Using Deskpro
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I'm having trouble with replies not being added to the correct tickets
Published: Wed, 20th Feb 2013
0Tue, 13th Nov 2018 -
How can I set up ticket assignment workflows?
Published: Mon, 19th May 2014
0Mon, 14th Jan 2019 -
I'm having trouble with some of our portal missing
Published: Mon, 19th May 2014
0Tue, 13th Mar 2018 -
How do I remove links to Deskpro from email notifications?
Published: Mon, 19th May 2014
0Tue, 13th Mar 2018 -
I'm having trouble with translated words appearing in the wrong order
Published: Tue, 3rd Jun 2014
0Tue, 13th Mar 2018 -
How do I set up an email account for outgoing messages only?
Published: Tue, 3rd Jun 2014
0Tue, 13th Mar 2018 -
Ticket followers replying by email is going to the user not the agent
Published: Tue, 3rd Jun 2014
0Thu, 9th Nov 2017 -
I'm having a trouble with users being unable to add attachments to tickets
Published: Tue, 10th Jun 2014
0Tue, 13th Mar 2018 -
How can I run an email-only helpdesk?
Published: Thu, 26th Jun 2014
0Fri, 7th Dec 2018 -
I'm having trouble with text formatting
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble with emails being processed from a POP3 account
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
What is the difference between labels and search terms in knowledgebase articles?
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
How do I resize the panes of the agent interface?
Published: Fri, 27th Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble with outgoing email
Published: Thu, 31st Jul 2014
0Wed, 14th Mar 2018 -
What is Deskpro Cloud?
Published: Mon, 8th Sep 2014
0Wed, 27th Mar 2019 -
Does Deskpro support multiple languages?
Published: Mon, 8th Sep 2014
0Wed, 3rd Jul 2019 -
What are Deskpro security best practices?
Published: Mon, 8th Sep 2014
0Tue, 17th Apr 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: Tue, 16th Sep 2014
0Thu, 8th Mar 2018 -
I'm having trouble with my new Gmail ticket account not sending email
Published: Tue, 16th Sep 2014
0Wed, 14th Mar 2018 -
How do I add information to a ticket without emailing the user?
Published: Tue, 16th Sep 2014
0Wed, 14th Mar 2018 -
How do I change the fields on the ticket form?
Published: Tue, 16th Sep 2014
0Mon, 1st Apr 2019 -
How do I debug an authentication app on Deskpro On-Premise?
Published: Thu, 9th Oct 2014
0Wed, 8th Nov 2017 -
What are some Deskpro productivity tips for agents?
Published: Tue, 28th Oct 2014
0Mon, 14th Jan 2019 -
I'm having trouble with tickets created via email identifying the wrong user
Published: Tue, 28th Oct 2014
0Wed, 14th Mar 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: Tue, 28th Oct 2014
0Wed, 14th Mar 2018 -
I'm having trouble with an error: "PHP IMAP extension"
Published: Mon, 3rd Nov 2014
0Wed, 14th Mar 2018 -
How can I use the JIRA integration?
Published: Mon, 22nd Dec 2014
0Wed, 14th Mar 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: Wed, 7th Jan 2015
0Wed, 14th Mar 2018 -
How can I set different SLA response times for weekdays and weekends?
Published: Tue, 13th Jan 2015
0Wed, 14th Mar 2018 -
Why are agent notes being included in email threads?
Published: Mon, 12th Jan 2015
0Thu, 9th Nov 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: Tue, 13th Jan 2015
0Wed, 14th Mar 2018 -
How can I best manage out-of-office agents accounts?
Published: Wed, 1st Apr 2015
0Wed, 14th Mar 2018 -
How do I delete all my test tickets?
Published: Mon, 15th Jun 2015
0Mon, 12th Mar 2018 -
I'm having trouble making a custom report retrieve phone numbers
Published: Tue, 13th Oct 2015
0Tue, 17th Apr 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: Mon, 4th Apr 2016
0Sun, 31st May 2020 -
How do I change the number of news posts shown on the portal home page?
Published: Mon, 4th Apr 2016
0Tue, 17th Apr 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: Tue, 12th Apr 2016
0Mon, 12th Mar 2018 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: Tue, 19th Apr 2016
0Wed, 14th Mar 2018 -
What limitations do the trial versions have?
Published: Tue, 19th Apr 2016
0Wed, 8th Nov 2017 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Published: Wed, 11th May 2016
0Wed, 14th Mar 2018 -
I'm having trouble with an error: "mistakes with form"
Published: Wed, 25th May 2016
0Wed, 14th Mar 2018 -
How can I change the name of the "Contact Us" tab?
Published: Wed, 16th Nov 2016
0Wed, 14th Mar 2018 -
How can I set up a new brand?
Published: Thu, 5th Jan 2017
0Wed, 14th Mar 2018 -
How do I prevent a specific agent being assigned tickets?
Published: Thu, 2nd Mar 2017
0Wed, 14th Mar 2018 -
Making email templates brand specific
Published: Wed, 26th Jun 2019
0Tue, 13th Aug 2019 -
Reverting Community to Feedback
Published: Tue, 13th Aug 2019
0Mon, 2nd Sep 2019 -
Can I send SLA notifications to a Slack channel?
Published: Fri, 4th Oct 2019
0Mon, 14th Oct 2019 -
Upscope Integration
Published: Mon, 14th Oct 2019
0Tue, 15th Oct 2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: Mon, 14th Oct 2019
0Thu, 17th Oct 2019 -
Microphone not Working
Published: Wed, 20th May 2020
0Wed, 20th May 2020