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Agent (44)

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End-Users (2)

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I'm having trouble with outgoing email

Ben Henley

Published: 31 Jul 2014

0

30 Jun 2023
How do I send a different auto-reply to new users?

Ben Henley

Published: 9 Sept 2014

0

16 Aug 2023
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: 15 Sept 2014

0

27 Sept 2023
What is the size limit on attachments within Deskpro?

Ben Henley

Published: 10 Dec 2014

1

10 Dec 2014
What are Deskpro security best practices?

Ben Henley

Published: 8 Sept 2014

0

17 Apr 2018
How can I use the JIRA integration?

Ben Henley

Published: 22 Dec 2014

0

16 Aug 2023
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: 22 Dec 2014

0

16 Aug 2023
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: 26 Jan 2015

0

1 Aug 2023
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: 30 Jan 2015

0

14 May 2018
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 3 Feb 2015

0

1 Aug 2023
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: 9 Feb 2015

0

16 Aug 2023
How can I best manage out-of-office agents accounts?

Ben Henley

Published: 1 Apr 2015

0

13 Sept 2023
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Published: 4 Apr 2016

0

16 Aug 2023
What limitations do the trial versions have?

Ben Henley

Published: 19 Apr 2016

0

10 Aug 2023
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

Published: 4 May 2016

0

16 Aug 2023
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 22 Jun 2016

0

16 Aug 2023
How do I install the chat widget in Drupal?

Lauren Cumming

Published: 22 Jun 2016

0

16 Aug 2023
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22 Jun 2016

0

16 Aug 2023
How do I install the chat widget in Magento?

Lauren Cumming

Published: 22 Jun 2016

0

16 Aug 2023
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: 13 Mar 2017

0

14 Mar 2018
What do I do if I need a specific feature?

Chris Padfield

Published: 19 Apr 2017

0

1 Aug 2023
How do I create a HAR file for troubleshooting?

Benedict Sycamore

Published: 25 Oct 2017

0

19 Jun 2023
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: 22 Feb 2018

0

16 Aug 2023
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Published: 9 May 2018

0

10 Feb 2022
How can I use Zapier with Deskpro?

Benedict Sycamore

Published: 5 Jun 2018

0

6 Jun 2018
QR Code for Mobile App

Emily Booth

Published: 10 Dec 2018

0

10 Dec 2018
How can I set different styling for emails across different brands?

Grace Howlett

Published: 14 Feb 2019

0

14 Feb 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Published: 21 Mar 2019

0

29 Aug 2023
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Published: 14 Oct 2019

0

29 Nov 2022
How can I translate Help Center phrases into other languages or improve an existing translation?

Grace Howlett

Published: 17 Jun 2020

0

23 Jun 2020
Posting updates to Microsoft Teams

Matthew Wray

Published: 16 Jul 2020

0

22 Sept 2020
Creating an Impact, Urgency and Priority matrix

Matthew Wray

Published: 24 Mar 2021

0

1 Aug 2023
Set up WhatsApp on your helpdesk

James Godwin

Published: 23 Feb 2022

0

25 Aug 2022
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 27 Mar 2013

1

21 Aug 2023
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: 29 May 2014

0

8 Sept 2023
How do I show users which agents are following their tickets?

Ben Henley

Published: 30 May 2014

0

13 Mar 2018
I'm having trouble with text formatting

Ben Henley

Published: 26 Jun 2014

0

16 Aug 2023
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: 30 Jul 2014

0

16 Aug 2023
How do I embed a contact form within my website?

Ben Henley

Published: 14 Aug 2014

0

16 Aug 2023
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

Published: 14 Aug 2014

0

16 Aug 2023
How do I bill users or record time spent on support?

Ben Henley

Published: 2 Sept 2014

0

16 Aug 2023
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: 8 Sept 2014

1

3 Oct 2023
Can I use LDAP to sign in my agents?

Ben Henley

Published: 9 Sept 2014

0

16 Aug 2023
How can I reply to user tickets by email?

Ben Henley

Published: 10 Sept 2014

0

13 Sept 2023
How do I automatically sort email that's forwarded into a single inbox?

Ben Henley

Published: 24 Sept 2014

0

13 Sept 2023
What are some Deskpro productivity tips for agents?

Ben Henley

Published: 28 Oct 2014

0

16 Aug 2023
How come my "1 day" SLA has a failure date 3 days away?

Ben Henley

Published: 15 Dec 2014

0

7 Sept 2023
Which version of Deskpro am I using?

Lewis Stonier

Published: 27 Apr 2023

0

10 May 2023
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

Published: 24 Jan 2023

0

24 Jan 2023
Increasing the priority of tickets when emails are marked with High Importance

Matthew Wray

Published: 8 Mar 2023

0

8 Mar 2023