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Product

New Feature: Auto-save New Tickets

New Feature: Draft Snippets

New Feature: Macro Filtering and Folders

New Feature: Snippet & Macro Usage Reporting

New Features: Grant Usergroups and Filter Users with Authentication Apps

New Feature: Improved On-Premise Password Security

New Feature: Problems and Incidents

New Feature: Forwarding Email into the Helpdesk Now Improved

New Feature: Custom Billing Fields

New Feature: Better Email Previews on Mobile Devices

New Feature: More Options When Agents Reply by Email

New Feature: Start a Ticket with an Agent Note

New Feature: Smarter Triggers to Handle Bounces and Auto-Responders

New Feature: Sync Users and Agents from Active Directory, LDAP or Databases

New DeskPRO Website

New Feature: Add Organization Fields to Ticket Forms

New Feature: Round Robins For Online Agents Only

New Feature: Better Satisfaction Surveys

New Feature: Multi-level Nested Choice Fields

Improved Documentation System

New Feature: "Resolve User Hostnames" App