Assigning tickets to agents and teams is a core part of DeskPRO helpdesk workflow. We're always working to make the agent interface faster and easier to use, and we've found a way to make assignment that little bit quicker.
We realised that the agent you assign tickets to the most is probably yourself, so we added a one-click Assign to Me link.
We've also added one-click links to assign a ticket to your team or add yourself as a follower.
It's one of the little touches that adds up to make our slick, modern interface a pleasure to use.
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