
Collecting Feedback
3
33
Let the agent know when the department was bcc'd and not the recipient
Christian Mattart
22.6.2016
Collecting Feedback
1
43
Viewing agent-only notes
Martin Brule Jr.
15.6.2016
Under Review
2
33
Add time and\or charges under the properties tab.
Justin
24.3.2016
Collecting Feedback
0
43
Ability to CC (carbon copy) through JSON API
Mohamed
17.3.2016
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
10.3.2016
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
23.2.2016
Under Review
1
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
11.2.2016
Collecting Feedback
1
36
Change author of articles
Stephanie
11.2.2016
Collecting Feedback
1
54
Load-balanced ticket distribution
Steve Miller
5.2.2016
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
5.2.2016
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
2.2.2016
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
29.1.2016
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
27.1.2016
Collecting Feedback
0