Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Title
Status change
Comments
Activity
Allow Week to Start on Monday
… Collecting Feedback
2
Macro's for auto replies completely lack formating
Report 3mos Collecting Feedback
0
Inconsistent behavior in Macro's - follower vs. agents
Planning Collecting Feedback
0
Inconsistent Conditions Between Escalations and Triggers
Planning Collecting Feedback
1
More Automation Options for Followers
Planning Collecting Feedback
0
Allow <pre> html tags in the message body of user replies
Report 6d Collecting Feedback
2
Articles are sorted by oldest date
Report 6d Collecting Feedback
0
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Planning Collecting Feedback
2
make completed SLA's clearer in the interface
Planning Collecting Feedback
0
Changing the Colour of Stat Background
Planning Collecting Feedback
1
being able to search in Organisation's Notes
Planning Collecting Feedback
0
Link more than one Ticket at a Time
Planning Collecting Feedback
0
Allow the ability to search or create filters with the criteria "Label does not exist"
Planning Collecting Feedback
0
Prevent urgency changes by agents
Planning Collecting Feedback
2
Export Guide as PDF
Planning Collecting Feedback
2
Update ticket properties from variable in email text/body
Planning In Development
0
Trigger Action Based on Time Till Date Entered
Planning Collecting Feedback
0
Ability to use "Display Name' from AD as default agent name
Planning Collecting Feedback
0
Add Ordered by Date Assigned
Planning Collecting Feedback
0
Agent Email Notifications Department Specific
Planning Collecting Feedback
0
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Planning Under Review
0
Search for Article Custom Fields
Planning Collecting Feedback
0
Open shareable link to dashboard with Autorefresh ON
Planning Collecting Feedback
0
Relative Time vs Actual Time as Agent Preference
Planning Collecting Feedback
0
Allow News Notifications to be sent out After Publication
Planning Collecting Feedback
0
Add language recognition to Microsoft Translator Text app
Planning Collecting Feedback
0
Percentage of tasks completed within their due date by agent
Collecting Feedback 1mo Report
0
Show Parent Custom Fields for Articles
Planning Collecting Feedback
0
Improve the behaviour of the ID display option in ticket filters
Planning Collecting Feedback
0
Notifications when email attachments exceed the size threshold.
Planning Collecting Feedback
0
Chat support in Deskpro mobile app
Planning Collecting Feedback
0
Show who is the main recipient of a Users message
Planning Collecting Feedback
0
App View Permissions
Planning Collecting Feedback
0
Standard Features
Planning Collecting Feedback
3
Ability to have saved sets of working hours for different SLAs
Planning Collecting Feedback
0
Alert for Pending Articles
Planning Collecting Feedback
0
Auto-Fill causes mistake when creating users and organizations
Planning Collecting Feedback
0
Partial word search
Planning Collecting Feedback
0
An F5 iRule to set cache-control headers
Planning Collecting Feedback
0
Plain Text Email from Ticket Replies
Planning Collecting Feedback
0
Instant Messaging Features
Planning Collecting Feedback
0
Visibility over "real-time" agent activities
Planning Collecting Feedback
0
Multiple Download Categories
Planning Collecting Feedback
0
Close Ticket through email
Planning Collecting Feedback
0
v2 API: Proper handling of mandatory custom fields.
Planning Collecting Feedback
0
Is it possible to remove or hide the default filters?
Planning Collecting Feedback
2
Vertical Ticket View
Planning Collecting Feedback
0
Disable the Pending status
Planning Collecting Feedback
0
Different ticket defaults for departments
Planning Collecting Feedback
0
Missed Chat Notifications
Planning Collecting Feedback
1