Listenansicht Statusänderung Gefällt mir Titel/Autor Status Kommentare Aktivität 5 Improve Ticket Summary Tab Usability E Elena 31.03.2025 Collecting Feedback 0 10M 0 Rotating 24-hour Agent Shifts E Elena 31.03.2025 Collecting Feedback 0 1 Adobe Integration KB Kimberley D Byrd 20.02.2025 Report 0 10M 3 Intelligent ticket assignment KG Kyle Griffin 17.05.2024 Report 0 1 Be able to mark an email as important JM John Monkhouse 16.04.2024 Report 0 AM 1J 0 Brand Information for Snippets JM John Monkhouse 16.04.2024 Report 0 1 Merge billing items when merging people or companies LE Lieven Embrechts 29.03.2024 Report 0 2 avoid excessive registered users in CRM LE Lieven Embrechts 29.03.2024 Report 0 3 To allow mention of agent teams in notes section Sangeetha Lakshminarayana 13.03.2024 Report 0 1 Display file name in history for 'file' field type K Koen 11.03.2024 Report 0 0 Display file name in history for 'file' field type K Koen 11.03.2024 Report 0 1 Copy a Approval JM John Monkhouse 05.03.2024 Report 0 0 Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing) AE Allen, Eric 05.03.2024 Report 0 0 Default department per usergroup K Koen 22.02.2024 Report 0 2 Copy a Macro and Triggers JM John Monkhouse 16.02.2024 Collecting Feedback 1 1J 2 Help Center: publish calendar with events K Koen 16.02.2024 Report 0 1 Datepicker SA Service | Ascoo-ITS 16.02.2024 Report 0 1 Publish guide on search results BR Bas Rikkerink 15.02.2024 Report 0 1 Change order of search result tabs BR Bas Rikkerink 15.02.2024 Report 0 CA 1J 1 Form condition for fields based on user group K Koen 14.02.2024 Report 0 2 Add 'Review date' option for Guide K Koen 14.02.2024 Report 0 L 5M 0 Option to auto-expand table in report so it always shows all all values K Koen 08.02.2024 Report 0 0 Sort field values in Reports according to a) order set for the field b) highest number K Koen 08.02.2024 Report 0 0 Allow agent (not-admin) to manage values (options) of specific field K Koen 08.02.2024 Report 1 K 2J 0 Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department. RL Robert Lochen 06.02.2024 Report 0 0 Trigger Suggestions JM John Monkhouse 06.02.2024 Report 0 2 Agent Messages Text Entry SW Samuel Wolfe 05.02.2024 Report 0 3 Displaying names on agent notes DP David Palmquist 29.01.2024 Report 0 1 View Department JM John Monkhouse 26.01.2024 Report 0 3 Customer Admin Roles JM John Monkhouse 25.01.2024 Report 0 1 Agent login logs - API support IS Izsak Szikra 16.01.2024 Report 0 1 Give agent permission to edit values of a specific field K Koen 15.01.2024 Report 1 JM 2J 1 Add 'send (agent) email' action to macro functionality K Koen 13.01.2024 Report 0 1 Create multiple tickets from 1 user ticket submission KG Kim Gilmour 11.01.2024 Report 0 1 Mass update Team of ticket via Admin area K Koen 09.01.2024 Report 0 0 Searching/filtering for chats that are not live CC Christian Cantinelli 08.01.2024 Report 0 0 Lists for chats that are not live CC Christian Cantinelli 08.01.2024 Report 0 8 UNDO....on sending message to customer MA Marion Abramo 05.01.2024 Report 0 0 Send a link to the ticket for the user to view via SMS SH Staffan Hugemark 15.12.2023 Collecting Feedback 0 0 Voice Broadcasting Request G Gabbi 07.12.2023 Report 0 0 Approval for Helpdesk Articles LW Lucas Wood 05.12.2023 Report 0 0 Article/News/Community comment to email MA Marion Abramo 01.12.2023 Report 0 6 Option to delete a user without deleting their tickets MA Marion Abramo 22.11.2023 Report 0 1 Add label while creating ticket as agent J Jan 22.11.2023 Report 0 0 Separation line - font task bar SM Shea Manion 20.11.2023 Report 0 3 [UX suggestion] Change label 'Add' to 'Add label' K Koen 10.11.2023 Report 0 1 Add interface to mange Problems, just like you can manage Snippets K Koen 09.11.2023 Report 0 1 Hide messages AR Adin Rand 09.11.2023 Report 0 1 Duplicate Detection Ashley Clark 07.11.2023 Collecting Feedback 0 9M 0 populate organisation field when an agent creates a ticket LE Lieven Embrechts 27.10.2023 Report 0 Letzte Seite1Aktuelle Seite2Seite 23Seite 34Seite 45Seite 56Seite 67Seite 7…25Seite 25Nächste Seite
