Using Deskpro
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I'm having trouble with outgoing email
Published: 31 Jul 2014
030 Jun 2023 -
How do I send a different auto-reply to new users?
Published: 9 Sept 2014
016 Aug 2023 -
How can I set up agent permissions, permission groups and department access?
Published: 15 Sept 2014
027 Sept 2023 -
What is the size limit on attachments within Deskpro?
Published: 10 Dec 2014
110 Dec 2014 -
What are Deskpro security best practices?
Published: 8 Sept 2014
017 Apr 2018 -
How can I use the JIRA integration?
Published: 22 Dec 2014
016 Aug 2023 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22 Dec 2014
016 Aug 2023 -
Can I import the tickets and other information from my legacy helpdesk?
Published: 26 Jan 2015
01 Aug 2023 -
How do I install the 'Resolve User Hostnames' app
Published: 30 Jan 2015
014 May 2018 -
What resources are available for teaching agents to use Deskpro?
Published: 3 Feb 2015
01 Aug 2023 -
I'm having trouble getting embedded videos to work correctly
Published: 9 Feb 2015
016 Aug 2023 -
How can I best manage out-of-office agents accounts?
Published: 1 Apr 2015
013 Sept 2023 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: 4 Apr 2016
016 Aug 2023 -
What limitations do the trial versions have?
Published: 19 Apr 2016
010 Aug 2023 -
How do I embed individual knowledgebase articles in an external app or site?
Published: 4 May 2016
016 Aug 2023 -
How do I install the chat widget in Shopify?
Published: 22 Jun 2016
016 Aug 2023 -
How do I install the chat widget in Drupal?
Published: 22 Jun 2016
016 Aug 2023 -
How do I install the chat widget in Joomla?
Published: 22 Jun 2016
016 Aug 2023 -
How do I install the chat widget in Magento?
Published: 22 Jun 2016
016 Aug 2023 -
How can I manage validation and decryption of S/MIME encoded emails?
Published: 13 Mar 2017
014 Mar 2018 -
What do I do if I need a specific feature?
Published: 19 Apr 2017
01 Aug 2023 -
How do I create a HAR file for troubleshooting?
Published: 25 Oct 2017
019 Jun 2023 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: 22 Feb 2018
016 Aug 2023 -
How long are outgoing emails retained for in cloud accounts?
Published: 9 May 2018
010 Feb 2022 -
How can I use Zapier with Deskpro?
Published: 5 Jun 2018
06 Jun 2018 -
QR Code for Mobile App
Published: 10 Dec 2018
010 Dec 2018 -
How can I set different styling for emails across different brands?
Published: 14 Feb 2019
014 Feb 2019 -
Why are some automatic Replies added as an internal Note?
Published: 21 Mar 2019
029 Aug 2023 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14 Oct 2019
029 Nov 2022 -
How can I translate Help Center phrases into other languages or improve an existing translation?
Published: 17 Jun 2020
023 Jun 2020 -
Posting updates to Microsoft Teams
Published: 16 Jul 2020
022 Sept 2020 -
Creating an Impact, Urgency and Priority matrix
Published: 24 Mar 2021
01 Aug 2023 -
Set up WhatsApp on your helpdesk
Published: 23 Feb 2022
025 Aug 2022 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27 Mar 2013
121 Aug 2023 -
I'm having trouble with an error: "550 Unable to relay"
Published: 29 May 2014
08 Sept 2023 -
How do I show users which agents are following their tickets?
Published: 30 May 2014
013 Mar 2018 -
I'm having trouble with text formatting
Published: 26 Jun 2014
016 Aug 2023 -
I'm having trouble with some tickets ending up in random departments
Published: 30 Jul 2014
016 Aug 2023 -
How do I embed a contact form within my website?
Published: 14 Aug 2014
016 Aug 2023 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 14 Aug 2014
016 Aug 2023 -
How do I bill users or record time spent on support?
Published: 2 Sept 2014
016 Aug 2023 -
How do I assign out-of-hour tickets to a particular team?
Published: 8 Sept 2014
13 Oct 2023 -
Can I use LDAP to sign in my agents?
Published: 9 Sept 2014
016 Aug 2023 -
How can I reply to user tickets by email?
Published: 10 Sept 2014
013 Sept 2023 -
How do I automatically sort email that's forwarded into a single inbox?
Published: 24 Sept 2014
013 Sept 2023 -
What are some Deskpro productivity tips for agents?
Published: 28 Oct 2014
016 Aug 2023 -
How come my "1 day" SLA has a failure date 3 days away?
Published: 15 Dec 2014
07 Sept 2023 -
Which version of Deskpro am I using?
Published: 27 Apr 2023
010 May 2023 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 24 Jan 2023
024 Jan 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Published: 8 Mar 2023
08 Mar 2023