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Using Deskpro

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How do I make tasks visible to certain agents, teams or departments?

Posted by Benedict Sycamore in 2018-05-11
0 Comments
in Using Deskpro
How do I display dates in the US format in reports?

Posted by Benedict Sycamore in 2018-05-09
0 Comments
in Using Deskpro
How long are outgoing emails retained for in cloud accounts?

Posted by Benedict Sycamore in 2018-05-10
0 Comments
in Using Deskpro
How do I run a report showing ticket activity grouped by agent and department?

Posted by Benedict Sycamore in 2018-05-09
0 Comments
in Using Deskpro
How do I generate a report that doesn't include tickets created on the weekend?

Posted by Benedict Sycamore in 2018-05-08
0 Comments
in Using Deskpro
How do I pre-fill ticket form fields automatically for certain users?

Posted by Benedict Sycamore in 2018-05-08
0 Comments
in Using Deskpro
How do I make guides or knowledgebase articles only visible to agents?

Posted by Benedict Sycamore in 2018-04-05
0 Comments
in Using Deskpro
How do I link tickets to feedback items?

Posted by Benedict Sycamore in 2018-03-19
0 Comments
in Using Deskpro
I'm having trouble with an error: "Connection timed out" whilst upgrading

Posted by Christopher Nadeau in 2018-03-14
0 Comments
in Using Deskpro
How can I get Deskpro to act like a Desktop app, not just in Chrome?

Posted by Will O'Toole in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Posted by Colin Dunn in 2018-03-14
0 Comments
in Using Deskpro
How do I create a HAR file for troubleshooting?

Posted by Benedict Sycamore in 2018-03-14
0 Comments
in Using Deskpro
What do I do if I need a specific feature?

Posted by Christopher Padfield in 2018-03-14
0 Comments
in Using Deskpro
How can I manage validation and decryption of S/MIME encoded emails?

Posted by Julien Ducro in 2018-03-14
0 Comments
in Using Deskpro
How do I prevent a specific agent being assigned tickets?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How can I set up a new brand?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How can I change the name of the "Contact Us" tab?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I add a custom favicon to the user portal?

Posted by Lauren Cumming in 2017-11-09
0 Comments
in Using Deskpro
How can I switch email clients whilst using Deskpro?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I change the welcome message for different usergroups?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I remove chat from the user portal but offer chat on a different site?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I set a default department for tickets submitted via the user portal?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I create a welcome message for my portal?

Posted by Lauren Cumming in 2016-08-08
0 Comments
in Using Deskpro
How can I further customize my chat widget?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I manage overriding widget and chat settings?

Posted by Lauren Cumming in 2018-05-02
0 Comments
in Using Deskpro
How do I install the chat widget in Magento?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I install the chat widget in Joomla?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I install the chat widget in Drupal?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I install the chat widget in Shopify?

Posted by Lauren Cumming in 2018-05-08
0 Comments
in Using Deskpro
How do I install the chat widget in Wordpress?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I update my portal to the latest version?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "mistakes with form"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the agent interface displaying old tickets and notifications

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
Can I move from Deskpro On-Premise to Deskpro Cloud?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I embed individual knowledgebase articles in an external app or site?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with being redirected to the wrong helpdesk address

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
What limitations do the trial versions have?

Posted by Ben Henley in 2017-11-08
0 Comments
in Sales, Billing & Legal > Payment & Renewals
I'm having trouble getting CSV import to work on my Cloud trial

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
How do I change the number of news posts shown on the portal home page?

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How can I enable WiActs Single Sign-On?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the Start Chat button

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "imap_open() error" in logs

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Can I set my helpdesk so that users can't reopen tickets after a certain time period?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
Gmail/Google Apps "modern security standards" email error

Posted by Ben Henley in 2017-11-09
0 Comments
in Using Deskpro
I'm having trouble with an error: "The email address is already in use"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Finding a field name for User Auth Data

Posted by Ben Henley in 2017-11-08
0 Comments
in Using Deskpro
I'm having trouble disabling HTTPS

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the subject of reminder emails

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro

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How do I make tasks visible to certain agents, teams or departments?

How do I display dates in the US format in reports?

How long are outgoing emails retained for in cloud accounts?

How do I run a report showing ticket activity grouped by agent and department?

How do I generate a report that doesn't include tickets created on the weekend?

How do I pre-fill ticket form fields automatically for certain users?

How do I make guides or knowledgebase articles only visible to agents?

How do I link tickets to feedback items?

I'm having trouble with an error: "Connection timed out" whilst upgrading

How can I get Deskpro to act like a Desktop app, not just in Chrome?

I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

How do I create a HAR file for troubleshooting?

What do I do if I need a specific feature?

How can I manage validation and decryption of S/MIME encoded emails?

How do I prevent a specific agent being assigned tickets?

How can I set up a new brand?

How can I change the name of the "Contact Us" tab?

How do I add a custom favicon to the user portal?

How can I switch email clients whilst using Deskpro?

How do I change the welcome message for different usergroups?

How do I remove chat from the user portal but offer chat on a different site?

How do I set a default department for tickets submitted via the user portal?

How do I create a welcome message for my portal?

How can I further customize my chat widget?

How do I manage overriding widget and chat settings?

How do I install the chat widget in Magento?

How do I install the chat widget in Joomla?

How do I install the chat widget in Drupal?

How do I install the chat widget in Shopify?

How do I install the chat widget in Wordpress?

How do I update my portal to the latest version?

I'm having trouble with an error: "mistakes with form"

I'm having trouble with the agent interface displaying old tickets and notifications

Can I move from Deskpro On-Premise to Deskpro Cloud?

How do I embed individual knowledgebase articles in an external app or site?

I'm having trouble with being redirected to the wrong helpdesk address

What limitations do the trial versions have?

I'm having trouble getting CSV import to work on my Cloud trial

How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

How do I change the number of news posts shown on the portal home page?

I'm having trouble dragging and dropping attachments from Outlook to Deskpro

How can I enable WiActs Single Sign-On?

I'm having trouble with the Start Chat button

I'm having trouble with an error: "imap_open() error" in logs

Can I set my helpdesk so that users can't reopen tickets after a certain time period?

Gmail/Google Apps "modern security standards" email error

I'm having trouble with an error: "The email address is already in use"

Finding a field name for User Auth Data

I'm having trouble disabling HTTPS

I'm having trouble with the subject of reminder emails