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Titel/Autor
Status
Kommentare
Aktivität
2
Copy a Macro and Triggers
John Monkhouse
16.02.2024
Report
0
0
Help Center: publish calendar with events
Koen Glotzbach
16.02.2024
Report
0
1
Datepicker
Service | Ascoo-ITS
16.02.2024
Report
0
0
Publish guide on search results
Bas Rikkerink
15.02.2024
Report
0
0
Change order of search result tabs
Bas Rikkerink
15.02.2024
Report
0
0
Form condition for fields based on user group
Koen Glotzbach
14.02.2024
Report
0
0
Add 'Review date' option for Guide
Koen Glotzbach
14.02.2024
Report
0
0
Option to auto-expand table in report so it always shows all all values
Koen Glotzbach
08.02.2024
Report
0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen Glotzbach
08.02.2024
Report
0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen Glotzbach
08.02.2024
Report
1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
06.02.2024
Report
0
0
Trigger Suggestions
John Monkhouse
06.02.2024
Report
0
1
Agent Messages Text Entry
Samuel Wolfe
05.02.2024
Report
0
1
Displaying names on agent notes
David Palmquist
29.01.2024
Report
0
1
View Department
John Monkhouse
26.01.2024
Report
0
2
Customer Admin Roles
John Monkhouse
25.01.2024
Report
0
1
Agent login logs - API support
Izsak Szikra
16.01.2024
Report
0
1
Give agent permission to edit values of a specific field
Koen Glotzbach
15.01.2024
Report
1
0
Add 'send (agent) email' action to macro functionality
Koen Glotzbach
13.01.2024
Report
0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
11.01.2024
Report
0
0
Mass update Team of ticket via Admin area
Koen Glotzbach
09.01.2024
Report
0
0
Searching/filtering for chats that are not live
Christian Cantinelli
08.01.2024
Report
0
0
Lists for chats that are not live
Christian Cantinelli
08.01.2024
Report
0
3
UNDO....on sending message to customer
Marion Abramo
05.01.2024
Report
0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
15.12.2023
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
07.12.2023
Report
0
0
Approval for Helpdesk Articles
Lucas Wood
05.12.2023
Report
0
0
Article/News/Community comment to email
Marion Abramo
01.12.2023
Report
0
2
Option to delete a user without deleting their tickets
Marion Abramo
22.11.2023
Report
0
1
Add label while creating ticket as agent
Jan Gerlach
22.11.2023
Report
0
0
Separation line - font task bar
Shea Manion
20.11.2023
Report
0
2
[UX suggestion] Change label 'Add' to 'Add label'
Koen Glotzbach
10.11.2023
Report
0
2
Add interface to mange Problems, just like you can manage Snippets
Koen Glotzbach
09.11.2023
Report
0
1
Hide messages
Adin Rand
09.11.2023
Report
0
0
Duplicate Detection
Ashley Clark
07.11.2023
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
27.10.2023
Report
0
1
Allow incidents/tickets to be raised from Slack
Colin
25.10.2023
Report
0
0
Add option to set default sorting for queus
Koen Glotzbach
24.10.2023
Report
0
0
Locked by Agent Preview
angie
20.10.2023
Report
0
0
Voice - Add Conference Call feature
Lara Proud
19.10.2023
Collecting Feedback
0
0
News comment's access via API
Zsolt Kiss
13.10.2023
Report
0
0
Improve Task Functionality
Kim Gilmour
12.10.2023
Report
0
0
Optional Plain Text Templates for Email Templates
Justin Robles
11.10.2023
Report
0
1
Create users without email
Colin
05.10.2023
Report
0
0
Allow multiple entries on search words - Creating an article
Colin
05.10.2023
Report
0
1
Show ticket count in lists
Robert Lochen
27.09.2023
Report
0
1
Add Ticket Number to Tab info when hovering and Reordering of Tabs
Nicole Ojeda
09.08.2023
Report
0
1
Copy fields from Grid view without Opening ticket
Nicole Ojeda
08.08.2023
Report
0
5
Labels - Department based segregation
Izsak Szikra
08.08.2023
Report
0
1
Allow a ‘minimum business days’ configuration of date picker
Robert Lochen
02.08.2023
Report
0