Skip to main content

How long can User open a Resolved ticket - مرکز آموزش / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How long does a User have to re-open a Resolved Ticket?

How long can User open a Resolved ticket

Authors list

The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:




Or remove the ability to re-open the ticket if too much time has passed:



This will also prevent users from emailing in to re-open the ticket, and they will be a sent a rejection email to inform them that the ticket has been rejected, if this email was sent outside of the set time limit. 

مفید Unhelpful

39 of 74 people found this page helpful

اضافه کردن نظر

Please log in or register to submit a comment.

Need a password reminder?