Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Ota yhteyttä

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Palaute
Palaute
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
43
Ability to CC (carbon copy) through JSON API
Mohamed
17.3.2016
Collecting Feedback
0
33
See and select tickets from within the Reporting menu
Chad
10.3.2016
Collecting Feedback
0
53
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Brian Whitmore
23.2.2016
Under Review
1
47
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
CAC Helpdesk
11.2.2016
Collecting Feedback
1
36
Change author of articles
Stephanie
11.2.2016
Collecting Feedback
1
54
Load-balanced ticket distribution
Steve Miller
5.2.2016
Collecting Feedback
1
33
Printing / saving PDF of a User Record
Jeremy Budd
5.2.2016
Collecting Feedback
0
44
Attach file using the JIRA App
Andreas
2.2.2016
Collecting Feedback
2
45
Custom fields on ticket message in agent interface
Terje Jørgensen
29.1.2016
Collecting Feedback
0
42
Ability to disable sending chat transcripts to users
Chad
27.1.2016
Collecting Feedback
0
46
More settings for ticket deflection
Karina Kondrasheva
26.1.2016
Collecting Feedback
0
44
Split permissions out such it's possible to only inhibit edits to replies sent externally.
Nik Smit
21.1.2016
Collecting Feedback
1
45
Windows 10 Mobile App
Ibrahim
16.1.2016
Collecting Feedback
0
47
incorporate a "you can book me" feature.
Scott Hardy
15.1.2016
In Development
1
40
Custom Fields Dependent on Organization
Nik Kov
12.1.2016
Collecting Feedback
0
40
Additional Avatar Sources
Will Polley
11.1.2016
Collecting Feedback
0
46
Regarding Article, comment validation
Kenneth
5.1.2016
Collecting Feedback
0
49
Granular Field Visibility Access in the CRM
Mike Sheldon
30.12.2015
Collecting Feedback
0
323
Mass Action Add "Problem","Note", and "Merge"
Nik Kov
28.12.2015
Collecting Feedback
6
27
Display Options for Layouts
Kyle Oliveira
21.12.2015
Collecting Feedback
2
36
@ Mentions in snippets
Matthew Baines
16.12.2015
In Development
1
37
Show fail date as a Display option
Malou
9.12.2015
Collecting Feedback
1
57
Working Hours for ticket triggers and escalations
Justin
7.12.2015
Collecting Feedback
3
47
Allow recently created articles on KB to be marked as *NEW*
Chris bridges
26.11.2015
Collecting Feedback
0
29
Macros that prompt for input
Steve Miller
18.11.2015
Collecting Feedback
0
34
Macros outside of tickets
Steve Miller
18.11.2015
Collecting Feedback
0
35
Display CAPTCHA on first page of Feedback
Steve Miller
16.11.2015
Collecting Feedback
0
38
Task creation usability enhancement
Steve Miller
16.11.2015
In Development
1
55
Ability to edit published knowledgebase articles, but keep edits as draft
Peter Jackson
16.11.2015
Collecting Feedback
2
37
Organization users' time zone matching made easier
Petros K.
16.11.2015
Collecting Feedback
0
39
I want to be able to set a Users name and email automatically in the Chat Widget
Josué Teixeira
12.11.2015
Collecting Feedback
1
28
Deactivate or limit API logging
Timo Heil
12.11.2015
Collecting Feedback
0
25
Search via the Product root/familiy as well as version
Matthew Baines
11.11.2015
Collecting Feedback
0
34
Send email to Teams as well as individuals
Jason Gillan
11.11.2015
Collecting Feedback
0
30
Replying to tickets by email that can add follower
Mahmoud Sheikhian
11.11.2015
Collecting Feedback
0
35
Ability to search inside of attachment like PDF and word and text files
Mahmoud Sheikhian
11.11.2015
Collecting Feedback
0
30
Exchange public folder support
Terje J
11.11.2015
Collecting Feedback
1
33
Adjustable column headers in agent interface
Martin Brule Jr.
6.11.2015
Collecting Feedback
0
29
Hide disabled users from Agent searches
Simon Frost
6.11.2015
Collecting Feedback
0
34
More control over SLA alerts
James
4.11.2015
Collecting Feedback
0
43
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
30.10.2015
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
14.10.2015
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
12.10.2015
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
1.10.2015
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
29.9.2015
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
29.9.2015
Collecting Feedback
2
34
Sort list pane view by clicking on head of column
Frédéric Zouaï
17.9.2015
Collecting Feedback
1
31
Please add search articles by author
Abhijit Dhumal
17.9.2015
Collecting Feedback
0
36
Testing for Office Hours in Templates
Kris van der Starren
7.9.2015
Collecting Feedback
0
38
Ability to filter tickets by JIRA status
Joel
5.8.2015
Collecting Feedback
0