The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:
Or remove the ability to re-open the ticket if too much time has passed:
This will also prevent users from emailing in to re-open the ticket, and they will be a sent a rejection email to inform them that the ticket has been rejected, if this email was sent outside of the set time limit.
اضافه کردن نظر
Please log in or register to submit a comment.