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Emily Booth

۲ شهریور ۱۴۰۲
How long can User open a Resolved ticket

Emily Booth

۲ شهریور ۱۴۰۲
API: Setting contact data

Mike S.

۷ شهریور ۱۴۰۲
Deskpro API usage examples

Ben Henley

۷ شهریور ۱۴۰۲
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

۷ شهریور ۱۴۰۲
Can I use Deskpro automation for integration with JIRA?

Ben Henley

۷ شهریور ۱۴۰۲
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

۷ شهریور ۱۴۰۲
How to Download a Process Log

Emily Booth

۷ شهریور ۱۴۰۲
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

۷ شهریور ۱۴۰۲
Change welcome message based on usergroup

Christopher Nadeau

۷ شهریور ۱۴۰۲
How can I add translations for the Welcome Message on the Portal?

Grace Howlett

۷ شهریور ۱۴۰۲
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

۷ شهریور ۱۴۰۲
I'm having trouble with an error: "The email address is already in use"

Ben Henley

۷ شهریور ۱۴۰۲
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Ben Henley

۷ شهریور ۱۴۰۲
How can I improve email previews for certain mobile email apps?

Ben Henley

۷ شهریور ۱۴۰۲
How do I filter users from an authentication source?

Christopher Nadeau

۷ شهریور ۱۴۰۲
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

۷ شهریور ۱۴۰۲
How do I add an organization-wide email signature?

Grace Howlett

۷ شهریور ۱۴۰۲
Overriding Messenger settings

Matthew Wray

۹ شهریور ۱۴۰۲
How to display a ticket custom field in an email template or portal template

Ben Henley

۹ شهریور ۱۴۰۲
How can I change the name of the "Contact Us" tab?

Lauren Cumming

۸ شهریور ۱۴۰۲
Number of tickets created this year month by month compared to last year

Christine Loh

۸ شهریور ۱۴۰۲
I'm having trouble with the Start Chat button

Ben Henley

۸ شهریور ۱۴۰۲
Can I track a Service Level Agreement within Deskpro?

Ben Henley

۸ شهریور ۱۴۰۲
I'm having trouble with the round robin working properly

Ben Henley

۸ شهریور ۱۴۰۲
How do I restrict access to parts of my portal?

Ben Henley

۸ شهریور ۱۴۰۲
Ticket followers replying by email is going to the user not the agent

Ben Henley

۸ شهریور ۱۴۰۲
How can I ensure that Knowledgebase content is regularly reviewed and updated?

Grace Howlett

۸ شهریور ۱۴۰۲
How do I delete all my test tickets?

Ben Henley

۸ شهریور ۱۴۰۲
How do I hide the 'contact us' tab on the front portal page?

Colin Dunn

۹ شهریور ۱۴۰۲
How do I follow up automatically when a user stops replying?

Ben Henley

۱۰ شهریور ۱۴۰۲
How do I set up an internal knowledgebase for agents only?

Ben Henley

۱۷ شهریور ۱۴۰۲
How can I make a department visible to agents only?

Ben Henley

۱۶ شهریور ۱۴۰۲
How can I automatically respond to users to let them know our office is closed?

Ben Henley

۱۶ شهریور ۱۴۰۲
Removing Comments on Satisfaction

Emily Booth

۱۷ شهریور ۱۴۰۲
Data Import & Migrations

Benedict Sycamore

۱۷ شهریور ۱۴۰۲
Can Deskpro send SMS text notifications?

Ben Henley

۱۷ شهریور ۱۴۰۲
Making email templates brand specific

Matthew Wray

۲۷ مهر ۱۴۰۲
How do I set up a new user registration form?

Ben Henley

۱۷ شهریور ۱۴۰۲
Average resolution time of tickets

Christine Loh

۱۷ شهریور ۱۴۰۲
Show tickets in order of the number of different agents who replied

Ben Henley

۱۷ شهریور ۱۴۰۲
Reports widget override examples

Christopher Nadeau

۱۷ شهریور ۱۴۰۲
First Contact Resolution

Christine Loh

۱۷ شهریور ۱۴۰۲
Average time till first response

Christine Loh

۱۷ شهریور ۱۴۰۲
"Please reference a specific column" error

Ben Henley

۱۷ شهریور ۱۴۰۲
Customising colour of charts on report custom dashboards

Christine Loh

۱۷ شهریور ۱۴۰۲
List of tickets that haven't had an agent reply in over 24 hours

Christine Loh

۱۷ شهریور ۱۴۰۲
What do I use in a query to retrieve the email address of ticket users?

Ben Henley

۱۷ شهریور ۱۴۰۲
Can I use Active Directory to sign in my agents?

Ben Henley

۱۷ شهریور ۱۴۰۲
How do I include ticket account addresses in emails?

Ben Henley

۱۷ شهریور ۱۴۰۲