Using Deskpro
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How can my users view & manage their tickets within the portal?
Published: Feb 28, 2019
0Feb 28, 2019 -
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Published: Aug 17, 2015
0Mar 14, 2018 -
Do I need to reinstall On-Premise when my trial ends?
Published: Aug 14, 2015
0Mar 22, 2019 -
How can I automatically respond to users to let them know our office is closed?
Published: Aug 14, 2015
0Mar 14, 2018 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: Jun 29, 2015
0Mar 12, 2018 -
What does marking a ticket as spam do?
Published: Jun 26, 2015
0Nov 20, 2018 -
How do I disable keyboard shortcuts?
Published: Jun 25, 2015
0Mar 20, 2019 -
I'm having trouble with an Outlook message recall causing an email loop
Published: Jun 22, 2015
0Mar 14, 2018 -
How do I delete all my test tickets?
Published: Jun 15, 2015
0Mar 12, 2018 -
How can I best manage out-of-office agents accounts?
Published: Apr 1, 2015
0Mar 14, 2018 -
Is time counted from when an SLA is applied?
Published: Feb 10, 2015
1Mar 20, 2019 -
I'm having trouble with an error: "imap_open() error" in logs
Published: Feb 19, 2016
0Mar 14, 2018 -
How can I set up a new brand?
Published: Jan 5, 2017
0Mar 14, 2018 -
How do I prevent a specific agent being assigned tickets?
Published: Mar 2, 2017
0Mar 14, 2018 -
How can I set different styling for emails across different brands?
Published: Feb 14, 2019
0Feb 14, 2019 -
How to Download a Process Log
Published: Feb 11, 2019
0Mar 13, 2019 -
QR Code for Mobile App
Published: Dec 10, 2018
0Dec 10, 2018 -
How do I make tasks visible to certain agents, teams or departments?
Published: May 11, 2018
0Feb 6, 2019 -
How do I display dates in the US format in reports?
Published: May 9, 2018
0Jan 2, 2019 -
How long are outgoing emails retained for in cloud accounts?
Published: May 9, 2018
0May 10, 2018 -
How do I run a report showing ticket activity grouped by agent and department?
Published: May 9, 2018
0May 9, 2018 -
How do I create a HAR file for troubleshooting?
Published: Oct 25, 2017
0Nov 7, 2019 -
What do I do if I need a specific feature?
Published: Apr 19, 2017
0Mar 14, 2018 -
How can I manage validation and decryption of S/MIME encoded emails?
Published: Mar 13, 2017
0Mar 14, 2018 -
I'm having trouble getting embedded videos to work correctly
Published: Feb 9, 2015
0Mar 14, 2018 -
How do I set up a new user registration form?
Published: Feb 9, 2015
0May 8, 2018 -
I'm having trouble changing the order of messages displayed on a ticket
Published: Jun 13, 2014
0Mar 13, 2018 -
I'm having trouble with images not displaying correctly in emails or articles
Published: May 29, 2014
0Mar 13, 2018 -
How do I assign multiple tickets to one user from another?
Published: May 28, 2014
0Mar 13, 2018 -
How can I take screenshots in Deskpro?
Published: May 15, 2013
0Mar 13, 2018 -
How do I create a custom button for my chat widget?
Published: Apr 22, 2013
0Mar 13, 2018 -
How do I manually run the email processing command?
Published: Apr 9, 2013
0Nov 19, 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: Mar 27, 2013
1Nov 9, 2017 -
How do I change the chat widget language?
Published: Jan 29, 2013
0Mar 13, 2018 -
How do I keep my read email on a POP3 server?
Published: Jan 29, 2013
0May 25, 2018 -
How do I add ticket properties to user emails?
Published: Dec 17, 2012
0Apr 17, 2018 -
Why is some of my agent interface missing?
Published: Jun 26, 2014
0Mar 13, 2018 -
Does Deskpro support multiple languages?
Published: Sep 8, 2014
1{date} -
What are Deskpro security best practices?
Published: Sep 8, 2014
0Apr 17, 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: Oct 28, 2014
0Mar 14, 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Published: Oct 28, 2014
0Mar 14, 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: Sep 16, 2014
0Mar 8, 2018 -
How can I set up agent permissions, permission groups and department access?
Published: Sep 15, 2014
0Mar 14, 2018 -
What are archived tickets and why should I use archiving?
Published: Sep 10, 2014
0Mar 14, 2018 -
How do I set up round robin ticket assignment?
Published: Sep 10, 2014
2Mar 14, 2018 -
Which web browsers does Deskpro support?
Published: Sep 10, 2014
0Apr 21, 2020 -
How can I keep up to date with changes in Deskpro?
Published: Sep 10, 2014
0Nov 8, 2017 -
Can I track a Service Level Agreement within Deskpro?
Published: Sep 10, 2014
0Nov 9, 2017 -
What are the different interfaces within Deskpro?
Published: Sep 8, 2014
0Mar 8, 2018 -
How do I use variables in snippets, messages and webhook actions?
Published: Dec 11, 2012
4Jun 15, 2018