Using Deskpro
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How to Download a Process Log
Published: Feb 11, 2019
0Mar 13, 2019 -
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Published: Aug 17, 2015
0Mar 14, 2018 -
Do I need to reinstall On-Premise when my trial ends?
Published: Aug 14, 2015
0Mar 22, 2019 -
How can I automatically respond to users to let them know our office is closed?
Published: Aug 14, 2015
0Mar 14, 2018 -
I'm having trouble with an error: "Failure 0x51"
Published: Jul 29, 2015
0Mar 14, 2018 -
How can I improve email previews for certain mobile email apps?
Published: Jul 24, 2015
0Mar 14, 2018 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: Jun 29, 2015
0Mar 12, 2018 -
What does marking a ticket as spam do?
Published: Jun 26, 2015
0Nov 20, 2018 -
How do I disable keyboard shortcuts?
Published: Jun 25, 2015
0Mar 20, 2019 -
I'm having trouble with an Outlook message recall causing an email loop
Published: Jun 22, 2015
0Mar 14, 2018 -
How can I best manage out-of-office agents accounts?
Published: Apr 1, 2015
0Mar 14, 2018 -
How can I have different signatures in emails for tickets in different departments?
Published: Sep 11, 2015
0Mar 12, 2018 -
How do I add a custom favicon to the user portal?
Published: Nov 16, 2016
0Jan 15, 2019 -
How can I change the name of the "Contact Us" tab?
Published: Nov 16, 2016
0Mar 14, 2018 -
QR Code for Mobile App
Published: Dec 10, 2018
0Dec 10, 2018 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: Dec 4, 2018
0Dec 4, 2018 -
Hide Option to Upload Image
Published: Dec 7, 2018
0Dec 7, 2018 -
Removing Comments on Satisfaction
Published: Dec 7, 2018
0Dec 7, 2018 -
How do I display dates in the US format in reports?
Published: May 9, 2018
0Jan 2, 2019 -
How long are outgoing emails retained for in cloud accounts?
Published: May 9, 2018
0May 10, 2018 -
How do I run a report showing ticket activity grouped by agent and department?
Published: May 9, 2018
0May 9, 2018 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: May 8, 2018
0May 8, 2018 -
How do I prevent a specific agent being assigned tickets?
Published: Mar 2, 2017
0Mar 14, 2018 -
How can I set up a new brand?
Published: Jan 5, 2017
0Mar 14, 2018 -
Is time counted from when an SLA is applied?
Published: Feb 10, 2015
1Mar 20, 2019 -
I'm having trouble getting embedded videos to work correctly
Published: Feb 9, 2015
0Mar 14, 2018 -
I'm having trouble with images not displaying correctly in emails or articles
Published: May 29, 2014
0Mar 13, 2018 -
How do I assign multiple tickets to one user from another?
Published: May 28, 2014
0Mar 13, 2018 -
Why can't I add a custom ticket status?
Published: May 22, 2014
0Mar 13, 2019 -
How can I take screenshots in Deskpro?
Published: May 15, 2013
0Mar 13, 2018 -
How do I create a custom button for my chat widget?
Published: Apr 22, 2013
0Mar 13, 2018 -
How do I manually run the email processing command?
Published: Apr 9, 2013
0Nov 19, 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: Mar 27, 2013
1Nov 9, 2017 -
How do I keep my read email on a POP3 server?
Published: Jan 29, 2013
0May 25, 2018 -
How do I add ticket properties to user emails?
Published: Dec 17, 2012
0Apr 17, 2018 -
How do I use variables in snippets, messages and webhook actions?
Published: Dec 11, 2012
4Jun 15, 2018 -
Why aren't Community Channels showing up on my portal?
Published: Jun 11, 2014
0Sep 10, 2019 -
How can I send automatic SMS notifications to agents?
Published: Sep 5, 2014
0Mar 14, 2018 -
I'm having trouble with agents not receiving SMS alerts
Published: Sep 5, 2014
0Mar 14, 2018 -
What are some Deskpro productivity tips for agents?
Published: Oct 28, 2014
0Jan 14, 2019 -
How do I debug an authentication app on Deskpro On-Premise?
Published: Oct 9, 2014
0Nov 8, 2017 -
I'm having trouble with knowledgebase articles not loading
Published: Sep 12, 2014
0Mar 14, 2018 -
Is there a Deskpro smartphone app?
Published: Sep 11, 2014
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How can I keep up to date with changes in Deskpro?
Published: Sep 10, 2014
0Nov 8, 2017 -
Can I track a Service Level Agreement within Deskpro?
Published: Sep 10, 2014
0Nov 9, 2017 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: Sep 10, 2014
0Mar 14, 2018 -
Can I use Active Directory to sign in my agents?
Published: Sep 9, 2014
0Apr 1, 2019 -
Does Deskpro support multiple languages?
Published: Sep 8, 2014
0Jul 3, 2019 -
What is Deskpro Cloud?
Published: Sep 8, 2014
0Mar 27, 2019 -
What documentation is available for Deskpro?
Published: Dec 5, 2012
0Mar 1, 2018