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Using Deskpro

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Reverting Community to Feedback

Posted by Matthew Wray in 2019-09-02
0 Comments
in Using Deskpro
Making email templates brand specific

Posted by Matthew Wray in 2019-08-13
0 Comments
in Using Deskpro
How long can User open a Resolved ticket

Posted by Emily Booth in 2019-04-25
0 Comments
in Using Deskpro
Why are some automatic Replies added as an internal Note?

Posted by Emily Booth in 2019-06-20
0 Comments
in Using Deskpro
Where is the On Hold Action?

Posted by Emily Booth in 2019-03-12
0 Comments
in Using Deskpro
How can my users view & manage their tickets within the portal?

Posted by Grace Howlett in 2019-02-28
0 Comments
in Using Deskpro
How can I set different styling for emails across different brands?

Posted by Grace Howlett in 2019-02-14
0 Comments
in Using Deskpro
How to Download a Process Log

Posted by Emily Booth in 2019-03-13
0 Comments
in Using Deskpro
QR Code for Mobile App

Posted by Emily Booth in 2018-12-10
0 Comments
in Using Deskpro
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Posted by Grace Howlett in 2018-12-04
0 Comments
in Using Deskpro
Hide Option to Upload Image

Posted by Emily Booth in 2018-12-07
0 Comments
in Using Deskpro
Removing Comments on Satisfaction

Posted by Emily Booth in 2018-12-07
0 Comments
in Using Deskpro
Can I change the title of the 'Department' field on the contact form?

Posted by Grace Howlett in 2018-11-14
0 Comments
in Using Deskpro
What are the cookies that Deskpro uses?

Posted by Christopher Nadeau in 2018-09-05
0 Comments
in Using Deskpro
How does Deskpro match email replies to their proper tickets?

Posted by Christopher Nadeau in 2018-07-26
0 Comments
in Using Deskpro
How can I connect Deskpro to other apps that aren't yet integrated?

Posted by Benedict Sycamore in 2018-06-06
0 Comments
in Using Deskpro
How can I use Zapier with Deskpro?

Posted by Benedict Sycamore in 2018-06-06
0 Comments
in Using Deskpro
How do I prevent satisfaction survey requests being sent to particular users?

Posted by Benedict Sycamore in 2018-06-05
0 Comments
in Using Deskpro
How can I receive text alerts populated with ticket information?

Posted by Benedict Sycamore in 2018-06-05
0 Comments
in Using Deskpro
How do I best link to other portal content from guide topics?

Posted by Benedict Sycamore in 2018-05-31
0 Comments
in Using Deskpro
How do I make tasks visible to certain agents, teams or departments?

Posted by Benedict Sycamore in 2019-02-06
0 Comments
in Using Deskpro
How do I display dates in the US format in reports?

Posted by Benedict Sycamore in 2019-01-02
0 Comments
in Using Deskpro
How long are outgoing emails retained for in cloud accounts?

Posted by Benedict Sycamore in 2018-05-10
0 Comments
in Using Deskpro
How do I run a report showing ticket activity grouped by agent and department?

Posted by Benedict Sycamore in 2018-05-09
0 Comments
in Using Deskpro
How do I generate a report that doesn't include tickets created on the weekend?

Posted by Benedict Sycamore in 2018-05-08
0 Comments
in Using Deskpro
How do I pre-fill ticket form fields automatically for certain users?

Posted by Benedict Sycamore in 2019-01-15
0 Comments
in Using Deskpro
How do I make guides or knowledgebase articles only visible to agents?

Posted by Benedict Sycamore in 2018-04-05
0 Comments
in Using Deskpro
How do I link tickets to community topics?

Posted by Benedict Sycamore in 2019-09-10
0 Comments
in Using Deskpro
I'm having trouble with an error: "Connection timed out" whilst upgrading

Posted by Christopher Nadeau in 2018-03-14
0 Comments
in Using Deskpro
How can I get Deskpro to act like a Desktop app, not just in Chrome?

Posted by Will O'Toole in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Posted by Colin Dunn in 2018-03-14
0 Comments
in Using Deskpro
How do I create a HAR file for troubleshooting?

Posted by Benedict Sycamore in 2019-01-15
0 Comments
in Using Deskpro
What do I do if I need a specific feature?

Posted by Christopher Padfield in 2018-03-14
0 Comments
in Using Deskpro
How can I manage validation and decryption of S/MIME encoded emails?

Posted by Julien Ducro in 2018-03-14
0 Comments
in Using Deskpro
How do I prevent a specific agent being assigned tickets?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How can I set up a new brand?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How can I change the name of the "Contact Us" tab?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I add a custom favicon to the user portal?

Posted by Lauren Cumming in 2019-01-15
0 Comments
in Using Deskpro
How can I switch email clients whilst using Deskpro?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I change the welcome message for different usergroups?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I remove chat from the user portal but offer chat on a different site?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I set a default department for tickets submitted via the user portal?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I create a welcome message for my portal?

Posted by Lauren Cumming in 2019-03-21
0 Comments
in Using Deskpro
How can I further customize my chat widget?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I manage overriding widget and chat settings?

Posted by Lauren Cumming in 2018-05-02
0 Comments
in Using Deskpro
How do I install the chat widget in Magento?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I install the chat widget in Joomla?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I install the chat widget in Drupal?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I install the chat widget in Shopify?

Posted by Lauren Cumming in 2018-05-08
0 Comments
in Using Deskpro
How do I install the chat widget in Wordpress?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro

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Reverting Community to Feedback

Making email templates brand specific

How long can User open a Resolved ticket

Why are some automatic Replies added as an internal Note?

Where is the On Hold Action?

How can my users view & manage their tickets within the portal?

How can I set different styling for emails across different brands?

How to Download a Process Log

QR Code for Mobile App

Why am I receiving a 504 error when trying to download a ticket as a PDF?

Hide Option to Upload Image

Removing Comments on Satisfaction

Can I change the title of the 'Department' field on the contact form?

What are the cookies that Deskpro uses?

How does Deskpro match email replies to their proper tickets?

How can I connect Deskpro to other apps that aren't yet integrated?

How can I use Zapier with Deskpro?

How do I prevent satisfaction survey requests being sent to particular users?

How can I receive text alerts populated with ticket information?

How do I best link to other portal content from guide topics?

How do I make tasks visible to certain agents, teams or departments?

How do I display dates in the US format in reports?

How long are outgoing emails retained for in cloud accounts?

How do I run a report showing ticket activity grouped by agent and department?

How do I generate a report that doesn't include tickets created on the weekend?

How do I pre-fill ticket form fields automatically for certain users?

How do I make guides or knowledgebase articles only visible to agents?

How do I link tickets to community topics?

I'm having trouble with an error: "Connection timed out" whilst upgrading

How can I get Deskpro to act like a Desktop app, not just in Chrome?

I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

How do I create a HAR file for troubleshooting?

What do I do if I need a specific feature?

How can I manage validation and decryption of S/MIME encoded emails?

How do I prevent a specific agent being assigned tickets?

How can I set up a new brand?

How can I change the name of the "Contact Us" tab?

How do I add a custom favicon to the user portal?

How can I switch email clients whilst using Deskpro?

How do I change the welcome message for different usergroups?

How do I remove chat from the user portal but offer chat on a different site?

How do I set a default department for tickets submitted via the user portal?

How do I create a welcome message for my portal?

How can I further customize my chat widget?

How do I manage overriding widget and chat settings?

How do I install the chat widget in Magento?

How do I install the chat widget in Joomla?

How do I install the chat widget in Drupal?

How do I install the chat widget in Shopify?

How do I install the chat widget in Wordpress?