Configuration
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How do I customize the text that appears on my Help Center?
Published: 17 Aug 2023
017 Aug 2023 -
How do I change the logo on the agent login screen?
Published: 17 Aug 2023
017 Aug 2023 -
I'm having trouble with some forwarded emails not showing in the interface.
Published: 29 Aug 2023
029 Aug 2023 -
What does the error: "Error with your forwarded email" mean?
Published: 21 Aug 2023
024 Aug 2023 -
How do I set up an Outlook account as a ticket account for Cloud?
Published: 24 Jul 2014
018 Aug 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 24 Aug 2023
024 Aug 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 24 Aug 2023
024 Aug 2023 -
How do I delete all my test tickets?
Published: 30 Aug 2023
030 Aug 2023 -
Ticket counts displaying incorrectly after using Reset Helpdesk feature
Published: 17 Aug 2015
011 Sept 2023 -
Change the name of the Contact Us tab
Published: 13 Sept 2023
013 Sept 2023 -
CAPTCHAs not accepting correct responses
Published: 27 Sept 2023
03 Oct 2023 -
How do I create and translate a custom phrase?
Published: 25 Sept 2023
03 Oct 2023 -
Why do all users seem to have the same IP address?
Published: 19 Oct 2023
019 Oct 2023 -
How Deskpro uses POP3
Published: 19 Oct 2023
019 Oct 2023 -
Translating your Messenger Widget
Published: 31 Mar 2023
09 Jan 2024 -
How does Deskpro handle emails?
Published: 15 Aug 2024
015 Aug 2024