To use an Outlook.com email address to receive tickets, you will need to set up mail forwarding to your Deskpro Cloud helpdesk.
To do this:
1. Within Outlook.com, click the gear icon at top right, then click Options.
2. Click Email forwarding.
3. Select Forward your mail to another email account.
4. Enter the relevant @yourcompany.deskpro.com address.
5. Click Save.