Pasar al contenido principal

Apply triggers based on number of tickets assigned to an agent - Comentarios / Feature Request - Deskpro Support

2

Apply triggers based on number of tickets assigned to an agent Collecting Feedback

 The idea is to inform the user when the agent is busy. ie. if the agent has 3 tickets in  'awaiting agent' status and a new fourth ticket comes in, to be send an email to the user and inform him that the agent is busy working on 3 tickets and the estimated waiting time is XX.


Nuevo comentario

Por favor, inicia sesión o regístrate para enviar un comentario.

¿Necesitas que te recordemos la contraseña?