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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comments
Activity
Admin able to sign agents out of chat
Planning Under Review
1
Insert KB article link/content into a new ticket
Planning Collecting Feedback
0
Store customized Twig templates in filesystem for versioning
Planning Collecting Feedback
0
Mention creation of linked tickets as notes
Planning Collecting Feedback
0
Trigger rule by number of replies on a ticket
Planning Collecting Feedback
0
Tree view for linked tickets
Planning Collecting Feedback
0
Simplify task of creating a ticket from agent interface
Planning Collecting Feedback
0
Add Separate Notification for Mentions in Tickets
Planning Collecting Feedback
1
Ability to "Notify All Agents" in Triggers
Planning Collecting Feedback
0
Move Messages to Other Tickets
Planning Collecting Feedback
0
Bugzilla Integration
Planning Under Review
0
Integration with TFS online
Planning Under Review
4
Reports - Easy search of labels by date range, organisation etc.
Planning Collecting Feedback
0
Add Priority to Android App
Planning Collecting Feedback
0
Secure emails & Customer communications
Planning Collecting Feedback
1
Add CMDB functionality
Planning Collecting Feedback
0
Ability to Show a live updating report for all agents
Planning Collecting Feedback
1
Properties in agent interface doesn't wrap text
Planning Collecting Feedback
0
Download all attachments at once
Planning Collecting Feedback
6
Windows 8.1 Notification
Planning Collecting Feedback
0
Billing in New Ticket Window
Planning Collecting Feedback
0
Forward a ticket via macro
Planning Collecting Feedback
1
Customize update chat message for agents
Planning Collecting Feedback
0
Public tasks should be visible only in the ticket scope
Planning Collecting Feedback
0
Linking to ticket without whole view state
Planning Collecting Feedback
0
Enable Escalation Trigger for Main Ticket Owner Only
Planning Collecting Feedback
0
Making teams dependant of departments
Planning Collecting Feedback
0
Links in custom ticket fields
Planning Collecting Feedback
0
Replace the main user by the first person in CC
Planning Collecting Feedback
0
Insert KB article into Chat
Planning Planning
0
Mentioning a ticket
Planning Collecting Feedback
3
New Article Notification
Planning Collecting Feedback
1
More powerful "convert ticket to knowledgebase (kb) article"
Planning Collecting Feedback
0
offers kb & tickets to agent when opening a ticket (from agent interface)
Planning Collecting Feedback
0
Keyboard navigation for drop-down fields
Planning Collecting Feedback
0
Sending history in customer reminders
Planning Collecting Feedback
0
Better management of organizations and users
Planning Collecting Feedback
1
Ticket Layout Editor for Billing
Planning Collecting Feedback
0
Enable browser spell check in tinyMCE editor
Planning Collecting Feedback
1
Request to have ticket filters similar to email triggers
Planning Collecting Feedback
1
Restrict agent permissions to Knowledgebase (KB)
Planning Collecting Feedback
1
Sort order and first and last buttons
Planning Collecting Feedback
0
Manager Approval Process
Planning Collecting Feedback
1
Ability to disable or turn off the "Upload a File" feature in chat
Planning Under Review
0
Customer Feedback preselected options
Planning Collecting Feedback
0
Add "Unassigned" to "Set Agent" within Macros
Planning Collecting Feedback
1
Preview feature to create custom email replies
Planning Collecting Feedback
1
Include user message in SLA alert email
Planning Collecting Feedback
0
Filters - On Hold
Planning Collecting Feedback
0
Update ticket via email using action codes
Planning Collecting Feedback
2