Be able to set automatic ticket lock permissions per user - Palaute / Feature Request - Deskpro Support

Be able to set automatic ticket lock permissions per user Collecting Feedback

Kate

We set tickets to automatically lock when opened by an agent, however, as Support manager I may want to view current work on tickets without also locking them (for review purposes). Could the feature be added to turn off the automatic lock for certain agents but leave it on for others? More permissions around this basically!

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New Feature Request

Tekijä: Kate
Last update: 14.10.2016
Category: Tickets

Be able to set automatic ticket lock permissions per user - Palaute / Feature Request - Deskpro Support

Be able to set automatic ticket lock permissions per user Collecting Feedback

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