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Community
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Gefällt mir
Titel/Autor
Status
Kommentare
Aktivität
36
Ticket creation date should be that of email receipt date
Christian Mattart
02.02.2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
31.01.2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
25.01.2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
24.01.2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
23.01.2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
23.01.2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
23.01.2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
23.01.2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
19.01.2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
16.01.2017
Collecting Feedback
1
57
Template and Phrase searching
Eric VanTol
14.01.2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
12.01.2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
10.01.2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
10.01.2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
10.01.2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
10.01.2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
09.01.2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
09.01.2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
04.01.2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
28.12.2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
20.12.2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
16.12.2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
08.12.2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
07.12.2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
06.12.2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
05.12.2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
30.11.2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
30.11.2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
28.11.2016
Under Review
1
67
Triggers based on chat
Robin
28.11.2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
23.11.2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
23.11.2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
22.11.2016
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
22.11.2016
Collecting Feedback
2
52
Renaming of downloaded files
Philipp Bartsch
09.11.2016
Collecting Feedback
1
36
Time Log Custom Field Variables
Jamey Steinmann
31.10.2016
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Mert Gizir
27.10.2016
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Christian Mattart
19.10.2016
Collecting Feedback
0
33
Public chat history should be visible to agent handling the ticket that was created from it
Christian Mattart
19.10.2016
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Timo Heil
19.10.2016
Collecting Feedback
3
33
I would like to be able to remove the Team box in the ticket window
Christian knouse
14.10.2016
Collecting Feedback
0
34
Print multiple tickets
Tram
13.10.2016
Collecting Feedback
1
45
Ability to see a debug of triggers
Philipp Bartsch
12.10.2016
Collecting Feedback
0
44
Ability to translate live chats
Lauren Cumming
12.10.2016
Collecting Feedback
1
43
Customizing timeout before agent takes chat
Christian Mattart
12.10.2016
Under Review
0
23
Capability to send custom notifications via notification system API
Richard Smith
12.10.2016
Collecting Feedback
0
33
Be able to set automatic ticket lock permissions per user
Kate
07.10.2016
Collecting Feedback
0
55
Export Triggers Data to a CSV file
Nadia
05.10.2016
Collecting Feedback
1
33
Icons to show extra information on agent replies to tickets
Chris Booth
30.09.2016
Collecting Feedback
0
36
A more mobile friendly version of live chat
Chad
27.09.2016
Collecting Feedback
2