Using Deskpro
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How do I keep my read email on a POP3 server?
Published: 29 Jan 2013
025 May 2018 -
How do I generate debug information for a ticket?
Published: 18 Jul 2013
013 Mar 2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2 Sep 2013
014 Jan 2019 -
How can I copy data from user authentication apps into custom user fields?
Published: 16 Jan 2014
013 Mar 2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14 Mar 2014
012 Oct 2018 -
How do I send different auto-responses based on email address?
Published: 20 May 2014
013 Mar 2018 -
I'm having trouble with an error: "550 Unable to relay"
Published: 29 May 2014
013 Mar 2018 -
How do I restrict access to parts of my portal?
Published: 29 May 2014
029 Apr 2020 -
How do I show users which agents are following their tickets?
Published: 30 May 2014
013 Mar 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 30 May 2014
01 Apr 2019 -
Why is some of my agent interface missing?
Published: 26 Jun 2014
013 Mar 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26 Jun 2014
013 Mar 2018 -
What is Deskpro Cloud?
Published: 8 Sep 2014
027 Mar 2019 -
Can I track a Service Level Agreement within Deskpro?
Published: 10 Sep 2014
09 Nov 2017 -
How can I keep up to date with changes in Deskpro?
Published: 10 Sep 2014
08 Nov 2017 -
Which web browsers does Deskpro support?
Published: 10 Sep 2014
021 Apr 2020 -
How do I set up round robin ticket assignment?
Published: 10 Sep 2014
214 Mar 2018 -
How can I reply to user tickets by email?
Published: 10 Sep 2014
012 Mar 2019 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Published: 10 Sep 2014
014 Mar 2018 -
How can agents communicate with each other within Deskpro?
Published: 10 Sep 2014
09 Nov 2017 -
Is there a Deskpro smartphone app?
Published: 11 Sep 2014
2{date} -
I'm having trouble with knowledgebase articles not loading
Published: 12 Sep 2014
014 Mar 2018 -
How can I set up agent permissions, permission groups and department access?
Published: 15 Sep 2014
014 Mar 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 16 Sep 2014
08 Mar 2018 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7 Jan 2015
014 Mar 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7 Jan 2015
014 Mar 2018 -
Is time counted from when an SLA is applied?
Published: 10 Feb 2015
120 Mar 2019 -
How can I best manage out-of-office agents accounts?
Published: 1 Apr 2015
014 Mar 2018 -
How can I make agents record a solution for each ticket?
Published: 13 Oct 2015
027 Mar 2019 -
How do I link to an individual ticket?
Published: 13 Oct 2015
19 Nov 2017 -
How do I find the ID number of a Deskpro field or other item?
Published: 13 Oct 2015
01 Apr 2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13 Oct 2015
017 Apr 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16 Oct 2015
01 Apr 2019 -
I'm having trouble with the Start Chat button
Published: 10 Mar 2016
014 Mar 2018 -
How can I enable WiActs Single Sign-On?
Published: 16 Mar 2016
014 Mar 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: 4 Apr 2016
0{date} -
How do I change the number of news posts shown on the portal home page?
Published: 4 Apr 2016
017 Apr 2018 -
How can I change the name of the "Contact Us" tab?
Published: 16 Nov 2016
014 Mar 2018 -
How can I set up a new brand?
Published: 5 Jan 2017
014 Mar 2018 -
How do I prevent a specific agent being assigned tickets?
Published: 2 Mar 2017
014 Mar 2018 -
How long are outgoing emails retained for in cloud accounts?
Published: 9 May 2018
010 May 2018 -
How do I display dates in the US format in reports?
Published: 9 May 2018
02 Jan 2019 -
How do I make tasks visible to certain agents, teams or departments?
Published: 11 May 2018
06 Feb 2019 -
How do I add an organization-wide email signature?
Published: 24 May 2018
010 Oct 2019 -
How do I prevent satisfaction survey requests being sent to particular users?
Published: 5 Jun 2018
05 Jun 2018 -
How can I set different styling for emails across different brands?
Published: 14 Feb 2019
014 Feb 2019 -
How can my users view & manage their tickets within the portal?
Published: 28 Feb 2019
028 Feb 2019 -
Where is the On Hold Action?
Published: 12 Mar 2019
012 Mar 2019 -
Why are some automatic Replies added as an internal Note?
Published: 21 Mar 2019
020 Jun 2019 -
How long can User open a Resolved ticket
Published: 15 Apr 2019
025 Apr 2019