Using Deskpro
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How do I enable logging for incoming email processing?
Published: Tue, 18th Sep 2012
0Mon, 19th Nov 2018 -
What is an agent?
Published: Tue, 18th Sep 2012
0Tue, 14th May 2019 -
How many users can I have?
Published: Tue, 18th Sep 2012
0Wed, 8th Nov 2017 -
How do I change the chat widget language?
Published: Tue, 29th Jan 2013
0Tue, 13th Mar 2018 -
How do I view the raw email source for a ticket message?
Published: Wed, 13th Feb 2013
0Tue, 13th Mar 2018 -
How do I resize the panes of the agent interface?
Published: Fri, 27th Jun 2014
0Tue, 13th Mar 2018 -
How do I remove chat from my portal while still offering chat on a different site?
Published: Wed, 9th Jul 2014
0Wed, 14th Mar 2018 -
I'm having trouble with my portal chat tab
Published: Wed, 9th Jul 2014
0Wed, 14th Mar 2018 -
I'm having trouble deleting a table from a ticket reply
Published: Thu, 24th Jul 2014
0Wed, 14th Mar 2018 -
I'm having trouble with incoming emails not being turned into tickets
Published: Tue, 29th Jul 2014
0Wed, 14th Mar 2018 -
I'm having trouble with some tickets ending up in random departments
Published: Wed, 30th Jul 2014
0Wed, 14th Mar 2018 -
I'm having trouble with my macro not adding text to a reply
Published: Fri, 1st Aug 2014
0Wed, 14th Mar 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: Mon, 11th Aug 2014
0Wed, 14th Mar 2018 -
How do I limit agent access to tickets by department?
Published: Tue, 12th Aug 2014
1Wed, 14th Mar 2018 -
How do I embed a contact form within my website?
Published: Thu, 14th Aug 2014
0Wed, 14th Mar 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: Thu, 14th Aug 2014
0Wed, 14th Mar 2018 -
What are the different interfaces within Deskpro?
Published: Mon, 8th Sep 2014
0Thu, 8th Mar 2018 -
How do I change the fields on the ticket form?
Published: Tue, 16th Sep 2014
0Mon, 1st Apr 2019 -
Can I see the Deskpro source code?
Published: Mon, 4th Apr 2016
0Thu, 9th Nov 2017 -
Can I keep my existing support email address?
Published: Tue, 23rd Sep 2014
0Mon, 1st Apr 2019 -
Can I BCC: someone into a ticket thread?
Published: Tue, 23rd Sep 2014
0Wed, 14th Mar 2018 -
I'm having trouble with IMAP SSL certificate errors
Published: Mon, 3rd Nov 2014
0Wed, 14th Mar 2018 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: Mon, 10th Nov 2014
0Wed, 14th Mar 2018 -
How can I make a department visible to agents only?
Published: Mon, 10th Nov 2014
0Mon, 1st Apr 2019 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: Wed, 12th Nov 2014
0Wed, 14th Mar 2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: Tue, 13th Jan 2015
0Wed, 14th Mar 2018 -
What are the default triggers for?
Published: Thu, 22nd Jan 2015
0Wed, 14th Mar 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: Mon, 26th Jan 2015
0Tue, 8th Oct 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: Mon, 26th Jan 2015
0Mon, 1st Apr 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: Mon, 26th Jan 2015
0Tue, 25th Sep 2018 -
How do I delete all my test tickets?
Published: Mon, 15th Jun 2015
0Mon, 12th Mar 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: Tue, 2nd Jun 2015
0Wed, 14th Mar 2018 -
Can one user from an organization see all that organization's tickets?
Published: Thu, 4th Jun 2015
0Tue, 17th Apr 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: Thu, 4th Jun 2015
0Mon, 12th Mar 2018 -
How do I find the ID number of a Deskpro field or other item?
Published: Tue, 13th Oct 2015
0Mon, 1st Apr 2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: Tue, 13th Oct 2015
0Tue, 17th Apr 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: Fri, 16th Oct 2015
0Mon, 1st Apr 2019 -
What limitations do the trial versions have?
Published: Tue, 19th Apr 2016
0Wed, 8th Nov 2017 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Published: Wed, 11th May 2016
0Wed, 14th Mar 2018 -
How do I update my portal to the latest version?
Published: Fri, 27th May 2016
0Thu, 3rd Oct 2019 -
How do I install the chat widget in Wordpress?
Published: Wed, 22nd Jun 2016
0Wed, 14th Mar 2018 -
How do I install the chat widget in Shopify?
Published: Wed, 22nd Jun 2016
0Tue, 8th May 2018 -
How do I install the chat widget in Drupal?
Published: Wed, 22nd Jun 2016
0Wed, 14th Mar 2018 -
How do I install the chat widget in Joomla?
Published: Wed, 22nd Jun 2016
0Wed, 14th Mar 2018 -
How do I prevent a specific agent being assigned tickets?
Published: Thu, 2nd Mar 2017
0Wed, 14th Mar 2018 -
How can I manage validation and decryption of S/MIME encoded emails?
Published: Mon, 13th Mar 2017
0Wed, 14th Mar 2018 -
How do I best link to other portal content from guide topics?
Published: Thu, 31st May 2018
0Thu, 31st May 2018 -
How can my users view & manage their tickets within the portal?
Published: Thu, 28th Feb 2019
0Thu, 28th Feb 2019 -
Where is the On Hold Action?
Published: Tue, 12th Mar 2019
0Tue, 12th Mar 2019 -
Adding tasks to tickets with triggers
Published: Tue, 15th Oct 2019
0Thu, 17th Oct 2019