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Reverting Community to Feedback

Matthew Wray

Published: Aug 13, 2019

0

Sep 2, 2019
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Published: Apr 4, 2016

0

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How can I enable WiActs Single Sign-On?

Ben Henley

Published: Mar 16, 2016

0

Mar 14, 2018
I'm having trouble with the Start Chat button

Ben Henley

Published: Mar 10, 2016

0

Mar 14, 2018
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

Published: Oct 13, 2015

0

Apr 17, 2018
How do I find the ID number of a Deskpro field or other item?

Ben Henley

Published: Oct 13, 2015

0

Apr 1, 2019
How do I link to an individual ticket?

Ben Henley

Published: Oct 13, 2015

1

Nov 9, 2017
How can I make agents record a solution for each ticket?

Ben Henley

Published: Oct 13, 2015

0

Mar 27, 2019
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: Jul 29, 2015

0

Mar 14, 2018
How do I enable plain text ticket notification emails?

Ben Henley

Published: Jul 24, 2015

0

Mar 14, 2018
How can I improve email previews for certain mobile email apps?

Ben Henley

Published: Jul 24, 2015

0

Mar 14, 2018
How do I change the number of news posts shown on the portal home page?

Ben Henley

Published: Apr 4, 2016

0

Apr 17, 2018
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Colin Dunn

Published: Nov 21, 2017

0

Jan 15, 2020
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: Feb 22, 2018

0

Mar 14, 2018
Making email templates brand specific

Matthew Wray

Published: Jun 26, 2019

0

Aug 13, 2019
How long can User open a Resolved ticket

Emily Booth

Published: Apr 15, 2019

0

Apr 25, 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Published: Mar 21, 2019

0

Jun 20, 2019
Hide Option to Upload Image

Emily Booth

Published: Dec 7, 2018

0

Dec 7, 2018
Removing Comments on Satisfaction

Emily Booth

Published: Dec 7, 2018

0

Dec 7, 2018
Can I change the title of the 'Department' field on the contact form?

Grace Howlett

Published: Nov 14, 2018

0

Nov 14, 2018
How can I use Zapier with Deskpro?

Benedict Sycamore

Published: Jun 5, 2018

0

Jun 6, 2018
How do I prevent satisfaction survey requests being sent to particular users?

Benedict Sycamore

Published: Jun 5, 2018

0

Jun 5, 2018
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Published: Jun 5, 2018

0

Jun 5, 2018
How do I best link to other portal content from guide topics?

Benedict Sycamore

Published: May 31, 2018

0

May 31, 2018
How to display a ticket custom field in an email template or portal template

Ben Henley

Published: Jul 16, 2015

0

Jan 31, 2019
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

Published: Jul 20, 2015

0

Nov 9, 2017
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: Jun 26, 2014

0

Mar 13, 2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: Jun 26, 2014

0

Mar 13, 2018
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Published: Jun 2, 2014

0

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How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Published: May 30, 2014

0

Apr 1, 2019
How do I show users which agents are following their tickets?

Ben Henley

Published: May 30, 2014

0

Mar 13, 2018
How do I restrict access to parts of my portal?

Ben Henley

Published: May 29, 2014

0

Apr 29, 2020
Why can't I add a custom ticket status?

Ben Henley

Published: May 22, 2014

0

Mar 13, 2019
How can I change the format and display of date and time?

Ben Henley

Published: Apr 25, 2014

0

Aug 20, 2020
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: Mar 14, 2014

0

Jul 21, 2020
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: Jan 16, 2014

0

Mar 13, 2018
How can I run an email-only helpdesk?

Ben Henley

Published: Jun 26, 2014

0

Dec 7, 2018
I'm having trouble with duplicate actions from a custom trigger

Ben Henley

Published: Sep 8, 2014

0

Mar 14, 2018
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: Sep 8, 2014

1

Mar 14, 2018
I'm having trouble with resolved tickets creating new tickets when users reply

Ben Henley

Published: Nov 10, 2014

0

Mar 14, 2018
I'm having trouble with IMAP SSL certificate errors

Ben Henley

Published: Nov 3, 2014

0

Mar 14, 2018
I'm having trouble with an error: "PHP IMAP extension"

Ben Henley

Published: Nov 3, 2014

0

Mar 14, 2018
Can I keep my existing support email address?

Ben Henley

Published: Sep 23, 2014

0

Apr 1, 2019
Can I see the Deskpro source code?

Ben Henley

Published: Apr 4, 2016

0

Nov 9, 2017
How do I change the fields on the ticket form?

Ben Henley

Published: Sep 16, 2014

0

Apr 1, 2019
How do I add information to a ticket without emailing the user?

Ben Henley

Published: Sep 16, 2014

0

Mar 14, 2018
I'm having trouble with knowledgebase articles not loading

Ben Henley

Published: Sep 12, 2014

0

Mar 14, 2018
How can agents communicate with each other within Deskpro?

Ben Henley

Published: Sep 10, 2014

0

Nov 9, 2017
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

Published: Sep 10, 2014

0

Mar 14, 2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: Sep 2, 2013

0

Jan 14, 2019