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Community
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Likes
Title / Author
Status
Comments
Activity
26
Mass change ticket owner
Gunnar Giffey
Jun 11, 2020
Collecting Feedback
0
8
Force ticket matching on ref. code in subject
Michel Strøm Tandrup
Jun 3, 2020
Collecting Feedback
2
20
Action codes for time log and billing
Gerald Buechter
May 26, 2020
Collecting Feedback
0
34
Round Robin Permissions
Christopher Newton
May 20, 2020
Collecting Feedback
3
26
Add more date variables to make it easier to create Quarterly reports
Patrick Dooley
May 18, 2020
Collecting Feedback
1
46
Viewing tickets from different brands through the same portal
Ahmad Sahrizal
May 14, 2020
Collecting Feedback
0
59
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
Ahmad Sahrizal
May 13, 2020
Collecting Feedback
2
21
Share Hidden Flags
Yann Desjardins
May 13, 2020
Collecting Feedback
0
19
Insert KB article link/content into ticket if the search is used
Thorsten Breuer
Apr 29, 2020
Collecting Feedback
0
22
Mass Update Existing Users Language with Trigger
Lieven Embrechts
Apr 29, 2020
Collecting Feedback
0
22
Show more than 50 tickets in the ticket overview
Thorsten Breuer
Apr 29, 2020
Collecting Feedback
0
32
more triggers in CRM
Lieven Embrechts
Apr 22, 2020
Collecting Feedback
1
28
Preferred Organization Language
Lieven Embrechts
Apr 22, 2020
Collecting Feedback
2
33
I want to be able to customize the default Follow Up action type
Jouni Matikainen
Apr 16, 2020
Collecting Feedback
1
27
New line in chat text
Kevin Horn
Apr 15, 2020
Collecting Feedback
0
20
Simplify the values for the built-in Timezone field
Josh Olson
Apr 14, 2020
Collecting Feedback
0
29
Making Agent Notes more Visible in Emails
Gerald Buechter
Apr 8, 2020
Collecting Feedback
0
28
Allow User to see Agents Following Ticket
Jason Voice
Apr 8, 2020
Collecting Feedback
0
23
Pending article notifications
Thorsten Breuer
Apr 7, 2020
Collecting Feedback
0
37
Agent Instigated Chat
Azeem Javed
Apr 6, 2020
Collecting Feedback
1
32
Icons for brands
Errol
Apr 6, 2020
Collecting Feedback
0
21
Option to subscribe all agents to the Knowledgebase
Azeem Javed
Mar 31, 2020
Collecting Feedback
0
21
Lookup Fields and Phone Validation
Gerald Buechter
Mar 26, 2020
Collecting Feedback
0
24
Edit Warning Box
Bas Rikkerink
Mar 25, 2020
Collecting Feedback
0
48
Username Login for Users
Randy
Mar 25, 2020
Collecting Feedback
2
25
Filter Notifications
Paul Vonic
Mar 24, 2020
Collecting Feedback
0
23
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Marion Abramo
Mar 18, 2020
Collecting Feedback
0
17
Better visibility of absolute dates/times for tickets on user portal
Marion Abramo
Mar 18, 2020
Collecting Feedback
0
23
agent assign for linked tickets created from a forward
Henrik Tjernberg
Mar 18, 2020
Collecting Feedback
0
25
Change default selection in chat dropdown?
Bear Golightly
Mar 18, 2020
Collecting Feedback
0
17
Non-agent functionality for crearting tickets from a forward
adam johnson
Mar 16, 2020
Collecting Feedback
0
32
Article agent permissions
Rick Altobello
Mar 13, 2020
Collecting Feedback
0
24
Ability to change the reporting widget colours
Tasha Baker
Mar 10, 2020
Collecting Feedback
1
32
Multilevel Department
Ahmad Sahrizal
Mar 6, 2020
Collecting Feedback
0
43
Ability for customers to view ticket 'Status' in the user portal
Marion Abramo
Mar 6, 2020
Collecting Feedback
0
31
Speech recognition & Deskpro...
Brian Bennett
Mar 4, 2020
Collecting Feedback
0
32
Article Permissions
Malou Axelstén
Mar 3, 2020
Collecting Feedback
0
23
Overriding Chat Widget Settings using custom departments.
Lu Parente
Mar 2, 2020
Collecting Feedback
0
22
Feedback Form For "Helpful" Chats
L
Mar 2, 2020
Collecting Feedback
0
21
Increase Chat Permission Options
L
Feb 28, 2020
Collecting Feedback
0
16
Need more ticket metadata when clicking on customer
Marcus Bell
Feb 27, 2020
Collecting Feedback
0
21
Snippet Owner
Peter Huber
Feb 27, 2020
Collecting Feedback
0
26
Any way to just disply the date/time on a comment
Marcus Bell
Feb 27, 2020
Collecting Feedback
0
23
Send e-mails when a community posting has x votes
Thorsten Breuer
Feb 26, 2020
Collecting Feedback
0
19
Allow the ability to attach multiple files at once
Marion Abramo
Feb 24, 2020
Collecting Feedback
0
34
Allow agents to add an attachment when editing an existing message/note
Marion Abramo
Feb 24, 2020
Collecting Feedback
0
26
Speeding up the loading of agent's interface
Zsolt Kiss
Feb 23, 2020
Collecting Feedback
1
33
Compulsory time logging
Paul Vonic
Feb 12, 2020
Collecting Feedback
1
21
Hiding Inactive users and organizations
Earene Lee
Feb 10, 2020
Collecting Feedback
1
15
Add option for agent to resend a chat transcript to a user
Ahmad Sahrizal
Feb 6, 2020
Collecting Feedback
0