English
Using Deskpro
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How can I change the format and display of date and time?
Published: Fri, 25th Apr 2014
0Tue, 13th Mar 2018 -
How can I set up ticket assignment workflows?
Published: Mon, 19th May 2014
0Mon, 14th Jan 2019 -
I'm having trouble with some of our portal missing
Published: Mon, 19th May 2014
0Tue, 13th Mar 2018 -
How do I remove links to Deskpro from email notifications?
Published: Mon, 19th May 2014
0Tue, 13th Mar 2018 -
How do I set up an email account for outgoing messages only?
Published: Tue, 3rd Jun 2014
0Tue, 13th Mar 2018 -
Ticket followers replying by email is going to the user not the agent
Published: Tue, 3rd Jun 2014
0Thu, 9th Nov 2017 -
I'm having a trouble with users being unable to add attachments to tickets
Published: Tue, 10th Jun 2014
0Tue, 13th Mar 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble receiving notification emails when I create a ticket
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
How can I run an email-only helpdesk?
Published: Thu, 26th Jun 2014
0Fri, 7th Dec 2018 -
I'm having trouble with text formatting
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble with emails being processed from a POP3 account
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
Why can't I see flags?
Published: Mon, 28th Jul 2014
1Fri, 15th Nov 2019 -
How can I send automatic SMS notifications to agents?
Published: Fri, 5th Sep 2014
0Wed, 14th Mar 2018 -
I'm having trouble with agents not receiving SMS alerts
Published: Fri, 5th Sep 2014
0Wed, 14th Mar 2018 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: Wed, 10th Sep 2014
0Wed, 14th Mar 2018 -
Can I track a Service Level Agreement within Deskpro?
Published: Wed, 10th Sep 2014
0Thu, 9th Nov 2017 -
Is there a Deskpro smartphone app?
Published: Thu, 11th Sep 2014
2Fri, 15th Nov 2019 -
I'm having trouble with knowledgebase articles not loading
Published: Fri, 12th Sep 2014
0Wed, 14th Mar 2018 -
How can I set up agent permissions, permission groups and department access?
Published: Mon, 15th Sep 2014
0Wed, 14th Mar 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: Tue, 16th Sep 2014
0Thu, 8th Mar 2018 -
How do I automatically sort email that's forwarded into a single inbox?
Published: Wed, 24th Sep 2014
0Wed, 14th Mar 2018 -
Can Deskpro send SMS text notifications?
Published: Thu, 25th Sep 2014
0Thu, 9th Nov 2017 -
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings
Published: Tue, 7th Oct 2014
0Wed, 14th Mar 2018 -
I'm having trouble forwarding individual ticket messages to email
Published: Wed, 8th Oct 2014
0Wed, 14th Mar 2018 -
How do I debug an authentication app on Deskpro On-Premise?
Published: Thu, 9th Oct 2014
0Wed, 8th Nov 2017 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: Thu, 18th Dec 2014
0Wed, 14th Mar 2018 -
How can I use the JIRA integration?
Published: Mon, 22nd Dec 2014
0Wed, 14th Mar 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: Mon, 22nd Dec 2014
0Wed, 14th Mar 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: Mon, 22nd Dec 2014
0Thu, 9th Nov 2017 -
I'm having trouble disabling HTTPS
Published: Wed, 9th Dec 2015
0Wed, 14th Mar 2018 -
Finding a field name for User Auth Data
Published: Mon, 14th Dec 2015
0Wed, 8th Nov 2017 -
I'm having trouble with an error: "The email address is already in use"
Published: Wed, 6th Jan 2016
0Wed, 14th Mar 2018 -
Gmail/Google Apps "modern security standards" email error
Published: Mon, 18th Jan 2016
0Thu, 9th Nov 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Published: Fri, 19th Feb 2016
0Wed, 14th Mar 2018 -
How do I change the number of news posts shown on the portal home page?
Published: Mon, 4th Apr 2016
0Tue, 17th Apr 2018 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: Tue, 19th Apr 2016
0Wed, 14th Mar 2018 -
What limitations do the trial versions have?
Published: Tue, 19th Apr 2016
0Wed, 8th Nov 2017 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: Wed, 4th May 2016
0Wed, 14th Mar 2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: Wed, 4th May 2016
0Wed, 14th Mar 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: Wed, 6th Jun 2018
0Wed, 6th Jun 2018 -
How does Deskpro match email replies to their proper tickets?
Published: Thu, 26th Jul 2018
0Thu, 26th Jul 2018 -
What are the cookies that Deskpro uses?
Published: Wed, 5th Sep 2018
0Wed, 5th Sep 2018 -
Can I change the title of the 'Department' field on the contact form?
Published: Wed, 14th Nov 2018
0Wed, 14th Nov 2018 -
Removing Comments on Satisfaction
Published: Fri, 7th Dec 2018
0Fri, 7th Dec 2018 -
How can my users view & manage their tickets within the portal?
Published: Thu, 28th Feb 2019
0Thu, 28th Feb 2019 -
Where is the On Hold Action?
Published: Tue, 12th Mar 2019
0Tue, 12th Mar 2019 -
Why are some automatic Replies added as an internal Note?
Published: Thu, 21st Mar 2019
0Thu, 20th Jun 2019 -
How long can User open a Resolved ticket
Published: Mon, 15th Apr 2019
0Thu, 25th Apr 2019 -
Making email templates brand specific
Published: Wed, 26th Jun 2019
0Tue, 13th Aug 2019