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Using Deskpro

Ticket followers replying by email is going to the user not the agent

Ben Henley

Published: 3 Jun 2014

0

9 Nov 2017
How do I remove links to Deskpro from email notifications?

Ben Henley

Published: 19 May 2014

0

13 Mar 2018
Sending different auto-responses based on email address

Ben Henley

Published: 20 May 2014

0

15 Jun 2021
Why can't I add a custom ticket status?

Ben Henley

Published: 22 May 2014

0

13 Mar 2019
How do I assign multiple tickets to one user from another?

Christopher Padfield

Published: 28 May 2014

0

13 Mar 2018
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: 29 May 2014

0

13 Mar 2018
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: 29 May 2014

0

13 Mar 2018
How do I restrict access to parts of my portal?

Ben Henley

Published: 29 May 2014

0

29 Apr 2020
How do I show users which agents are following their tickets?

Ben Henley

Published: 30 May 2014

0

13 Mar 2018
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Published: 30 May 2014

0

1 Apr 2019
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Published: 2 Jun 2014

0

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I'm having trouble with translated words appearing in the wrong order

Ben Henley

Published: 3 Jun 2014

0

13 Mar 2018
How do I set up an email account for outgoing messages only?

Ben Henley

Published: 3 Jun 2014

0

13 Mar 2018
I'm having trouble with some of our portal missing

Ben Henley

Published: 19 May 2014

0

13 Mar 2018
I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Published: 10 Jun 2014

0

13 Mar 2018
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Published: 10 Jun 2014

0

13 Mar 2018
How do I convert a normal user to an agent?

Ben Henley

Published: 11 Jun 2014

0

13 Mar 2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11 Jun 2014

0

10 Sep 2019
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: 13 Jun 2014

0

13 Mar 2018
Why is some of my agent interface missing?

Ben Henley

Published: 26 Jun 2014

0

13 Mar 2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 26 Jun 2014

0

13 Mar 2018
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: 26 Jun 2014

0

13 Mar 2018
How can I run an email-only helpdesk?

Ben Henley

Published: 26 Jun 2014

0

7 Dec 2018
I'm having trouble with text formatting

Ben Henley

Published: 26 Jun 2014

0

13 Mar 2018
Creating an Impact, Urgency and Priority matrix

Matthew Wray

Published: 24 Mar 2021

0

24 Mar 2021
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: 13 Feb 2013

0

13 Mar 2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18 Sep 2012

0

19 Nov 2018
What is an agent?

Christopher Padfield

Published: 18 Sep 2012

0

14 May 2019
How many users can I have?

Christopher Padfield

Published: 18 Sep 2012

0

8 Nov 2017
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24 Oct 2012

0

13 Mar 2018
Can I import data from other systems or helpdesks?

Mike S.

Published: 24 Oct 2012

0

22 Oct 2020
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 5 Nov 2012

0

13 Mar 2018
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 16 Nov 2012

0

13 Mar 2018
What documentation is available for Deskpro?

Christopher Nadeau

Published: 5 Dec 2012

0

1 Mar 2018
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 11 Dec 2012

4

15 Jun 2018
How do I add ticket properties to user emails?

Christopher Nadeau

Published: 17 Dec 2012

0

17 Apr 2018
How do I keep my read email on a POP3 server?

Christopher Nadeau

Published: 29 Jan 2013

0

25 May 2018
How do I change the chat widget language?

Christopher Nadeau

Published: 29 Jan 2013

0

13 Mar 2018
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 16 Aug 2012

0

3 Jan 2019
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

Published: 20 Feb 2013

0

13 Nov 2018
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 7 Mar 2013

0

13 Mar 2018
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 27 Mar 2013

1

2 Sep 2021
How do I manually run the email processing command?

Christopher Nadeau

Published: 9 Apr 2013

0

19 Nov 2018
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 22 Apr 2013

0

13 Mar 2018
How can I take screenshots in Deskpro?

Christopher Padfield

Published: 15 May 2013

0

13 Mar 2018
How do I generate debug information for a ticket?

Christopher Nadeau

Published: 18 Jul 2013

0

13 Mar 2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 2 Sep 2013

0

14 Jan 2019
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: 16 Jan 2014

0

13 Mar 2018
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 14 Mar 2014

0

21 Jul 2020
How can I set up ticket assignment workflows?

Ben Henley

Published: 19 May 2014

0

14 Jan 2019