Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: 3 Jun 2014
013 Mar 2018 -
I'm having trouble with outgoing email
Published: 31 Jul 2014
014 Mar 2018 -
How do I send a different auto-reply to new users?
Published: 9 Sept 2014
014 Mar 2018 -
How do I use the filter pane?
Published: 28 Aug 2014
014 Mar 2018 -
I'm having trouble with my portal chat tab
Published: 9 Jul 2014
014 Mar 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26 Jun 2014
013 Mar 2018 -
How do I nominate users to manage an organization's tickets?
Published: 16 Nov 2012
013 Mar 2018 -
Can I BCC: someone into a ticket thread?
Published: 23 Sept 2014
014 Mar 2018 -
How can I set up agent permissions, permission groups and department access?
Published: 15 Sept 2014
014 Mar 2018 -
How do I customize the text that appears on my portal?
Published: 9 Sept 2014
014 Mar 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 29 Aug 2014
022 Mar 2019 -
How do I change the chat widget language?
Published: 29 Jan 2013
013 Mar 2018 -
How do I view the raw email source for a ticket message?
Published: 13 Feb 2013
013 Mar 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28 Oct 2014
014 Mar 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28 Oct 2014
014 Mar 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 16 Sept 2014
08 Mar 2018 -
Which web browsers does Deskpro support?
Published: 10 Sept 2014
021 Apr 2020 -
What is the size limit on attachments within Deskpro?
Published: 10 Dec 2014
110 Dec 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 19 Nov 2014
01 Apr 2019 -
Is there a way to CC: someone into a ticket?
Published: 23 Sept 2014
09 Nov 2017 -
How do I remove links to Deskpro from email notifications?
Published: 19 May 2014
013 Mar 2018 -
Does Deskpro support multiple languages?
Published: 8 Sept 2014
18 Sept 2014 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2 Sept 2013
014 Jan 2019 -
How do I generate debug information for a ticket?
Published: 18 Jul 2013
013 Mar 2018 -
How can I take screenshots in Deskpro?
Published: 15 May 2013
013 Mar 2018 -
What are Deskpro security best practices?
Published: 8 Sept 2014
017 Apr 2018 -
Can I use a custom domain name for the portal?
Published: 16 Aug 2012
03 Jan 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18 Dec 2014
014 Mar 2018 -
How can I use the JIRA integration?
Published: 22 Dec 2014
014 Mar 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22 Dec 2014
014 Mar 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: 22 Dec 2014
09 Nov 2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7 Jan 2015
014 Mar 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7 Jan 2015
014 Mar 2018 -
How can I set different SLA response times for weekdays and weekends?
Published: 13 Jan 2015
014 Mar 2018 -
Why are agent notes being included in email threads?
Published: 12 Jan 2015
09 Nov 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13 Jan 2015
014 Mar 2018 -
What are the default triggers for?
Published: 22 Jan 2015
014 Mar 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26 Jan 2015
08 Oct 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26 Jan 2015
01 Apr 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: 26 Jan 2015
022 Oct 2020 -
How do I translate a custom phrase?
Published: 29 Jan 2015
014 Mar 2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30 Jan 2015
014 May 2018 -
What resources are available for teaching agents to use Deskpro?
Published: 3 Feb 2015
01 Mar 2018 -
How do I bulk delete tickets?
Published: 4 Feb 2015
09 Nov 2017 -
How do I set up a new user registration form?
Published: 9 Feb 2015
08 May 2018 -
I'm having trouble getting embedded videos to work correctly
Published: 9 Feb 2015
014 Mar 2018 -
Is time counted from when an SLA is applied?
Published: 10 Feb 2015
12 Sept 2021 -
How can I best manage out-of-office agents accounts?
Published: 1 Apr 2015
014 Mar 2018 -
How do I delete all my test tickets?
Published: 15 Jun 2015
013 Jun 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2 Jun 2015
014 Mar 2018