Using Deskpro
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How do I add ticket properties to user emails?
Published: Mon, 17th Dec 2012
0Tue, 17th Apr 2018 -
How do I keep my read email on a POP3 server?
Published: Tue, 29th Jan 2013
0Fri, 25th May 2018 -
How do I create a custom button for my chat widget?
Published: Mon, 22nd Apr 2013
0Tue, 13th Mar 2018 -
How can I take screenshots in Deskpro?
Published: Wed, 15th May 2013
0Tue, 13th Mar 2018 -
How do I generate debug information for a ticket?
Published: Thu, 18th Jul 2013
0Tue, 13th Mar 2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: Mon, 2nd Sep 2013
0Mon, 14th Jan 2019 -
How do I send different auto-responses based on email address?
Published: Tue, 20th May 2014
0Tue, 13th Mar 2018 -
I'm having trouble with images not displaying correctly in emails or articles
Published: Thu, 29th May 2014
0Tue, 13th Mar 2018 -
I'm having trouble with an error: "550 Unable to relay"
Published: Thu, 29th May 2014
0Tue, 13th Mar 2018 -
How do I restrict access to parts of my portal?
Published: Thu, 29th May 2014
0Tue, 10th Sep 2019 -
How do I show users which agents are following their tickets?
Published: Fri, 30th May 2014
0Tue, 13th Mar 2018 -
Why aren't Community Channels showing up on my portal?
Published: Wed, 11th Jun 2014
0Tue, 10th Sep 2019 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: Fri, 29th Aug 2014
0Fri, 22nd Mar 2019 -
Can Deskpro integrate with other software?
Published: Tue, 2nd Sep 2014
0Wed, 27th Mar 2019 -
How do I bill users or record time spent on support?
Published: Tue, 2nd Sep 2014
0Thu, 8th Mar 2018 -
How do I use drag and drop ticket attachments?
Published: Tue, 2nd Sep 2014
0Wed, 14th Mar 2018 -
How do I automatically increase ticket urgency on tickets from organization managers?
Published: Mon, 8th Sep 2014
0Wed, 14th Mar 2018 -
How do I automatically email users when their ticket has been assigned?
Published: Mon, 8th Sep 2014
0Wed, 14th Mar 2018 -
How do I send a different auto-reply to new users?
Published: Tue, 9th Sep 2014
0Wed, 14th Mar 2018 -
How do I customize the text that appears on my portal?
Published: Tue, 9th Sep 2014
0Wed, 14th Mar 2018 -
How do I set up round robin ticket assignment?
Published: Wed, 10th Sep 2014
2Wed, 14th Mar 2018 -
How can I reply to user tickets by email?
Published: Wed, 10th Sep 2014
0Tue, 12th Mar 2019 -
Can I BCC: someone into a ticket thread?
Published: Tue, 23rd Sep 2014
0Wed, 14th Mar 2018 -
Is there a way to CC: someone into a ticket?
Published: Tue, 23rd Sep 2014
0Thu, 9th Nov 2017 -
What resources are available for teaching agents to use Deskpro?
Published: Tue, 3rd Feb 2015
0Thu, 1st Mar 2018 -
I'm having trouble getting variables in custom phrases to work
Published: Tue, 9th Jun 2015
0Wed, 14th Mar 2018 -
How do I change the logo on the agent login screen?
Published: Wed, 10th Jun 2015
0Wed, 20th Mar 2019 -
I'm having trouble with the round robin working properly
Published: Thu, 18th Jun 2015
0Wed, 14th Mar 2018 -
How do I include ticket account addresses in emails?
Published: Mon, 22nd Jun 2015
0Wed, 14th Mar 2018 -
What does marking a ticket as spam do?
Published: Fri, 26th Jun 2015
0Tue, 20th Nov 2018 -
How do I enable plain text ticket notification emails?
Published: Fri, 24th Jul 2015
0Wed, 14th Mar 2018 -
I'm having trouble with an error: "Failure 0x51"
Published: Wed, 29th Jul 2015
0Wed, 14th Mar 2018 -
How can I automatically respond to users to let them know our office is closed?
Published: Fri, 14th Aug 2015
0Wed, 14th Mar 2018 -
Do I need to reinstall On-Premise when my trial ends?
Published: Fri, 14th Aug 2015
0Fri, 22nd Mar 2019 -
How do I find the ID number of a Deskpro field or other item?
Published: Tue, 13th Oct 2015
0Mon, 1st Apr 2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: Tue, 13th Oct 2015
0Tue, 17th Apr 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: Fri, 16th Oct 2015
0Mon, 1st Apr 2019 -
How do I create a welcome message for my portal?
Published: Mon, 8th Aug 2016
0Thu, 21st Mar 2019 -
How do I create a HAR file for troubleshooting?
Published: Wed, 25th Oct 2017
0Thu, 7th Nov 2019 -
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Published: Tue, 21st Nov 2017
0Wed, 15th Jan 2020 -
How can I get Deskpro to act like a Desktop app, not just in Chrome?
Published: Wed, 17th Jan 2018
0Wed, 14th Mar 2018 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: Thu, 22nd Feb 2018
0Wed, 14th Mar 2018 -
How do I link tickets to community topics?
Published: Mon, 19th Mar 2018
0Tue, 10th Sep 2019 -
How do I pre-fill ticket form fields automatically for certain users?
Published: Tue, 8th May 2018
0Tue, 15th Jan 2019 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: Tue, 8th May 2018
0Tue, 8th May 2018 -
How do I run a report showing ticket activity grouped by agent and department?
Published: Wed, 9th May 2018
0Wed, 9th May 2018 -
How do I add an organization-wide email signature?
Published: Thu, 24th May 2018
0Thu, 10th Oct 2019 -
How do I best link to other portal content from guide topics?
Published: Thu, 31st May 2018
0Thu, 31st May 2018 -
How can I receive text alerts populated with ticket information?
Published: Tue, 5th Jun 2018
0Tue, 5th Jun 2018 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: Tue, 5th Jun 2018
0Tue, 5th Jun 2018