Using Deskpro
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How can I copy data from user authentication apps into custom user fields?
Published: Thu, 16th Jan 2014
0Tue, 13th Mar 2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: Fri, 14th Mar 2014
0Fri, 12th Oct 2018 -
How can I change the format and display of date and time?
Published: Fri, 25th Apr 2014
0Tue, 13th Mar 2018 -
How can I set up ticket assignment workflows?
Published: Mon, 19th May 2014
0Mon, 14th Jan 2019 -
How do I show users which agents are following their tickets?
Published: Fri, 30th May 2014
0Tue, 13th Mar 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: Fri, 30th May 2014
0Mon, 1st Apr 2019 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: Mon, 2nd Jun 2014
0Wed, 8th Apr 2020 -
I'm having trouble with translated words appearing in the wrong order
Published: Tue, 3rd Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble changing the order of messages displayed on a ticket
Published: Fri, 13th Jun 2014
0Tue, 13th Mar 2018 -
Why is some of my agent interface missing?
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble receiving notification emails when I create a ticket
Published: Thu, 26th Jun 2014
0Tue, 13th Mar 2018 -
How can I run an email-only helpdesk?
Published: Thu, 26th Jun 2014
0Fri, 7th Dec 2018 -
What are Deskpro security best practices?
Published: Mon, 8th Sep 2014
0Tue, 17th Apr 2018 -
Can I track a Service Level Agreement within Deskpro?
Published: Wed, 10th Sep 2014
0Thu, 9th Nov 2017 -
How can I keep up to date with changes in Deskpro?
Published: Wed, 10th Sep 2014
0Wed, 8th Nov 2017 -
Which web browsers does Deskpro support?
Published: Wed, 10th Sep 2014
0Mon, 4th Feb 2019 -
How do I set up round robin ticket assignment?
Published: Wed, 10th Sep 2014
2Wed, 14th Mar 2018 -
How can I reply to user tickets by email?
Published: Wed, 10th Sep 2014
0Tue, 12th Mar 2019 -
What are archived tickets and why should I use archiving?
Published: Wed, 10th Sep 2014
0Wed, 14th Mar 2018 -
Is there a Deskpro smartphone app?
Published: Thu, 11th Sep 2014
2Wed, 8th Apr 2020 -
I'm having trouble with knowledgebase articles not loading
Published: Fri, 12th Sep 2014
0Wed, 14th Mar 2018 -
How can I set up agent permissions, permission groups and department access?
Published: Mon, 15th Sep 2014
0Wed, 14th Mar 2018 -
I'm having trouble forwarding individual ticket messages to email
Published: Wed, 8th Oct 2014
0Wed, 14th Mar 2018 -
How do I debug an authentication app on Deskpro On-Premise?
Published: Thu, 9th Oct 2014
0Wed, 8th Nov 2017 -
What are some Deskpro productivity tips for agents?
Published: Tue, 28th Oct 2014
0Mon, 14th Jan 2019 -
How can I use the JIRA integration?
Published: Mon, 22nd Dec 2014
0Wed, 14th Mar 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: Mon, 22nd Dec 2014
0Wed, 14th Mar 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: Mon, 22nd Dec 2014
0Thu, 9th Nov 2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: Wed, 7th Jan 2015
0Wed, 14th Mar 2018 -
How can I make agents record a solution for each ticket?
Published: Tue, 13th Oct 2015
0Wed, 27th Mar 2019 -
How do I link to an individual ticket?
Published: Tue, 13th Oct 2015
1Thu, 9th Nov 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Published: Fri, 19th Feb 2016
0Wed, 14th Mar 2018 -
I'm having trouble with the Start Chat button
Published: Thu, 10th Mar 2016
0Wed, 14th Mar 2018 -
How can I enable WiActs Single Sign-On?
Published: Wed, 16th Mar 2016
0Wed, 14th Mar 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: Mon, 4th Apr 2016
0Wed, 8th Apr 2020 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: Wed, 4th May 2016
0Wed, 14th Mar 2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: Wed, 4th May 2016
0Wed, 14th Mar 2018 -
How can I change the name of the "Contact Us" tab?
Published: Wed, 16th Nov 2016
0Wed, 14th Mar 2018 -
How can I set up a new brand?
Published: Thu, 5th Jan 2017
0Wed, 14th Mar 2018 -
How long are outgoing emails retained for in cloud accounts?
Published: Wed, 9th May 2018
0Thu, 10th May 2018 -
How do I display dates in the US format in reports?
Published: Wed, 9th May 2018
0Wed, 2nd Jan 2019 -
How do I add an organization-wide email signature?
Published: Thu, 24th May 2018
0Thu, 10th Oct 2019 -
QR Code for Mobile App
Published: Mon, 10th Dec 2018
0Mon, 10th Dec 2018 -
How to Download a Process Log
Published: Mon, 11th Feb 2019
0Wed, 13th Mar 2019 -
How can I set different styling for emails across different brands?
Published: Thu, 14th Feb 2019
0Thu, 14th Feb 2019 -
Why are some automatic Replies added as an internal Note?
Published: Thu, 21st Mar 2019
0Thu, 20th Jun 2019 -
How long can User open a Resolved ticket
Published: Mon, 15th Apr 2019
0Thu, 25th Apr 2019 -
Making email templates brand specific
Published: Wed, 26th Jun 2019
0Tue, 13th Aug 2019 -
Reverting Community to Feedback
Published: Tue, 13th Aug 2019
0Mon, 2nd Sep 2019