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Compulsory time logging - Community / Feature Request - Deskpro Support


I'd like to be able to force agents to submit a time against the time log when they submit a reply showing how long they've been working on the ticket.

Ideally a pop up would be generated if no log had been entered for a specific reply and the agent could enter the time here.

A litle like the Alert when you try and send a reply with not content (but with the functionality to add the value in via the pop up window):


Comment (1)

That feature ist absolutely essential. Since migration from Jira to Deskpro we miss this feature!

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