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Using Deskpro

Why are some automatic Replies added as an internal Note?

Emily Booth

Published: 21 Mar 2019

0

20 Jun 2019
I'm having trouble with the Start Chat button

Ben Henley

Published: 10 Mar 2016

0

14 Mar 2018
How can I make agents record a solution for each ticket?

Ben Henley

Published: 13 Oct 2015

0

27 Mar 2019
How do I filter users from an authentication source?

Christopher Nadeau

Published: 22 Sep 2015

0

14 Mar 2018
How can I have different signatures in emails for tickets in different departments?

Ben Henley

Published: 11 Sep 2015

0

12 Mar 2018
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Ben Henley

Published: 17 Aug 2015

0

14 Mar 2018
I'm having trouble with an error: "Failure 0x51"

Ben Henley

Published: 29 Jul 2015

0

14 Mar 2018
How can I improve email previews for certain mobile email apps?

Ben Henley

Published: 24 Jul 2015

0

14 Mar 2018
How to display a ticket custom field in an email template or portal template

Ben Henley

Published: 16 Jul 2015

0

31 Jan 2019
Who gets my message when I reply to an email notification as an agent?

Christopher Nadeau

Published: 20 Jul 2015

0

9 Nov 2017
I'm having trouble with poor performance or a slow agent interface on some computers

Ben Henley

Published: 29 Jun 2015

0

14 Mar 2018
How can I enable WiActs Single Sign-On?

Ben Henley

Published: 16 Mar 2016

0

14 Mar 2018
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: 13 Mar 2017

0

14 Mar 2018
What do I do if I need a specific feature?

Christopher Padfield

Published: 19 Apr 2017

0

14 Mar 2018
Where is the On Hold Action?

Emily Booth

Published: 12 Mar 2019

0

12 Mar 2019
How can my users view & manage their tickets within the portal?

Grace Howlett

Published: 28 Feb 2019

0

28 Feb 2019
How can I set different styling for emails across different brands?

Grace Howlett

Published: 14 Feb 2019

0

14 Feb 2019
How can I receive text alerts populated with ticket information?

Benedict Sycamore

Published: 5 Jun 2018

0

5 Jun 2018
How do I best link to other portal content from guide topics?

Benedict Sycamore

Published: 31 May 2018

0

31 May 2018
How do I add an organization-wide email signature?

Grace Howlett

Published: 24 May 2018

0

10 Oct 2019
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Published: 11 May 2018

0

6 Feb 2019
How do I display dates in the US format in reports?

Benedict Sycamore

Published: 9 May 2018

0

2 Jan 2019
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"

Colin Dunn

Published: 21 Nov 2017

0

15 Jan 2020
How do I create a HAR file for troubleshooting?

Benedict Sycamore

Published: 25 Oct 2017

0

7 Nov 2019
Can I show the Satisfaction survey only for tickets in a certain department?

Ben Henley

Published: 29 Jun 2015

0

12 Mar 2018
How do I delete all my test tickets?

Ben Henley

Published: 15 Jun 2015

0

12 Mar 2018
How do I show users which agents are following their tickets?

Ben Henley

Published: 30 May 2014

0

13 Mar 2018
How do I restrict access to parts of my portal?

Ben Henley

Published: 29 May 2014

0

29 Apr 2020
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: 29 May 2014

0

13 Mar 2018
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: 29 May 2014

0

13 Mar 2018
Why can't I add a custom ticket status?

Ben Henley

Published: 22 May 2014

0

13 Mar 2019
How do I send different auto-responses based on email address?

Ben Henley

Published: 20 May 2014

0

13 Mar 2018
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 14 Mar 2014

0

21 Jul 2020
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: 16 Jan 2014

0

13 Mar 2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 2 Sep 2013

0

14 Jan 2019
How do I generate debug information for a ticket?

Christopher Nadeau

Published: 18 Jul 2013

0

13 Mar 2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 26 Jun 2014

0

13 Mar 2018
What are Deskpro security best practices?

Ben Henley

Published: 8 Sep 2014

0

17 Apr 2018
Which web browsers does Deskpro support?

Ben Henley

Published: 10 Sep 2014

0

21 Apr 2020
I'm having trouble with my new Gmail ticket account not sending email

Ben Henley

Published: 16 Sep 2014

0

14 Mar 2018
How do I automatically tell users who submit tickets by email to use the portal?

Ben Henley

Published: 16 Sep 2014

0

8 Mar 2018
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: 15 Sep 2014

0

14 Mar 2018
I'm having trouble with knowledgebase articles not loading

Ben Henley

Published: 12 Sep 2014

0

14 Mar 2018
Is there a Deskpro smartphone app?

Ben Henley

Published: 11 Sep 2014

2

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What are archived tickets and why should I use archiving?

Ben Henley

Published: 10 Sep 2014

0

14 Mar 2018
How can agents communicate with each other within Deskpro?

Ben Henley

Published: 10 Sep 2014

0

9 Nov 2017
Can I use macros to quickly insert predefined text, 'canned answers', etc?

Ben Henley

Published: 10 Sep 2014

0

14 Mar 2018
How can I reply to user tickets by email?

Ben Henley

Published: 10 Sep 2014

0

12 Mar 2019
How do I set up round robin ticket assignment?

Ben Henley

Published: 10 Sep 2014

2

14 Mar 2018
How do I change the chat widget language?

Christopher Nadeau

Published: 29 Jan 2013

0

13 Mar 2018