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Using Deskpro

Why are some automatic Replies added as an internal Note?

Emily Booth

Published: Mar 21, 2019

0

Jun 20, 2019
I'm having trouble with the Start Chat button

Ben Henley

Published: Mar 10, 2016

0

Mar 14, 2018
How can I make agents record a solution for each ticket?

Ben Henley

Published: Oct 13, 2015

0

Mar 27, 2019
How do I filter users from an authentication source?

Christopher Nadeau

Published: Sep 22, 2015

0

Mar 14, 2018
How can I have different signatures in emails for tickets in different departments?

Ben Henley

Published: Sep 11, 2015

0

Mar 12, 2018
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Ben Henley

Published: Aug 17, 2015

0

Mar 14, 2018
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: Jul 29, 2015

0

Mar 14, 2018
How can I improve email previews for certain mobile email apps?

Ben Henley

Published: Jul 24, 2015

0

Mar 14, 2018
How to display a ticket custom field in an email template or portal template

Ben Henley

Published: Jul 16, 2015

0

Jan 31, 2019
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

Published: Jul 20, 2015

0

Nov 9, 2017
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

Published: Jun 29, 2015

0

Mar 14, 2018
How can I enable WiActs Single Sign-On?

Ben Henley

Published: Mar 16, 2016

0

Mar 14, 2018
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: Mar 13, 2017

0

Mar 14, 2018
What do I do if I need a specific feature?

Christopher Padfield

Published: Apr 19, 2017

0

Mar 14, 2018
Where is the On Hold Action?

Emily Booth

Published: Mar 12, 2019

0

Mar 12, 2019
How can my users view & manage their tickets within the portal?

Grace Howlett

Published: Feb 28, 2019

0

Feb 28, 2019
How can I set different styling for emails across different brands?

Grace Howlett

Published: Feb 14, 2019

0

Feb 14, 2019
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Published: Jun 5, 2018

0

Jun 5, 2018
How do I best link to other portal content from guide topics?

Benedict Sycamore

Published: May 31, 2018

0

May 31, 2018
How do I add an organization-wide email signature?

Grace Howlett

Published: May 24, 2018

0

Oct 10, 2019
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Published: May 11, 2018

0

Feb 6, 2019
How do I display dates in the US format in reports?

Benedict Sycamore

Published: May 9, 2018

0

Jan 2, 2019
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Colin Dunn

Published: Nov 21, 2017

0

Jan 15, 2020
How do I create a HAR file for troubleshooting?

Benedict Sycamore

Published: Oct 25, 2017

0

Nov 7, 2019
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

Published: Jun 29, 2015

0

Mar 12, 2018
How do I delete all my test tickets?

Ben Henley

Published: Jun 15, 2015

0

Mar 12, 2018
How do I show users which agents are following their tickets?

Ben Henley

Published: May 30, 2014

0

Mar 13, 2018
How do I restrict access to parts of my portal?

Ben Henley

Published: May 29, 2014

0

Apr 29, 2020
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: May 29, 2014

0

Mar 13, 2018
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: May 29, 2014

0

Mar 13, 2018
Why can't I add a custom ticket status?

Ben Henley

Published: May 22, 2014

0

Mar 13, 2019
How do I send different auto-responses based on email address?

Ben Henley

Published: May 20, 2014

0

Mar 13, 2018
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: Mar 14, 2014

0

Jul 21, 2020
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: Jan 16, 2014

0

Mar 13, 2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: Sep 2, 2013

0

Jan 14, 2019
How do I generate debug information for a ticket?

Christopher Nadeau

Published: Jul 18, 2013

0

Mar 13, 2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: Jun 26, 2014

0

Mar 13, 2018
What are Deskpro security best practices?

Ben Henley

Published: Sep 8, 2014

0

Apr 17, 2018
Which web browsers does Deskpro support?

Ben Henley

Published: Sep 10, 2014

0

Apr 21, 2020
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

Published: Sep 16, 2014

0

Mar 14, 2018
How do I automatically tell users who submit tickets by email to use the portal?

Ben Henley

Published: Sep 16, 2014

0

Mar 8, 2018
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: Sep 15, 2014

0

Mar 14, 2018
I'm having trouble with knowledgebase articles not loading

Ben Henley

Published: Sep 12, 2014

0

Mar 14, 2018
Is there a Deskpro smartphone app?

Ben Henley

Published: Sep 11, 2014

2

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What are archived tickets and why should I use archiving?

Ben Henley

Published: Sep 10, 2014

0

Mar 14, 2018
How can agents communicate with each other within Deskpro?

Ben Henley

Published: Sep 10, 2014

0

Nov 9, 2017
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

Published: Sep 10, 2014

0

Mar 14, 2018
How can I reply to user tickets by email?

Ben Henley

Published: Sep 10, 2014

0

Mar 12, 2019
How do I set up round robin ticket assignment?

Ben Henley

Published: Sep 10, 2014

2

Mar 14, 2018
How do I change the chat widget language?

Christopher Nadeau

Published: Jan 29, 2013

0

Mar 13, 2018