Deskpro Support

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Using Deskpro

Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

Published: 19 Aug 2020

0

26 Aug 2020
How do I update my portal to the latest version?

Ben Henley

Published: 27 May 2016

0

3 Oct 2019
I'm having trouble with an error: "mistakes with form"

Ben Henley

Published: 25 May 2016

0

14 Mar 2018
How do I include ticket account addresses in emails?

Ben Henley

Published: 22 Jun 2015

0

14 Mar 2018
I'm having trouble with the round robin working properly

Ben Henley

Published: 18 Jun 2015

0

14 Mar 2018
How do I change the logo on the agent login screen?

Ben Henley

Published: 10 Jun 2015

0

20 Mar 2019
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 9 Jun 2015

0

14 Mar 2018
How can I translate Deskpro into my language or improve an existing translation?

Ben Henley

Published: 4 Jun 2015

0

12 Mar 2018
How do I bulk delete tickets?

Ben Henley

Published: 4 Feb 2015

0

9 Nov 2017
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 3 Feb 2015

0

1 Mar 2018
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: 30 Jan 2015

0

14 May 2018
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: 22 Jun 2016

0

9 Oct 2020
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 22 Jun 2016

0

8 May 2018
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22 Jun 2016

0

14 Mar 2018
Emails on cloud are rejected due to missing or invalid rDNS entry

Christopher Nadeau

Published: 13 Aug 2020

0

13 Aug 2020
Posting updates to Microsoft Teams

Matthew Wray

Published: 16 Jul 2020

0

22 Sep 2020
Messenger Widget Options

Matthew Wray

Published: 15 Jul 2020

0

20 Jul 2020
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 8 May 2018

0

15 Jan 2019
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Published: 5 Apr 2018

0

5 Apr 2018
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: 16 Sep 2016

0

14 Mar 2018
How do I change the welcome message for different usergroups?

Lauren Cumming

Published: 26 Aug 2016

0

14 Mar 2018
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Published: 18 Aug 2016

0

14 Mar 2018
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 8 Aug 2016

0

14 Mar 2018
How do I install the chat widget in Magento?

Lauren Cumming

Published: 22 Jun 2016

0

14 Mar 2018
How do I translate a custom phrase?

Ben Henley

Published: 29 Jan 2015

0

14 Mar 2018
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 7 Jan 2015

0

14 Mar 2018
What's the difference between Deskpro Cloud and Deskpro On-Premise?

Ben Henley

Published: 29 Aug 2014

0

22 Mar 2019
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Published: 29 Jul 2014

0

14 Mar 2018
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: 29 Jul 2014

0

14 Mar 2018
Why can't I see flags?

Ben Henley

Published: 28 Jul 2014

1

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How do I set up an Outlook account as a ticket account for Cloud?

Ben Henley

Published: 24 Jul 2014

0

14 Mar 2018
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 7 Mar 2013

0

13 Mar 2018
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 16 Nov 2012

0

13 Mar 2018
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 5 Nov 2012

0

13 Mar 2018
Can I import data from other systems or helpdesks?

Mike S.

Published: 24 Oct 2012

0

22 Oct 2020
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24 Oct 2012

0

13 Mar 2018
Can Deskpro integrate with other software?

Ben Henley

Published: 2 Sep 2014

0

27 Mar 2019
How do I bill users or record time spent on support?

Ben Henley

Published: 2 Sep 2014

0

8 Mar 2018
How do I use drag and drop ticket attachments?

Ben Henley

Published: 2 Sep 2014

0

14 Mar 2018
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 7 Jan 2015

0

14 Mar 2018
How can I use the JIRA integration?

Ben Henley

Published: 22 Dec 2014

0

14 Mar 2018
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: 18 Dec 2014

0

14 Mar 2018
How can I set up a simple request management process?

Ben Henley

Published: 18 Dec 2014

0

14 Mar 2018
How come my "1 day" SLA has a failure date 3 days away?

Ben Henley

Published: 15 Dec 2014

0

9 Nov 2017
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 9 Oct 2014

0

8 Nov 2017
Can I use LDAP to sign in my agents?

Ben Henley

Published: 9 Sep 2014

0

1 Apr 2019
How do I customize the text that appears on my portal?

Ben Henley

Published: 9 Sep 2014

0

14 Mar 2018
How do I send a different auto-reply to new users?

Ben Henley

Published: 9 Sep 2014

0

14 Mar 2018
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 8 Sep 2014

0

14 Mar 2018
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 16 Aug 2012

0

3 Jan 2019