Using Deskpro
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How do I enable logging for incoming email processing?
Published: Sep 18, 2012
0Nov 19, 2018 -
What is an agent?
Published: Sep 18, 2012
0May 14, 2019 -
How many users can I have?
Published: Sep 18, 2012
0Nov 8, 2017 -
How do I view the raw email source for a ticket message?
Published: Feb 13, 2013
0Mar 13, 2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: Jun 10, 2014
0Mar 13, 2018 -
How do I convert a normal user to an agent?
Published: Jun 11, 2014
0Mar 13, 2018 -
How do I remove chat from my portal while still offering chat on a different site?
Published: Jul 9, 2014
0Mar 14, 2018 -
I'm having trouble with my portal chat tab
Published: Jul 9, 2014
0Mar 14, 2018 -
I'm having trouble deleting a table from a ticket reply
Published: Jul 24, 2014
0Mar 14, 2018 -
How do I set up an Outlook account as a ticket account for Cloud?
Published: Jul 24, 2014
0Mar 14, 2018 -
I'm having trouble with some tickets ending up in random departments
Published: Jul 30, 2014
0Mar 14, 2018 -
I'm having trouble with my macro not adding text to a reply
Published: Aug 1, 2014
0Mar 14, 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: Aug 14, 2014
0Mar 14, 2018 -
How does user auto-response flood protection work?
Published: Aug 14, 2014
0Mar 14, 2018 -
How do I set up an internal knowledgebase for agents only?
Published: Aug 14, 2014
0Mar 14, 2018 -
How do I use the filter pane?
Published: Aug 28, 2014
0Mar 14, 2018 -
How do I assign out-of-hour tickets to a particular team?
Published: Sep 8, 2014
1Mar 14, 2018 -
How can I filter bounce messages?
Published: Sep 8, 2014
0Mar 14, 2018 -
How do I automatically increase ticket urgency on tickets from organization managers?
Published: Sep 8, 2014
0Mar 14, 2018 -
How do I automatically sort email that's forwarded into a single inbox?
Published: Sep 24, 2014
0Mar 14, 2018 -
Can Deskpro send SMS text notifications?
Published: Sep 25, 2014
0Nov 9, 2017 -
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings
Published: Oct 7, 2014
0Mar 14, 2018 -
I'm having trouble forwarding individual ticket messages to email
Published: Oct 8, 2014
0Mar 14, 2018 -
How can I make knowledgebase articles visible to specific users only?
Published: Nov 13, 2014
2Mar 14, 2018 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: Nov 19, 2014
0Apr 1, 2019 -
What is the size limit on attachments within Deskpro?
Published: Dec 10, 2014
0Nov 9, 2017 -
How come my "1 day" SLA has a failure date 3 days away?
Published: Dec 15, 2014
0Nov 9, 2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: Jan 7, 2015
0Mar 14, 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: Jan 26, 2015
0Oct 8, 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: Jan 26, 2015
0Apr 1, 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: Jan 26, 2015
0Sep 25, 2018 -
How do I translate a custom phrase?
Published: Jan 29, 2015
0Mar 14, 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: Jun 2, 2015
0Mar 14, 2018 -
Can one user from an organization see all that organization's tickets?
Published: Jun 4, 2015
0Apr 17, 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: Jun 4, 2015
0Mar 12, 2018 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: May 4, 2016
0Mar 14, 2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: May 4, 2016
0Mar 14, 2018 -
Can I move from Deskpro On-Premise to Deskpro Cloud?
Published: May 11, 2016
0Mar 14, 2018 -
I'm having trouble with the agent interface displaying old tickets and notifications
Published: May 24, 2016
0Mar 14, 2018 -
I'm having trouble with an error: "mistakes with form"
Published: May 25, 2016
0Mar 14, 2018 -
How do I install the chat widget in Wordpress?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I install the chat widget in Drupal?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I install the chat widget in Magento?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I manage overriding widget and chat settings?
Published: Jun 22, 2016
0May 2, 2018 -
How can I further customize my chat widget?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I create a welcome message for my portal?
Published: Aug 8, 2016
0Mar 21, 2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: Oct 14, 2019
0Oct 17, 2019 -
How can I translate Help Center phrases into other languages or improve an existing translation?
Published: Jun 17, 2020
0Jun 23, 2020 -
Overriding Messenger settings
Published: Jul 15, 2020
0Jul 20, 2020 -
Messenger Widget Options
Published: Jul 15, 2020
0Jul 20, 2020